There has been a critical error on this website… :(

  • Hi,

    I am desperate… But I still have hope in a better future…
    I have faith in the Forum…

    But I am lucid too: I’m a complete noob… I have very few abilities to solve this programming mystery…

    If somebody has enough time and patience to guide me solve this issue, I want to let it be known I will be absolutely grateful forever.

    I don’t even know how to connect via ftp…

    Thanks a lot for reading so far!
    Nicolas

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator t-p

    (@t-p)

    Critical Error:
    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host. Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try disabling plugin/theme
    – manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
    – If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Also review https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-critical-error-in-wordpress/

    The WordPress critical error can have a variety of causes, though the issue often has to do with PHP. Either the PHP memory limit has been exceeded, or your plugins or themes are having issues.

    Thread Starter leminilab

    (@leminilab)

    Hi,

    Thank you very much for your reply! ??

    To be honest, I couldn’t even connect to my server via ftp until today…
    As of now, I have renamed my themes folders as well as plugins folders.

    I would be grateful if you could help me find the wp-config.php file?

    Again, thank you very much for your (much needed) help!
    Nicolas

    Moderator t-p

    (@t-p)

    The wp-config.php file is usually located in the root folder of your website with other folders like /wp-content/.

    Thread Starter leminilab

    (@leminilab)

    I’m making small progresses…
    I enabled wp debug (thanks for your help, it really inspired me to look deeper! :D)

    Now I have this message :

    Warning: require(/opt/bitnami/apps/wordpress/htdocs/wp-includes/class-wp-theme-json-schema.php): failed to open stream: No such file or directory in /opt/bitnami/apps/wordpress/htdocs/wp-settings.php on line 173

    Fatal error: require(): Failed opening required ‘/opt/bitnami/apps/wordpress/htdocs/wp-includes/class-wp-theme-json-schema.php’ (include_path=’.:/opt/bitnami/php/lib/php’) in /opt/bitnami/apps/wordpress/htdocs/wp-settings.php on line 173

    Is it relevant to you?

    Moderator t-p

    (@t-p)

    This error occurs when WordPress is unable to load the file mentioned in website code.

    Thread Starter leminilab

    (@leminilab)

    Today,
    I realized I don’t mind starting from scratch and make a clean install.

    I did a backup of my website and tried copying a full WordPress in this folder:
    /opt/bitnami/apps/wordpress/htdocs

    No success…

    Is it a logical path?

    Thanks for your help! ??

    Have a nice day!
    Nicolas

    • This reply was modified 2 years, 4 months ago by leminilab.
    Moderator t-p

    (@t-p)

    WP has a documentation on local installation at https://www.ads-software.com/support/article/installing-wordpress-on-your-own-computer/

    Also see https://bitnami.com/stack/wordpress/installer

Viewing 8 replies - 1 through 8 (of 8 total)
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