There has been a critical error on this website. Learn more about troubleshooti

Can someone help me out?

Hi @umohaniekan ,

Thank you for taking the time to explain the problem you’re experiencing.

We appreciate you sharing the screenshots and the quiz URL. I want to assure you that we’ve escalated this to our team, and they are currently reviewing the issue.We understand how important this is to you, and we’re making it a priority to resolve it as quickly as possible.

Thank you so much for your patience and understanding. We’ll keep you updated and will get back to you as soon as we have more information.

Best regards,
Sadiya

Hi @umohaniekan,

We appreciate your patience

To help us understand the critical error you’re experiencing, could you please enable WP_DEBUG, trigger the error again, and then share the debug.log file with us? This will allow our developer to see the actual error message and find a solution for you.

If you need any help with this process, please refer to the documents provided, or feel free to reach out if you have any questions. https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

We look forward to your response

Kind regards,
Sadiya

Hi this is complex for me. I have edit the file and tried but cannot find the debug file.

Can i reach you privately and share login details to you and you come and access it yourself?

@umohaniekan

 Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

Also note that the developer, should they accept your offer to login, will be sanctioned here.

How do I sort this out?

I need help

Can I get a Step by Step Instruction to sort this out?

Is there a YouTube video I can watch to sort it out?

https://learn.www.ads-software.com/tutorial/debugging-in-wordpress/

Hello @umohaniekan,

Given that WordPress is a public forum, we kindly suggest refraining from sharing login credentials with us. Instead, please take a moment to review the attached documents. They contain detailed instructions on how to debug and share the necessary files with us. https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

We eagerly await your response.

Warm regards,
Sadiya

Hello @umohaniekan.

Since we haven’t received any response from your end, I’ll be marking this ticket as resolved for now. However, please don’t hesitate to reach out to us if you have any further queries or require additional assistance. 

Thank you!