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jnelsonconsultant
(@jnelsonconsultant)

1 year, 8 months ago

When I try to access my WordPress admin page, I receive the following message:

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

It does not specify what the critical error is, so I have no idea how to correct it.

I am unable to login to my administrator account jnelson where I built the website. My host for the WordPress website [ redundant link removed ] is iBrave. I asked iBrave for assistance and they said, “This error message is an internal WordPress error.?You must have received an email from WordPress with details on the error and how you can fix this.“

I never received any emails from WordPress on potential website issues. I attempted to login to jnelson account, but WordPress is not recognizing my password. I have tried the password reset feature for jnelson on WordPress account two or three times, but I never receive any of the password reset emails, so I feel stuck with no way to access the WordPress account to correct or even determine what the “critical error” is.

Is there a way to force a password reset be sent to a specific email address at outlook.com email address so I receive it? I haven’t created any emails with my domain name as of yet, so I am unsure where the password reset emails messages are being sent.

Will I need to re-create the website using a new WordPress account? Being stuck from accessing my original account the only thing I could think of was to create a new account under the name jnelsonconsultant just so I could access the forum to seek help and recommendations. If I recreate the website from jnelsonconsultant (the new WordPress account), will I experience problems because I am trying to build a new website on a domain name tied to an inaccessible WordPress account (jnelson) I cannot login to.

Is there a WordPress support ticket feature or recommended support email available where an employee or volunteer from WordPress can provide one-on-one assistance to help with these types of issues? I really didn’t know what options are available for help outside of this forum. I am new to WordPress and building websites in general so any help would be very much appreciated.

The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

1 year, 8 months ago

Note that your login here, on www.ads-software.com, has *nothing* to do with the login or users on your own, self-hosted WordPress site. They are in no way connected.

With respect to the critical error:

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins: https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

Viewing 1 replies (of 1 total)

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There has been a critical error on this website.

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