Theme problems

  • Resolved Cookies and Dough Emporium

    (@cookiesanddoughemporium)


    2 years, 2 months ago

    Hello everyone,

    I am dealing for months with this issue! I am still at the beginning stage of the website, but I got stopped until I wanted to upload a theme! Ihave deactivated all plug-ins, but I have find out the problem is the theme. I have tried to upload other themes, same result. Hopefully someone can help me with this matter!

    I have contacted my host, but they send links of how to find logs. This doesn’t help me at all.

    Thanks

    Carmen
    Cookiesanddoughemporium

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @cookiesanddoughemporium –

    When I try to access your site, I am getting an error with your website:

    A critical error has occurred on this site. Check your site administrator email inbox for instructions.

    Without specific information indicating that this issue is with Jetpack Boost, we are unable to assist you. Assuming that the issue isn’t with Boost, I would recommend checking out the resources here for assistance:

    FAQ Troubleshooting

    That said, unfortunately, your host is usually the best positioned to help with this. If they aren’t helpful, I would recommend either consulting with a developer or posting on the general www.ads-software.com support forums.

    • This reply was modified 2 years, 2 months ago by lastsplash (a11n). Reason: improve formatting
Viewing 1 replies (of 1 total)
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