There has been a critical error on this website

  • Resolved jasonmont

    (@jasonmont)


    4 years ago

    Hello,

    We are having an issue after a donation is processed. We get a message that says,

    “There has been a critical error on this website.

    https://www.ads-software.com/support/article/debugging-in-wordpress/”

    The donation still processes but the donor can’t see a success message. They just get the above message.

    Everything is up to date and we have tried disabling plugins, etc. Nothing seems to fix the issue.

    Any help would be appreciated!
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • jpderboghossian

    (@jpderboghossian)

    Hello!
    Did you ever receive support on this? I just started getting the same issue. I hope someone on here responds. I have the page setup with the [give-receipt] short code and it comes up…

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @jasonmont,

    The “There has been a critical error on this website.” message means that a PHP crashed somewhere on your site. This would have been recorded in your server PHP error log file. Please send a copy of the error log file and we’ll be happy to investigate further.

    Also, make sure the Donation Confirmation page is excluded from any type of cache. 99% of the time we see this issue it’s related to cache.

    Hi, any heads up on this critical issue? I am experiencing exactly the same challenge as described atop. @jasonmont how did you resolve it at your end? Having the same issue here and need to fix it ASAP. thanks.

    @mrdaro I have the same issue and need help ASAP. Where can I send a copy of the error log file to? Thanks!

    I also have a client site with this error today as well. What is the solution?

    Is there any solution to this? I’ve updated Give to the latest version and still, we’re getting this error.

    Hi Asiegle,

    Following the instructions below to recreate the revenue table fix the problem on my site.

    Regards,

    Richard

    1. First, I’d recommend taking a backup of the site that you can confidently restore from. Here’s an article we wrote that explains more clearly how to do that: https://givewp.com/backup-for-faster-troubleshooting/
2. Next, enable Advanced Database Updates in Donations > Settings > Advanced.
3. Next, run the update in Donations -> Tools -> Data, and based on the Run Order columns, re-run the create_revenue_table update. If you notice any pending updates, run them as well.
4. Check the logs at Donations > Tools > Logs for errors. If there are any errors, pass those along here.
4. Last, navigate back to Donations > Settings > Advanced and disable Advanced Database Updates.
Viewing 7 replies - 1 through 7 (of 7 total)
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