TheNewsletterPlugin is unable to send emails

  • Resolved crib

    (@crib)


    3 years, 10 months ago

    I really love this plugin but, for some reason, the plugins is no longer able to send emails.
    1) When someone subscribes to the newsletter, it opens the page informing about the confirmation email coming to the subscribers’ inbox and adds its unconfirmed email to the database. However, it does not send the confirmation email to the user.
    2) Same happens when I try to send a newsletter to a list (only 1 testing email): it gets stuck on “Sending…” and nothing is actually sent.
    I’m using the WP Mail SMTP plugin and using my own email server for the testing. The test email sent from WP Mail SMTP arrives ok on my inbox.
    I have no idea why this is happening…. I’m planning to buy a license but I wanna make sure that TheNewsletterPlugin does what it’s supposed to do.
    Any help would be much appreciated,
    Thank you!

    • This topic was modified 3 years, 10 months ago by crib.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter crib

    (@crib)

    UPDATE: I didn’t realize that the SMTP setup that used to be inside TheNewsletterPlugin is now an ADDON.
    I’ve installed the addon and now both WP Email SMTP and THeNewsletterPlugin are now pointing to Mailgun.
    WP Email SMTP test email arrives OK but when I try to send a test email inside TNP, I get this error:
    SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, if you use wp mail SMTP it better to not use our SMTP, you need to configure and maintain both. Just be sure to deactivate our addon and, since we have an internal SMTP panel (for compatibility) check if that SMTP setting is disabled.

    Then move to the system panel and do a test, so Newsletter can report a possible problem. The error you have means the SMTP settings are incorrect or the provider is blocking the SMTP connection.

    Thread Starter crib

    (@crib)

    Thanks so much for your reply.

    Your doco says:
    “When could make sense to have an SMTP plugin and our SMTP addon both active
    If you need to send only the Newsletter related message with an SMTP and all other message by mean of another SMTP, you can keep our addon active: Newsletter will use it for every sent email (newsletters and service messages).”

    Nevertheless, I have disabled WP Email SMTP for now… I’m using only yours … and the same error persists as expected…. so I’ve contacted my hosting company… I’ll update this thread soon….

    Plugin Author Stefano Lissa

    (@satollo)

    The smtp connect() is a block of your provider 99.9%.

    ??

    Thread Starter crib

    (@crib)

    In that case how one explains the fact that WP EMAIL SMTP MANAGES TO SUCCESSFULLY SEND TEST EMAILS,via Mailgun, while TNP’s test emails FAIL, independently if I’m using its SMTP addon or WP Email SMTP ????

    Thread Starter crib

    (@crib)

    Good news! All sorted. The reason it was working with WP Email SMTP and not with TNP was that the first uses an API and the second uses the traditional SMTP login.
    I was using the wrong PORT NUMBER/PROTOCOL combination for Mailgun on your ADDON and that was causing the smtp connect() error. I’ve corrected it and I’ve also created a brand new sub-domain, registered it with Mailgun and now it’s all working.
    Please accept my apologies. Thanks so much @satollo !
    Cheers!

    Thread Starter crib

    (@crib)

    I’ve checked the confirmation email: it’s now being sent to new subscribers: Good!
    I’ve sent a testing newsletter to a list of 3 subscribers and the following happened:
    1) The ones sent to mail.com and zoho.com arrived ok. The one to an email on my own mail server did NOT arrive (not a big deal).
    2) The progress bar stayed at “sending….”, i.e. it didn’t show the progress at all.
    but two of them where sent ok.
    Any thoughts on that @satollo ?
    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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