Themes : photos, buttons, styles…not loading

Hi,

Welcome to WordPress! For me that’s the best CMS and I hope you’ll enjoy it. Also Customizr is one of the best themes ever, I use it everywhere!

A blank page generally means an error 500, which means the PHP cannot execute the website code properly. To figure what the exact issue is, you have to check web server logs from your hosting provider, which will point you to error in scripts or in PHP itself.
The most common error happening is reaching the PHP memory_limit of your hosting provider, so you’d need to check that value with them, if that’s the actual error.

All your errors seems like a badly configured hosting to me.

As I can see you’re French, I can advise the hosting provider I do support at: https://www.haisoft.fr/
We have an advanced WordPress option in which we provide updates, diagnoses, security checks and improvements, and increased PHP limits. I’d be glad to help you enjoying your WordPress experience, so do not hesitate reaching us.

Best regards

Hello Robin,

Many thanks for your very friendly message and your willingness to help! Sorry for the delay in responding, it’s a project I’m doing aside from other work. I too look forward to enjoying WP and Customizr!

Currently my host is OVH Cloud and they have sent me the specs for my ohosting serveur, which I have compared with customizr specs and currently I cannot see where the problem comes from! You will find the values I have found below :

Serveur Customizr
WPmemory limit 40MB
log_errors_max_len 1024
Memory_limit 512 512
Upload max file size 128 128
Post max size 130 130
Upload max file size 128 128
max_input_nesting_level 64
max_file_uploads 20
Max exécution time 300 300
Max input vars 16000 16000
Input vars
Realpath cache size 2M
Realpath Cache ttl 300
User ini cache ttl 300

Regarding your suggestion : “To figure what the exact issue is, you have to check web server logs from your hosting provider, which will point you to error in scripts or in PHP itself”
I don’t know how to check web server logs from my hosting provider ! Can you help with this?

I’ve also seen on various support forums that it could come from an issue with serveur cache. FYI I did not take the DCN cache option as for the moment the project doesn’t have an international reach.

I’ve also read that changing the hosting source environment from production to development could help but I don’t know how to upload the modified file back to the root of my storage space.

Many thanks in advance for your help,
Best regards
Christine

Hi,

“WPmemory limit” > I don’t know what the hell this is, but that’s not a native PHP variable for sure.

512MB memory limit is way enough, but if there’s a 40M hard limit on the mysterious WPmemory limit, then that might be the issue. 40M is very little, we recommend 128 to 256M which is plenty enough, and going over such a limit would only come from a real optimization/functional issue on the website which would make it awfully slow in any case.
FYI, PHP memory_limit is the max RAM a script is allowed to use before PHP stops the process with an error 500. Don’t misunderstand me, I’m not saying only that causes error 500, but that’s the most common cause.

I’m unsure if they allow to check server logs, the only way is to ask them if you cannot find it. Hopefully they do. I’ve never be willing to try their shared hosting, they’re not good performers IMO. By the way, from your Plesk control panel at HaiSoft – every hosting have one – you can check server logs and filter them by IP or whatever you like.

The other points you’re talking about are specific to OVH, I really cannot help about that because I don’t use/want/like their shared hosting services, you need to reach their support, if you’re able to get them (some new customers of ours come because they couldn’t find any actual support at OVH so… I don’t know if that’s global or isolated cases, you tell me how it goes for you!).

Best of luck