Theme template not loading on 1 page

  • dijkmana

    (@dijkmana)


    5 months ago

    Hello,

    I am relatively new to making websites and using WordPress. I have encountered an issue on my wordpress website that is using the twentytwentyfour theme. One of my pages is not using the selected template. The header and footer are not visible on this page, and it appears to be using a completely different template.

    I have selected the correct template for this page in the WordPress page settings and have tried different templates, but this page continues to display incorrectly. The page in question is: What can I do to resolve this issue?

    • This topic was modified 5 months ago by James Huff. Reason: redundant link removed

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    Which template SHOULD be in use for this page?

    Check for any plugins in use that might be impacting the display (optimization or cache plugins)

    This is the list of classes I see for the body tag of the page….is this list incorrect?

    • page-template
    • page-template-wp-custom-template-appliance
    • page page-id-199
    • wp-custom-logo
    • wp-embed-responsive
    • theme-twentytwentyfour woocommerce-uses-block-theme woocommerce-block-theme-has-button-styles woocommerce-js
    Thread Starter dijkmana

    (@dijkmana)

    Hello,

    Thank you for your quick response. On the WordPress dashboard, I navigated to Pages and selected this page. I set the page to use the template “page no title.” I also created a custom template and tried to load it. However, an unknown template is being loaded instead, without my header and website footer.

    When I open the page editor for, the page appears differently, and I am unable to make any changes using the editor.


    This is what i see when opening the editor of this page:
    https://pasteboard.co/mAbE3lfkuWGR.png

    This is what the page is actually showing:
    https://pasteboard.co/67QuaoFOP7fG.png

    This issue only occurs with this specific page.

    • This reply was modified 5 months ago by dijkmana.
    • This reply was modified 5 months ago by dijkmana.
    • This reply was modified 5 months ago by dijkmana.
    • This reply was modified 5 months ago by James Huff. Reason: redundant links removed
    lisa

    (@contentiskey)

    please share list of plugins you have installed and activated. do you have anything that might be redirecting pages?

    have you tried deactivating all plugins?

    Thread Starter dijkmana

    (@dijkmana)

    Found out the EED plugin is causing this issue, if i deactive this the page is functioning. The problem is i cannot use my webshop without this plugin because it connects to my wholesaler. Is there any way to force it to use my template?

    List of my plugins:
    Block Visibility

    Code Snippets

    EED SEO Add-on

    EED WP Plugin

    Google Listings and Ads

    WooCommerce

    Gutenberg

    Minimum aankoopbedrag voor WooCommerce

    Ninja Forms

    Quantity Field on Shop Page for WooCommerce

    Rank Math SEO PRO

    Redirection

    Site Kit by Google

    WooPayments

    WP Rocket

    lisa

    (@contentiskey)

    if you have found the source of the issue to be EDD WP Plugin – then use this link to ask for guidance from the team most familiar with EDD WP plugin: https://www.ads-software.com/support/plugin/easy-digital-downloads/

    Thread Starter dijkmana

    (@dijkmana)

    Thank you for helping me. I have contacted the maker of the EED plugin to resolve this issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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