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  • Hi dpmatlosz,

    These websites all have an error 500?which is an interval server error and to fix it, you need to check the error log on your server. Although enabling?WordPress debug mode?would help troubleshoot the issue, it would be best to?contact your hosting support and let them know.

    lisa

    (@contentiskey)

    • maybe there was a recent theme or plugin or other software update done on all of the sites.
    • if you have access to your webhosting file area to get to the PLUGINS directory, you could temporarily rename the PLUGINS directory — this will deactivate all plugins and possibly allow you to get into the WP-Admin area to do further troubleshooting.
    • if you have a complete backup copy of your site, it may be possible to restore to an earlier version of your site.
    Thread Starter dpmatlosz

    (@dpmatlosz)

    Thanks for the notes: Apparently All three sites were HACKED Apparently there are files that were modified by ‘others’

    I do have older back ups of 2 sites, sadly I failed at a back up of the third.

    Wondering if I do a restore will it completely replace the site, or is there a chance the hackers uploads will remain?

    I Have downloaded each site currently and need to run virus software on the download. Any suggestions would be appreciated, maybe a youtube video? I work exclusively on Apple, so virus software is a new trick for me, especially on a website download.

    I would recommend that you delete everything from the websites first. Then restore the backups. You should also change all access data to the hosting as well as the access of the users in the restored backup. In addition, install all outstanding updates immediately after the restore and install a security plugin if you don’t already have one.

    You can also find more tips here:

    Hardening WordPress

    FAQ My site was hacked

Viewing 4 replies - 1 through 4 (of 4 total)
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