There has been a critical error on this website after installing and activating

  • Resolved Elien

    (@elien)


    3 years, 1 month ago

    Hi,
    After installing the WordPress plugin I get a “There Has Been a Critical Error on Your Website” error on the frontend of the website.
    When I deactivate the plugin, everything is back to normal.
    Can you please help to resolve this issue?
    At the moment, the plugin is deactivated, as I don’t want my website to be inaccessible to visitors.
    I have paid for a 1 year licence with Cleantalk and need spam protection to work asap.
    Thank you

    • This topic was modified 3 years, 1 month ago by Elien.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @elien

    We need to know what error you got to fix the issue. Could you please send us your webserver error log?

    If you don’t want to post it here, please contact us via our private support system:
    https://cleantalk.org/my/support/open

    Thank you!

    Thread Starter Elien

    (@elien)

    Hi
    I’m not sure where I can find this, what I see on the front end is the white screen of death, with a message saying:
    “There has been a critical error on this website.
    Learn more about troubleshooting WordPress.”
    Thanks

    Plugin Support amagsumov

    (@amagsumov)

    @elien

    You can request these logs from your hosting support.

    Thank you.

    Thread Starter Elien

    (@elien)

    Thanks, I was able to find it.
    The file shows this same line about 30 times, just with different times.

    [19-Jan-2022 05:22:27 UTC] PHP Fatal error: Cannot redeclare apbct_cookies_test() (previously declared in /home/darre732/public_html/cleantalk/inc/functions.php:478) in /home/darre732/public_html/wp-content/plugins/cleantalk-spam-protect/cleantalk.php on line 2300

    Plugin Support amagsumov

    (@amagsumov)

    Thank you for the details.

    Please give us 1-2 business to fix the issue.

    Best regards.

    Thread Starter Elien

    (@elien)

    Thank you. Shall I just try to activate the plugin again after 2 days to test?

    Plugin Support amagsumov

    (@amagsumov)

    Please do not activate the plugin.

    We’ll get back to you as soon as we fix the issue.

    Thread Starter Elien

    (@elien)

    ok, thanks!

    Plugin Support katereji

    (@katereji)

    Hello.
    We received your message in our ticket system. I will mark this thread as “resolved”.

Viewing 9 replies - 1 through 9 (of 9 total)
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