There has been a critical error on this website.

  • Resolved ismokeking

    (@ismokeking)


    5 months, 2 weeks ago

    Since some updates no email for orders are sent out, not to my or the customers. Instead i get the email design printed on top of the order confirmation page online. It also says “There has been a critical error on this website.” I tried to rollback woo and plugins but it does not seam to work.

    Any tips?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • architalevelup

    (@architabasandrai20)

    Hi @ismokeking

    Sorry to hear about this issue on your website.

    I tried to recreate the issue you mentioned, but couldn’t replicate it. You can refer to the screencast for reference:https://share.zight.com/yAuzkrvB

    Can you share the screen recording of the whole process? You can use apps like Zight or Loom to record your screen or capture screenshots of the issue and easily share the links with us.

    Did you receive an email about the critical error??Whenever a critical error message occurs, WordPress will automatically send an email to the admin. The email should contain the error log that tells us what caused the error.

    If you don’t receive an email, kindly reach out to your host to check for the error log. 

    You can share here the error log file, so we would know what to do next.

    Meanwhile, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try disabling all the plugins and use one of the default (Twenty*) themes. If the problem goes away, enable the plugins one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Best Regards,
    Archita

    Plugin Support michael-levelup

    (@michaeltarongoy)

    Hi @ismokeking

    We just want to follow-up if you managed to resolve this already.

    This topic has been inactive for more than a month.

    If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

    Please note that you can also submit a support ticket via these channels.

    Thank you for your understanding!
     
    Kind Regards,
    Michael Taro

Viewing 2 replies - 1 through 2 (of 2 total)
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