There has been a critical error on this website. Please check your site admin em

Hello @jkhamada!

Please try updating WordPress itself to the latest version i.e. v6.1. The option to update is available in the Dashboard section as shown below:

Clear all site caches; then check again.

If you have questions or if this doesn’t help, let us know.

Best!

Yes I have WordPress 6.1. I dont use any cache plugins and thank you!

Hey @jkhamada!

Alright, thanks for confirming. To further troubleshoot this, please share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Also, paste here the errors that you referred to earlier.

We’ll check and get back to you accordingly.

Best!

### WordPress Environment ###

WordPress address (URL): https://shoptht.com
Site address (URL): https://shoptht.com
WC Version: 7.0.1
REST API Version: ? 7.0.1
WC Blocks Version: ? 8.5.2
Action Scheduler Version: ? 3.5.2
Log Directory Writable: ?
WP Version: 6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.41 (Ubuntu)
PHP Version: 8.0.21
PHP Post Max Size: 16 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 8.0.30
Max Upload Size: 16 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.1
WC Database Prefix: wp_
Total Database Size: 34.40MB
Database Data Size: 29.16MB
Database Index Size: 5.24MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.34MB + Index: 0.30MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_frm_fields: Data: 2.50MB + Index: 0.03MB + Engine InnoDB
wp_frm_forms: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_frm_item_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 8.02MB + Index: 0.19MB + Engine InnoDB
wp_postmeta: Data: 9.47MB + Index: 0.59MB + Engine InnoDB
wp_posts: Data: 2.52MB + Index: 0.25MB + Engine InnoDB
wp_prli_clicks: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
wp_prli_link_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_prli_links: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_trustindex_ebay_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 545
customize_changeset: 4
elementor_library: 51
frm_form_actions: 37
frm_styles: 2
mailpoet_page: 1
nav_menu_item: 10
page: 33
post: 3
product: 43
product_variation: 42
revision: 472
shop_order: 4
shop_order_refund: 1
shopengine-template: 16
wp_global_styles: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

Akismet Anti-Spam: by Automattic – 5.0.1
Code Snippets: by Code Snippets Pro – 3.2.1
Elementor Pro: by Elementor.com – 3.8.0
Elementor: by Elementor.com – 3.8.0
Google Listings and Ads: by WooCommerce – 2.2.0
Jetpack: by Automattic – 11.5.1
MailPoet: by MailPoet – 3.102.1
Really Simple SSL: by Really Simple Plugins – 6.0.6
ShopEngine Pro: by Wpmet – 2.0.0
ShopEngine: by Wpmet – 3.0.0
Tawk.to Live Chat: by Tawkto – 0.7.2
Widgets for Ebay Reviews: by Trustindex.io  – 9.5.1
WooCommerce Square: by WooCommerce – 3.2.0
WooCommerce: by Automattic – 7.0.1

### Inactive Plugins (5) ###

Formidable Forms: by Strategy11 Form Builder Team – 5.5.3.1
Formidable Forms Pro: by Strategy11 – 5.5.2
WooCommerce Amazon Pay: by WooCommerce – 2.3.0
WooCommerce Payments: by Automattic – 4.9.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #175 - /shop/
Cart: #176 - /cart/
Checkout: #177 - /checkout/
My account: #178 - /my-account/
Terms and conditions: ? Page visibility should be public

### Theme ###

Name: Hello Elementor
Version: 2.6.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-11-05 01:11:18 -07:00
Options: ?
Notes: 55
Onboarding: completed

### Action Scheduler ###

Complete: 1,863
Oldest: 2022-10-19 21:37:15 -0700
Newest: 2022-11-04 14:51:04 -0700

Failed: 1
Oldest: 2022-10-21 14:35:29 -0700
Newest: 2022-10-21 14:35:29 -0700

Pending: 4
Oldest: 2022-11-04 14:53:04 -0700
Newest: 2022-11-11 13:28:13 -0800

### Status report information ###

Generated at: 2022-11-04 14:52:33 -07:00

Hey @jkhamada!

Thank you for providing the SSR. Everything looks updated on your site. There could be a plugin conflict with WooCommerce. But, you mentioned that you already disabled your plugins and still faced the same problem.

I still suggest you to disable all plugins except WooCommerce, and WooCommerce Square. Then, switch your site’s theme to Storefront. Clear all caches (sometimes, hosting providers also provide cache service), disable Cloudflare proxy (if you’re using it), and then re-check the issue.

If the problem persists, create a ticket with WooCommerce support; based on the extensions used by you. you are eligible for premium support. We’ll handle it from there.

Best!

Hi,
Thank you for helping. Is storefront the WooCommerce plugin? woocommerce.com/storefront/. I don’t use a cache plugin. Is there a regular cache I need to clear? Digital Ocean does not use a cache. I don’t use a CDN or Cloudflare. Here is the Screenshot of my error

View post on imgur.com

I have changed the theme to the storefront. The error message is still there

Hey @jkhamada!

Is there a regular cache I need to clear?

If you don’t use cache, it is okay.

1. Can you give us some background about the error; did this should up after any updade? If yes, what exactly did you update?

2. If you see any plugin-related errors in your error logs, disable that plugin and then test to see if the issue persists.

Let us know how this goes.

I have changed the theme to the storefront. The error message is still there

As the problem persists after changing the theme to Storefront, I suggest you disconnect Jetpack once and re-connect it (if you are using Jetpack).

If this doesn’t help, please paste here the errors that you see in the error logs (you mentioned the errors in your first post).

We’ll check, and get back to you accordingly.

Best,

Hi, I have tried deactivating all plugins including jetpack Error persists. I finally got rid of the error by changing the screen option on elementor. Weird. Thank you!

You’re welcome @jkhamada glad you were able to sort it out. If you have any further questions please create a new ticket.