There has been a critical error on this website.

Unfortunately ‘There has been a critical error on this website’ is not enough information to go forward with. This plugin includes debugging in the settings, under the “Error/event logging” tab. Please turn that on and provide the contents of the debug log, or contents of your WordPress debug logs. Thank you.

I’ve done that, turned it on, bought the ebook again (we only have one ebook for sale at the moment), clicked the download link and then I get the WP message ‘There has been a critical error on this website.’ I’ve gone back to the log and nothing is showing? I’ve read the FAQ, checked my settings, we’re ready to release this fist ebook but really want the protection of your plugin, many thanks in advance.

Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 630784 bytes) in?/home/jc-admin/apps/jc/wp-content/plugins/waterwoo-pdf/lib/tcpdf/tcpdf/include/tcpdf_static.php?on line?502

Your server timed out while trying to process the PDF. This isn’t so much a problem with the plugin as it is your server not having the PHP memory to handle parsing and writing the PDF. You could try a smaller PDF (smaller file size), or just a different PDF, and this probably wouldn’t happen.

You’ll want to try tuning your server, simplifying your watermark (remove encryption), cutting down the PDF file size somehow, or cutting down site traffic (not 100% serious, but if your site is getting hit hard by bots, 100% serious). It’s often easier to beef up your hosting plan with greater CPU, or upgrade to a system using PDF Ink + SetaPDF-Stamper, which uses quite a bit less system memory for PDF processing.