• Resolved francoiswp

    (@francoiswp)


    Hello,
    This morning, while updating the theme, the “achievements” tab in my admin disappeared… I just did the update, nothing else… no new extensions…
    How can I solve the problem?

    Thanks in advance for your help.
    Fran?ois

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello @francoiswp,

    Thank you for reaching out,

    All our recent changes in OceanWP are related to the new customizer. We didn’t make any changes to the WordPress dashboard or anything that would affect it. However, if you believe that the theme alone caused this issue, we will need more details to investigate further.

    Unfortunately, the information provided in this thread in regards to the problems you are facing are insufficient for troubleshooting purposes and a possibility to understand the reason why this is happening on your end.

    Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:

    1. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the problem is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.

    Remember that, since we have no “achievements” tab at all in our products or in WordPress and some popular plugins that we know, kindly let us know what is the “achievements” tab and what plugin add this to your website. so we must know more about this item(#1).

    2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
    You can upload your files using one of the following online services:
    https://postimages.org
    https://imgbb.com
    https://loom.com
    https://drive.google.com

    3. Kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png(you can remove your email address from the content).

    ____

    Before sending these, please make sure that:
    Everything on your website is running the latest versions (WP, theme, plugins).
    If possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins then activate them one by one and check for this issue. Continue doing this until you find what product is causing a conflict with our product. Then provide the details as explained above.

    Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.

    Please keep us posted.
    Thank you,
    Best Regards

    Thread Starter francoiswp

    (@francoiswp)

    Hello Shahin,
    thanks for your feedback, I appreciate the responsiveness ??
    Yes indeed I too was surprised to see that the OceanWP theme update could affect some elements of my WordPress admin! I’m working on 2 websites for 2 different companies with the same theme (OceanWp). I did the update on one and the famous “Achievements” (“Réalisations” in french) tab disappeared. Having seen this, I didn’t do the update on the other site… I want to make sure I can fix the problem before I do this second update…
    I’ve attached a screenshot of the site that hasn’t been updated, as the tab that disappeared on the other site is still present on this one : https://postimg.cc/6yvZwnnH
    I’ve attached the site info:

    wp-core<br><br>version: 6.6.2<br>site_language: fr_FR<br>user_language: fr_FR<br>timezone: Europe/Paris<br>permalink: /%postname%/<br>https_status: true<br>multisite: false<br>user_registration: 0<br>blog_public: 1<br>default_comment_status: closed<br>environment_type: production<br>user_count: 6<br>dotorg_communication: true wp-paths-sizes<br><br>wordpress_path: /srv/data/web/vhosts/protecflam.com/htdocs<br>wordpress_size: 842,71 Mo (883643198 bytes)<br>uploads_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads<br>uploads_size: 241,43 Mo (253160722 bytes)<br>themes_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes<br>themes_size: 30,17 Mo (31633272 bytes)<br>plugins_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins<br>plugins_size: 182,04 Mo (190879340 bytes)<br>fonts_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads/fonts<br>fonts_size: directory not found<br>database_size: 63,50 Mo (66584576 bytes)<br>total_size: 1,33 Go (1425901108 bytes) wp-active-theme<br><br>name: Protecflam (protecflam-owp_child)<br>version: 1.0<br>author: Ben<br>author_website: https://le-chat-tigre.com/<br>parent_theme: OceanWP (oceanwp)<br>theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets<br>theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/protecflam-owp_child<br>auto_update: Désactivé wp-parent-theme<br><br>name: OceanWP (oceanwp)<br>version: 4.0.1<br>author: OceanWP<br>author_website: https://oceanwp.org/about-oceanwp/<br>theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp<br>auto_update: Désactivé wp-plugins-active (19)<br><br>Classic Editor: version: 1.6.5, author: WordPress Contributors, Mises à jour auto désactivées<br>Code Snippets: version: 3.6.5.1, author: Code Snippets Pro, Mises à jour auto désactivées<br>Custom Post Type UI: version: 1.17.1, author: WebDevStudios, Mises à jour auto désactivées<br>Elementor: version: 3.24.7, author: Elementor.com, Mises à jour auto activées<br>Elementor Pro: version: 3.24.4, author: Elementor.com, Mises à jour auto activées<br>EWWW Image Optimizer: version: 7.9.0, author: Exactly WWW, Mises à jour auto désactivées<br>Force Regenerate Thumbnails: version: 2.2.0, author: Exactly WWW, Mises à jour auto désactivées<br>Maintenance: version: 4.15, author: WebFactory Ltd, Mises à jour auto désactivées<br>Ocean Extra: version: 2.4.1, author: OceanWP, Mises à jour auto désactivées<br>Polylang: version: 3.6.4, author: WP SYNTEX, Mises à jour auto désactivées<br>Redirection: version: 5.5.0, author: John Godley, Mises à jour auto désactivées<br>SearchWP Modal Search Form: version: 0.5.3, author: SearchWP, LLC, Mises à jour auto désactivées<br>Secure Custom Fields: version: 6.3.6.3, author: www.ads-software.com, Mises à jour auto désactivées<br>Site Kit by Google: version: 1.138.0, author: Google, Mises à jour auto activées<br>UpdraftPlus - Backup/Restore: version: 1.24.6, author: TeamUpdraft, DavidAnderson, Mises à jour auto désactivées<br>Wordfence Security: version: 7.11.7, author: Wordfence, Mises à jour auto désactivées<br>WP Fastest Cache: version: 1.3.1, author: Emre Vona, Mises à jour auto désactivées<br>Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Mises à jour auto désactivées<br>Yoast SEO: version: 23.6, author: Team Yoast, Mises à jour auto désactivées wp-plugins-inactive (4)<br><br>Elements Plus!: version: 2.16.4, author: The CSSIgniter Team, Mises à jour auto désactivées<br>Essential Addons for Elementor: version: 6.0.7, author: WPDeveloper, Mises à jour auto désactivées<br>Ivory Search: version: 5.5.7, author: Ivory Search, Mises à jour auto désactivées<br>MC4WP: Mailchimp for WordPress: version: 4.9.18, author: ibericode, Mises à jour auto désactivées code-snippets (1)<br><br>snippet-5: name: Désactiver pingbacks, scope: global, modified: 2022-12-06 07:36:25 wp-media<br><br>image_editor: EWWWIO_Imagick_Editor<br>imagick_module_version: 1687<br>imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 https://www.imagemagick.org<br>imagick_version: 3.7.0<br>file_uploads: 1<br>post_max_size: 128M<br>upload_max_filesize: 128M<br>max_effective_size: 128 Mo<br>max_file_uploads: 20<br>gd_version: 2.2.4<br>gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM<br>ghostscript_version: 9.26 wp-server<br><br>server_architecture: Linux 6.2.2-paas x86_64<br>httpd_software: Apache<br>php_version: 8.1.25 64bit<br>php_sapi: fpm-fcgi<br>max_input_variables: 5000<br>time_limit: 180<br>memory_limit: 256M<br>max_input_time: -1<br>upload_max_filesize: 128M<br>php_post_max_size: 128M<br>curl_version: 7.52.1 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wp-filesystem<br><br>wordpress: writable<br>wp-content: writable<br>uploads: writable<br>plugins: writable<br>themes: writable<br>fonts: not writable<br>mu-plugins: writable acf<br><br>version: 6.3.6.3<br>plugin_type: Free<br>ui_field_groups: 1<br>php_field_groups: 0<br>json_field_groups: 0<br>rest_field_groups: 0<br>post_types_enabled: true<br>ui_post_types: 9<br>json_post_types: 0<br>ui_taxonomies: 11<br>json_taxonomies: 0<br>rest_api_format: light<br>admin_ui_enabled: true<br>field_type-modal_enabled: true<br>field_settings_tabs_enabled: false<br>shortcode_enabled: true<br>registered_acf_forms: 0<br>json_save_paths: 1<br>json_load_paths: 1 google-site-kit<br><br>version: 1.138.0<br>php_version: 8.1.25<br>wp_version: 6.6.2<br>reference_url: https://protecflam.com<br>amp_mode: no<br>site_status: connected-site<br>user_status: authenticated<br>verification_status: verified-file<br>connected_user_count: 1<br>active_modules: site-verification, search-console, analytics-4, 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?<br>googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?<br>googlesitekit_manage_module_sharing_options::["search-console"]: ?<br>googlesitekit_manage_module_sharing_options::["analytics-4"]: ?<br>googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?<br>googlesitekit_delegate_module_sharing_management::["search-console"]: ?<br>googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?<br>googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?<br>enabled_features:<br>adsPax: ?<br>audienceSegmentation: ?<br>conversionReporting: ?<br>gm3Components: ?<br>privacySandboxModule: ?<br>rrmModule: ?<br>signInWithGoogleModule: ?<br>active_conversion_event_providers: none<br>consent_mode: disabled<br>consent_api: not-detected<br>search-console_shared_roles: none<br>search-console_management: owner<br>analytics-4_shared_roles: none<br>analytics-4_management: owner<br>pagespeed-insights_shared_roles: none<br>pagespeed-insights_management: 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/srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp/wpml-config.xml<br> wp-core

    version: 6.6.2
    site_language: fr_FR
    user_language: fr_FR
    timezone: Europe/Paris
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: closed
    environment_type: production
    user_count: 6
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /srv/data/web/vhosts/protecflam.com/htdocs
    wordpress_size: 842,71 Mo (883643198 bytes)
    uploads_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads
    uploads_size: 241,43 Mo (253160722 bytes)
    themes_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes
    themes_size: 30,17 Mo (31633272 bytes)
    plugins_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins
    plugins_size: 182,04 Mo (190879340 bytes)
    fonts_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads/fonts
    fonts_size: directory not found
    database_size: 63,50 Mo (66584576 bytes)
    total_size: 1,33 Go (1425901108 bytes) wp-active-theme

    name: Protecflam (protecflam-owp_child)
    version: 1.0
    author: Ben
    author_website: https://le-chat-tigre.com/
    parent_theme: OceanWP (oceanwp)
    theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
    theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/protecflam-owp_child
    auto_update: Désactivé wp-parent-theme

    name: OceanWP (oceanwp)
    version: 4.0.1
    author: OceanWP
    author_website: https://oceanwp.org/about-oceanwp/
    theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp
    auto_update: Désactivé wp-plugins-active (19)

    Classic Editor: version: 1.6.5, author: WordPress Contributors, Mises à jour auto désactivées
    Code Snippets: version: 3.6.5.1, author: Code Snippets Pro, Mises à jour auto désactivées
    Custom Post Type UI: version: 1.17.1, author: WebDevStudios, Mises à jour auto désactivées
    Elementor: version: 3.24.7, author: Elementor.com, Mises à jour auto activées
    Elementor Pro: version: 3.24.4, author: Elementor.com, Mises à jour auto activées
    EWWW Image Optimizer: version: 7.9.0, author: Exactly WWW, Mises à jour auto désactivées
    Force Regenerate Thumbnails: version: 2.2.0, author: Exactly WWW, Mises à jour auto désactivées
    Maintenance: version: 4.15, author: WebFactory Ltd, Mises à jour auto désactivées
    Ocean Extra: version: 2.4.1, author: OceanWP, Mises à jour auto désactivées
    Polylang: version: 3.6.4, author: WP SYNTEX, Mises à jour auto désactivées
    Redirection: version: 5.5.0, author: John Godley, Mises à jour auto désactivées
    SearchWP Modal Search Form: version: 0.5.3, author: SearchWP, LLC, Mises à jour auto désactivées
    Secure Custom Fields: version: 6.3.6.3, author: www.ads-software.com, Mises à jour auto désactivées
    Site Kit by Google: version: 1.138.0, author: Google, Mises à jour auto activées
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    Wordfence Security: version: 7.11.7, author: Wordfence, Mises à jour auto désactivées
    WP Fastest Cache: version: 1.3.1, author: Emre Vona, Mises à jour auto désactivées
    Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Mises à jour auto désactivées
    Yoast SEO: version: 23.6, author: Team Yoast, Mises à jour auto désactivées wp-plugins-inactive (4)

    Elements Plus!: version: 2.16.4, author: The CSSIgniter Team, Mises à jour auto désactivées
    Essential Addons for Elementor: version: 6.0.7, author: WPDeveloper, Mises à jour auto désactivées
    Ivory Search: version: 5.5.7, author: Ivory Search, Mises à jour auto désactivées
    MC4WP: Mailchimp for WordPress: version: 4.9.18, author: ibericode, Mises à jour auto désactivées code-snippets (1)

    snippet-5: name: Désactiver pingbacks, scope: global, modified: 2022-12-06 07:36:25 wp-media

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    ghostscript_version: 9.26 wp-server

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    httpd_software: Apache
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    php_sapi: fpm-fcgi
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    utc-time: Tuesday, 22-Oct-24 06:47:29 UTC
    server-time: 2024-10-22T08:47:27+02:00 wp-database

    extension: mysqli
    server_version: 5.7.23-23-log
    client_version: mysqlnd 8.1.25
    max_allowed_packet: 67108864
    max_connections: 64 wp-constants

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    WP_CONTENT_DIR: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content
    WP_PLUGIN_DIR: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
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    wordpress: writable
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    uploads: writable
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    mu-plugins: writable acf

    version: 6.3.6.3
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    json_load_paths: 1 google-site-kit

    version: 1.138.0
    php_version: 8.1.25
    wp_version: 6.6.2
    reference_url: https://protecflam.com
    amp_mode: no
    site_status: connected-site
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    https://www.googleapis.com/auth/userinfo.email: ?
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    https://www.googleapis.com/auth/webmasters: ?
    https://www.googleapis.com/auth/analytics.readonly: ?
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    googlesitekit_setup: ?
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    googlesitekit_manage_options: ?
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    googlesitekit_view_authenticated_dashboard: ?
    googlesitekit_view_wp_dashboard_widget: ?
    googlesitekit_view_admin_bar_menu: ?
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    googlesitekit_read_shared_module_data::["analytics-4"]: ?
    googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
    googlesitekit_manage_module_sharing_options::["search-console"]: ?
    googlesitekit_manage_module_sharing_options::["analytics-4"]: ?
    googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
    googlesitekit_delegate_module_sharing_management::["search-console"]: ?
    googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?
    googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
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    audienceSegmentation: ?
    conversionReporting: ?
    gm3Components: ?
    privacySandboxModule: ?
    rrmModule: ?
    signInWithGoogleModule: ?
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    consent_api: not-detected
    search-console_shared_roles: none
    search-console_management: owner
    analytics-4_shared_roles: none
    analytics-4_management: owner
    pagespeed-insights_shared_roles: none
    pagespeed-insights_management: all_admins
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    analytics_4_account_id: 5098????
    analytics_4_property_id: 3472040??
    analytics_4_web_data_stream_id: 4370??????
    analytics_4_measurement_id: G-D9????????
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    analytics_4_ads_linked_last_synced_at: 1727121058 pll_options

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    rewrite: 1: Supprimer /language/ dans les permaliens
    hide_default: 1: Cacher l’information de langue dans l’URL de la langue par défaut
    force_lang: 1: La langue est déterminée par le nom du répertoire dans les permaliens
    redirect_lang: 0: L’URL de la page d‘accueil contient le nom ou l’ID de la page au lieu du code de langue.
    media_support: 0: Les médias ne sont pas traduits
    sync: 0: Synchronisation désactivée
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    taxonomies: category, post_tag
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    default_lang: fr
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    main_menu: fr => 93 | en => 92
    footer_menu: fr => 94 | en => 94
    mobile_menu: fr => 0 | en => 0
    previous_version: 3.6.3 pll_language_fr

    name: Fran?ais
    slug: fr
    term_group: 1
    term_id: 3
    locale: fr_FR
    is_rtl: 0
    w3c: fr-FR
    facebook: fr_FR
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    search_url: https://protecflam.com/
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    page_for_posts: 84
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    term_language/term_taxonomy_id: 4
    term_language/count: 55 pll_language_en

    name: English
    slug: en
    term_group: 2
    term_id: 6
    locale: en_GB
    is_rtl: 0
    w3c: en-GB
    facebook: en_GB
    home_url: https://protecflam.com/en/en-protecflam-industries/
    search_url: https://protecflam.com/en/
    page_on_front: 741
    page_for_posts: 811
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    flag_url: https://protecflam.com/wp-content/plugins/polylang/flags/gb.png
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    language/count: 31
    term_language/term_id: 7
    term_language/term_taxonomy_id: 7
    term_language/count: 18 pll_warnings

    wpml:
    plugins/custom-post-type-ui: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/custom-post-type-ui/wpml-config.xml
    plugins/ocean-extra: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/ocean-extra/wpml-config.xml
    plugins/wordpress-seo: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/wordpress-seo/wpml-config.xml
    themes/oceanwp: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp/wpml-config.xml
    Thread Starter francoiswp

    (@francoiswp)

    By deactivating all my extensions one by one on the site that hasn’t received the update (i.e. which still has the “Achievements” tab) I found the extension that manages this tab. It’s called “CPT UI”. I’ve attached 2 images (https://postimg.cc/Ff7N5gJz / https://postimg.cc/cK2ZsgQm), one of each site displayed on the CPT UI extension, which clearly show that my tabs have disappeared since this update, because I haven’t updated CPT UI… I’ll try to put everything back but I think I’ve lost my data…

    Thread Starter francoiswp

    (@francoiswp)

    Searching even deeper, I noticed that my “custom fields” had all disappeared… and strangely enough, on my site, my creations (Réalisations) are still there!

    Thread Starter francoiswp

    (@francoiswp)

    it’s ok, I found the problem… it’s me… ;))
    I had a bad look at my admin and I found my realizations…
    sorry and thanks for your time.

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