theme update
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Hello,
This morning, while updating the theme, the “achievements” tab in my admin disappeared… I just did the update, nothing else… no new extensions…
How can I solve the problem?Thanks in advance for your help.
Fran?ois
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Hello @francoiswp,
Thank you for reaching out,
All our recent changes in OceanWP are related to the new customizer. We didn’t make any changes to the WordPress dashboard or anything that would affect it. However, if you believe that the theme alone caused this issue, we will need more details to investigate further.
Unfortunately, the information provided in this thread in regards to the problems you are facing are insufficient for troubleshooting purposes and a possibility to understand the reason why this is happening on your end.
Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:
1. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the problem is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.
Remember that, since we have no “achievements” tab at all in our products or in WordPress and some popular plugins that we know, kindly let us know what is the “achievements” tab and what plugin add this to your website. so we must know more about this item(#1).
2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
You can upload your files using one of the following online services:
https://postimages.org
https://imgbb.com
https://loom.com
https://drive.google.com3. Kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to https://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png(you can remove your email address from the content).
____
Before sending these, please make sure that:
Everything on your website is running the latest versions (WP, theme, plugins).
If possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins then activate them one by one and check for this issue. Continue doing this until you find what product is causing a conflict with our product. Then provide the details as explained above.Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.
Please keep us posted.
Thank you,
Best RegardsHello Shahin,
thanks for your feedback, I appreciate the responsiveness ??
Yes indeed I too was surprised to see that the OceanWP theme update could affect some elements of my WordPress admin! I’m working on 2 websites for 2 different companies with the same theme (OceanWp). I did the update on one and the famous “Achievements” (“Réalisations” in french) tab disappeared. Having seen this, I didn’t do the update on the other site… I want to make sure I can fix the problem before I do this second update…
I’ve attached a screenshot of the site that hasn’t been updated, as the tab that disappeared on the other site is still present on this one : https://postimg.cc/6yvZwnnH
I’ve attached the site info:wp-core<br><br>version: 6.6.2<br>site_language: fr_FR<br>user_language: fr_FR<br>timezone: Europe/Paris<br>permalink: /%postname%/<br>https_status: true<br>multisite: false<br>user_registration: 0<br>blog_public: 1<br>default_comment_status: closed<br>environment_type: production<br>user_count: 6<br>dotorg_communication: true wp-paths-sizes<br><br>wordpress_path: /srv/data/web/vhosts/protecflam.com/htdocs<br>wordpress_size: 842,71 Mo (883643198 bytes)<br>uploads_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads<br>uploads_size: 241,43 Mo (253160722 bytes)<br>themes_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes<br>themes_size: 30,17 Mo (31633272 bytes)<br>plugins_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins<br>plugins_size: 182,04 Mo (190879340 bytes)<br>fonts_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads/fonts<br>fonts_size: directory not found<br>database_size: 63,50 Mo (66584576 bytes)<br>total_size: 1,33 Go (1425901108 bytes) wp-active-theme<br><br>name: Protecflam (protecflam-owp_child)<br>version: 1.0<br>author: Ben<br>author_website: https://le-chat-tigre.com/<br>parent_theme: OceanWP (oceanwp)<br>theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets<br>theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/protecflam-owp_child<br>auto_update: Désactivé wp-parent-theme<br><br>name: OceanWP (oceanwp)<br>version: 4.0.1<br>author: OceanWP<br>author_website: https://oceanwp.org/about-oceanwp/<br>theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp<br>auto_update: Désactivé 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wp-core
version: 6.6.2
site_language: fr_FR
user_language: fr_FR
timezone: Europe/Paris
permalink: /%postname%/
https_status: true
multisite: false
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blog_public: 1
default_comment_status: closed
environment_type: production
user_count: 6
dotorg_communication: true wp-paths-sizes
wordpress_path: /srv/data/web/vhosts/protecflam.com/htdocs
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uploads_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads
uploads_size: 241,43 Mo (253160722 bytes)
themes_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes
themes_size: 30,17 Mo (31633272 bytes)
plugins_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins
plugins_size: 182,04 Mo (190879340 bytes)
fonts_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 63,50 Mo (66584576 bytes)
total_size: 1,33 Go (1425901108 bytes) wp-active-theme
name: Protecflam (protecflam-owp_child)
version: 1.0
author: Ben
author_website: https://le-chat-tigre.com/
parent_theme: OceanWP (oceanwp)
theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/protecflam-owp_child
auto_update: Désactivé wp-parent-theme
name: OceanWP (oceanwp)
version: 4.0.1
author: OceanWP
author_website: https://oceanwp.org/about-oceanwp/
theme_path: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp
auto_update: Désactivé wp-plugins-active (19)
Classic Editor: version: 1.6.5, author: WordPress Contributors, Mises à jour auto désactivées
Code Snippets: version: 3.6.5.1, author: Code Snippets Pro, Mises à jour auto désactivées
Custom Post Type UI: version: 1.17.1, author: WebDevStudios, Mises à jour auto désactivées
Elementor: version: 3.24.7, author: Elementor.com, Mises à jour auto activées
Elementor Pro: version: 3.24.4, author: Elementor.com, Mises à jour auto activées
EWWW Image Optimizer: version: 7.9.0, author: Exactly WWW, Mises à jour auto désactivées
Force Regenerate Thumbnails: version: 2.2.0, author: Exactly WWW, Mises à jour auto désactivées
Maintenance: version: 4.15, author: WebFactory Ltd, Mises à jour auto désactivées
Ocean Extra: version: 2.4.1, author: OceanWP, Mises à jour auto désactivées
Polylang: version: 3.6.4, author: WP SYNTEX, Mises à jour auto désactivées
Redirection: version: 5.5.0, author: John Godley, Mises à jour auto désactivées
SearchWP Modal Search Form: version: 0.5.3, author: SearchWP, LLC, Mises à jour auto désactivées
Secure Custom Fields: version: 6.3.6.3, author: www.ads-software.com, Mises à jour auto désactivées
Site Kit by Google: version: 1.138.0, author: Google, Mises à jour auto activées
UpdraftPlus - Backup/Restore: version: 1.24.6, author: TeamUpdraft, DavidAnderson, Mises à jour auto désactivées
Wordfence Security: version: 7.11.7, author: Wordfence, Mises à jour auto désactivées
WP Fastest Cache: version: 1.3.1, author: Emre Vona, Mises à jour auto désactivées
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Mises à jour auto désactivées
Yoast SEO: version: 23.6, author: Team Yoast, Mises à jour auto désactivées wp-plugins-inactive (4)
Elements Plus!: version: 2.16.4, author: The CSSIgniter Team, Mises à jour auto désactivées
Essential Addons for Elementor: version: 6.0.7, author: WPDeveloper, Mises à jour auto désactivées
Ivory Search: version: 5.5.7, author: Ivory Search, Mises à jour auto désactivées
MC4WP: Mailchimp for WordPress: version: 4.9.18, author: ibericode, Mises à jour auto désactivées code-snippets (1)
snippet-5: name: Désactiver pingbacks, scope: global, modified: 2022-12-06 07:36:25 wp-media
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imagick_module_version: 1687
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ghostscript_version: 9.26 wp-server
server_architecture: Linux 6.2.2-paas x86_64
httpd_software: Apache
php_version: 8.1.25 64bit
php_sapi: fpm-fcgi
max_input_variables: 5000
time_limit: 180
memory_limit: 256M
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 128M
curl_version: 7.52.1 OpenSSL/1.0.2u
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-10-22T06:47:29+00:00
utc-time: Tuesday, 22-Oct-24 06:47:29 UTC
server-time: 2024-10-22T08:47:27+02:00 wp-database
extension: mysqli
server_version: 5.7.23-23-log
client_version: mysqlnd 8.1.25
max_allowed_packet: 67108864
max_connections: 64 wp-constants
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content
WP_PLUGIN_DIR: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indéfini
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable acf
version: 6.3.6.3
plugin_type: Free
ui_field_groups: 1
php_field_groups: 0
json_field_groups: 0
rest_field_groups: 0
post_types_enabled: true
ui_post_types: 9
json_post_types: 0
ui_taxonomies: 11
json_taxonomies: 0
rest_api_format: light
admin_ui_enabled: true
field_type-modal_enabled: true
field_settings_tabs_enabled: false
shortcode_enabled: true
registered_acf_forms: 0
json_save_paths: 1
json_load_paths: 1 google-site-kit
version: 1.138.0
php_version: 8.1.25
wp_version: 6.6.2
reference_url: https://protecflam.com
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-file
connected_user_count: 1
active_modules: site-verification, search-console, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ?
https://www.googleapis.com/auth/userinfo.profile: ?
https://www.googleapis.com/auth/userinfo.email: ?
https://www.googleapis.com/auth/siteverification: ?
https://www.googleapis.com/auth/webmasters: ?
https://www.googleapis.com/auth/analytics.readonly: ?
https://www.googleapis.com/auth/tagmanager.readonly: ?
capabilities:
googlesitekit_authenticate: ?
googlesitekit_setup: ?
googlesitekit_view_posts_insights: ?
googlesitekit_view_dashboard: ?
googlesitekit_manage_options: ?
googlesitekit_update_plugins: ?
googlesitekit_view_splash: ?
googlesitekit_view_authenticated_dashboard: ?
googlesitekit_view_wp_dashboard_widget: ?
googlesitekit_view_admin_bar_menu: ?
googlesitekit_view_shared_dashboard: ?
googlesitekit_read_shared_module_data::["search-console"]: ?
googlesitekit_read_shared_module_data::["analytics-4"]: ?
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
googlesitekit_manage_module_sharing_options::["search-console"]: ?
googlesitekit_manage_module_sharing_options::["analytics-4"]: ?
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
googlesitekit_delegate_module_sharing_management::["search-console"]: ?
googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features:
adsPax: ?
audienceSegmentation: ?
conversionReporting: ?
gm3Components: ?
privacySandboxModule: ?
rrmModule: ?
signInWithGoogleModule: ?
active_conversion_event_providers: none
consent_mode: disabled
consent_api: not-detected
search-console_shared_roles: none
search-console_management: owner
analytics-4_shared_roles: none
analytics-4_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: https://protecflam.com/
analytics_4_account_id: 5098????
analytics_4_property_id: 3472040??
analytics_4_web_data_stream_id: 4370??????
analytics_4_measurement_id: G-D9????????
analytics_4_use_snippet: yes
analytics_4_ads_conversion_id: none
analytics_4_available_custom_dimensions: none
analytics_4_ads_linked: false
analytics_4_ads_linked_last_synced_at: 1727121058 pll_options
browser: 1: Détection de la langue du navigateur activée
rewrite: 1: Supprimer /language/ dans les permaliens
hide_default: 1: Cacher l’information de langue dans l’URL de la langue par défaut
force_lang: 1: La langue est déterminée par le nom du répertoire dans les permaliens
redirect_lang: 0: L’URL de la page d‘accueil contient le nom ou l’ID de la page au lieu du code de langue.
media_support: 0: Les médias ne sont pas traduits
sync: 0: Synchronisation désactivée
post_types: post, page, wp_block, elementor_library, oceanwp_library
taxonomies: category, post_tag
version: 3.6.4
default_lang: fr
topbar_menu: fr => 0 | en => 0
main_menu: fr => 93 | en => 92
footer_menu: fr => 94 | en => 94
mobile_menu: fr => 0 | en => 0
previous_version: 3.6.3 pll_language_fr
name: Fran?ais
slug: fr
term_group: 1
term_id: 3
locale: fr_FR
is_rtl: 0
w3c: fr-FR
facebook: fr_FR
home_url: https://protecflam.com/
search_url: https://protecflam.com/
page_on_front: 855
page_for_posts: 84
flag_code: fr
flag_url: https://protecflam.com/wp-content/plugins/polylang/flags/fr.png
custom_flag_url: 0
active: true
fallbacks: 0
is_default: true
term_props:
language/term_id: 3
language/term_taxonomy_id: 3
language/count: 133
term_language/term_id: 4
term_language/term_taxonomy_id: 4
term_language/count: 55 pll_language_en
name: English
slug: en
term_group: 2
term_id: 6
locale: en_GB
is_rtl: 0
w3c: en-GB
facebook: en_GB
home_url: https://protecflam.com/en/en-protecflam-industries/
search_url: https://protecflam.com/en/
page_on_front: 741
page_for_posts: 811
flag_code: gb
flag_url: https://protecflam.com/wp-content/plugins/polylang/flags/gb.png
custom_flag_url: 0
active: true
fallbacks: 0
is_default: 0
term_props:
language/term_id: 6
language/term_taxonomy_id: 6
language/count: 31
term_language/term_id: 7
term_language/term_taxonomy_id: 7
term_language/count: 18 pll_warnings
wpml:
plugins/custom-post-type-ui: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/custom-post-type-ui/wpml-config.xml
plugins/ocean-extra: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/ocean-extra/wpml-config.xml
plugins/wordpress-seo: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/plugins/wordpress-seo/wpml-config.xml
themes/oceanwp: /srv/data/web/vhosts/protecflam.com/htdocs/wp-content/themes/oceanwp/wpml-config.xmlBy deactivating all my extensions one by one on the site that hasn’t received the update (i.e. which still has the “Achievements” tab) I found the extension that manages this tab. It’s called “CPT UI”. I’ve attached 2 images (https://postimg.cc/Ff7N5gJz / https://postimg.cc/cK2ZsgQm), one of each site displayed on the CPT UI extension, which clearly show that my tabs have disappeared since this update, because I haven’t updated CPT UI… I’ll try to put everything back but I think I’ve lost my data…
Searching even deeper, I noticed that my “custom fields” had all disappeared… and strangely enough, on my site, my creations (Réalisations) are still there!
it’s ok, I found the problem… it’s me… ;))
I had a bad look at my admin and I found my realizations…
sorry and thanks for your time.
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