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@tcoms Thanks for reaching out.

This message should only appear for logged in admins, but if you want to remove it this snippet of code should do the trick (the message is filterable).

add_filter( 'charitable_no_active_gateways_notice', '__return_false' ); 

Place this code in your functions.php or a code snippet plugin like WPCode (we recommend the later unless you are a developer – that way if there’s a typo or another error then the site won’t be severely effected).

Let us know if you have further questions on this. Thanks!

Sorry, that didnt’ work. Either logged in or out.

@tcoms

 Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

As @wpcharitable knows, asking for or accepting a login to your site can get them into serious trouble here.

@wpcharitable

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

• https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

@sterndata thanks for the reminder.

@tcoms Since we cannot reproduce the issue, I would recommend the following:

• If you are using a shortcode, let us know which one you are using and try embedding the shortcode on a default page without Divi.
• Try switching to a default WordPress theme to see if you get different results.
• Copy and paste the information in Charitable’s Tools->System Info into pastebin.com and share with us that link.
• Finally, since don’t know why you would be seeing the error please provide a step-by-step method of what you’re doing. Assume we have Divi and the latest version of Charitable installed.

Thanks!

Thank you Steven, but I wasn’t offering to put login details in this forum. I was responding to an earlier post where a colleague said to use your contact form to receive a response in a more secure environment.

I still need support to resolve the issue. I have placed the code using wp code snippets and it hasn’t resolved the issue as stated earlier. Your support team offered to look into it, so if that’s possible, please let me know how we can do this securely.

Again, do not offer to share credentials here.

Hi @tcoms

To help you in supplying us more information, I wanted to share what we tried over here (to confirm if you are inserting the donation form in a similar manner or maybe trying this differently).

To confirm your issue, this is what gateway settings we used:
https://a.supportally.com/i/Z5Hoja

This is how we inserted w/ Divi a Charitable Donation form shortcode into a blank page/blank Divi layout (note we are not seeing the message):

https://a.supportally.com/i/TRw5lO
https://a.supportally.com/i/88FPQk

We would be more than happy to helping further but perhaps the above might clarify what we were trying (and perhaps you can perform a similar test to ours above). You are free to try our test and the previously mentioned suggestions in the previous reply along with providing the information we mentioned. After you can provide us with this additional information we’ll get back to you as soon as possible. Thanks!

thanks again! I’m off to celebrate my daughter’s wedding tomorrow so I’ll take it up again next week. Hope you all are safe and have not been impacted by the hurricane .

@tcoms OMG That’s amazing news. Congratulations! As a parent of three daughters myself, I can certainly urge you to enjoy this time and don’t worry… we will be here ready to help when you return. Thanks for also noting about the storm – we were impacted but made it through just fine. Enjoy yourself and talk soon.

We are going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (and note the items we suggested as next testing steps).

Thanks! I hope the wedding went well!