Theme my login reset password link not working

  • I saw the same issue being raised by multiple users but I did not get any proper answer. When I click on lost password, I am asked to enter my email address and I receive a reset password link to my email address. When I click on reset password link, it takes me to a page, where I am asked to enter “New Password” and “Confirm Password”. I enter New Password and when I try to enter the “confirm password”, it does not let me enter anything in that field. The issue can be replicated in the following link

    Please advise on how to fix this issue. Thanks.

Viewing 12 replies - 1 through 12 (of 12 total)
  • themusicbusinessnetwork

    (@themusicbusinessnetwork)

    I’ve been having a similar issue. If someone does attempt to reset their password it says that an email has been sent to them however, they never receive said email. I have a feeling that your password recovery issue has to be connected to mine in some way.

    If you could please advise on how to resolve this issue, it would be greatly appreciated.

    Thank You!

    I’m having the same issue so leaving this post so that I’ll get notified when/if there are updates.

    How can I unsubscribe from this thread? When I log in, the button says “Subscribe” which leads me to believe I am not subscribed.

    Plugin Author Jeff Farthing

    (@jfarthing84)

    Is your theme using custom TML templates?

    themusicbusinessnetwork

    (@themusicbusinessnetwork)

    Hi Jeff,

    I don’t know. I believe I’m just using the basic TML stuff. I do have BuddyPress & Membership Pro 2 plugins (as I have a membership site) plugins on my site though. I used TML because I wanted a better login page.

    Here’s what I have checked off:

    Stylesheet: Enable “theme-my-login.css”
    Modules: Enable Custom Redirection

    The only other thing I have checked off is Username or E-mail Login Type.

    Any assistance you could provide regarding my reset password information, it would be greatly appreciated.

    Thank you!

    ~ Kathryn

    For us, this issue was associated with our BlueHost hosting provider.

    https://www.ads-software.com/support/topic/what-is-wp-contentendurance-page-cache-creating-thousands-of-directories/

    Once we fixed this issue, our ‘Reset My Password’ link started to work again.

    themusicbusinessnetwork

    (@themusicbusinessnetwork)

    Thank you for your input I don’t use BlueHost I use GoDaddy for hosting. Unfortunately, your reply does not help me. I need Jeff (the creator of the plugin’s assistance).

    Regarding the caching issue it is because WordPress has been releasing, “surprise,” core updates and has not been providing hosting providers with any time to test or debug anything. It has nothing to do with my site’s password recovery issue at all. Caching is the last thing they work on resolving over at GoDaddy when these, “surprise,” releases come out. I was getting cache issue alerts from my security plugin (with the last surprise update in December) then discussed it with them in great length (many times) and finally found out what the issue was which is that this is an issue between your hosting provider and WP. The hosting issue caused by the, “surprise,” WP core updates.

    As an aside, GoDaddy does not assist their customers with plugin issues because they did not develop them. They do their best but since they don’t know the ins and outs of what the developer coded they direct you to WPMU forums and direct contact with the plugin author. GoDaddy also told me that the caching issue (which was temporary) has nothing to do with anything other than the, “surprise core releases from WP,” as that particular issue shouldn’t do anything other than impact performance (regarding speed and what not).

    Thank you for your insight but we’re talking apples and oranges.

    JEFF IF YOU COULD PLEASE HELP ME RESOLVE MY ISSUE, IT WOULD BE GREATLY APPRECIATED.

    Thank you,

    ~ Kathryn

    @binodjha93 – This topic is two months old. Although it may seem that you have the same problem, the troubleshooting and solution for your issue is most likely not the same. Per the Forum Guidelines please don’t jump into the middle of another support topic; start your own topic instead. Thanks.
    https://make.www.ads-software.com/support/handbook/forum-welcome/#post-in-the-best-place

    still not resolved? I have the same issue!

    how come wordpress doesn t offer support for that? I can t access my website as an admin for a few days waiting to get a mail to reset my password!

    Hi, Is this problem solved? i’ve the same problem, my reset password link dont work, im working with Dinahosting like my hosting, could be this problem of its?
    I revised my code some times but its fine….. all php’s and css templates work fine… so…. can someone give me a solution pls?

    Thank You.

    themusicbusinessnetwork

    (@themusicbusinessnetwork)

    This issue for me has been resolved regarding TML on my main login, “forgot password,” screen. The emails right now are simply delayed. Hopefully this is not an intermittent issue.

    If someone could please close this ticket then open up a new ticket for this (per forum guidelines requested by the thread moderator) it would be greatly appreciated.

    Thanks everyone for your feedback and help!

Viewing 12 replies - 1 through 12 (of 12 total)
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