Themes in MailPoet not working

  • Resolved Laura

    (@sessions4lauragmailcom)


    8 years, 5 months ago

    Hi, I am using the free version of MailPoet. I am trying to design my first Autoresponder newsletter to automatically be sent when people first sign up. I want to add a new theme to use but every time I try to add one and I have tried several for a week now, I get this message: “We were unable to contact the API, the site may be down. Please try again later.” & an error occurred and when clicking on it read “Failed to connect to api.mailpoet.com port 80: Connection timed out”
    Can someone please tell me what I can do to solve this? thanks. Laura P

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    This is probably an issue with your server. Can you get in touch with your host and ask if there are any firewalls set up?

    Thanks!

    Thread Starter Laura

    (@sessions4lauragmailcom)

    ok I will do that and get back to you. Thanks for the swift reply.

    Thread Starter Laura

    (@sessions4lauragmailcom)

    Hi MailPoet, I had my host look into the problem as you suggested and there response is below.

    I hope this helps you to try fixing the issue otherwise, I will have to switch to another newsletter which I really did not want to do since I have yours set up.

    InMotion’s Response:
    When connecting to api.mailpoet.com from another server (not biz177) I am able to establish a connection to the mailpoet API over port 80. However, when connecting via your server we are unable to establish a connection. We have verified port 80 is open on the server and working correctly.

    https://support.mailpoet.com/

    You will need to reach out to MailPoet support and see if they are blocking requests from your server. The IP address of your server is 23.235.211.7 and may also reference biz177.inmotionhosting.com or https://secure177.inmotionhosting.com

    You can also provide them the following information showing our connection attempts:

    Successful connection from an alternate server:
    [joshuab@lax-sys-pro-js2 ~]$ telnet api.mailpoet.com 80
    Trying 195.154.221.18…
    Connected to api.mailpoet.com.
    Escape character is ‘^]’.

    ^]
    Connection closed by foreign host.

    Unsuccessful connection from your server:
    [joshuab@biz177 ~]$ lynx api.mailpoet.com

    Looking up api.mailpoet.com first
    Looking up api.mailpoet.com
    Making HTTP connection to api.mailpoet.com
    Alert!: Unable to connect to remote host.

    lynx: Can’t access startfile https://api.mailpoet.com/
    [joshuab@biz177 ~]$ telnet api.mailpoet.com 80
    Trying 195.154.221.18…
    telnet: connect to address 195.154.221.18: Connection timed out

    Hi,

    Can you get in touch with us here? We can just send you whichever theme you’re trying to download.

    https://support.mailpoet.com/wordpress-forums/

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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