“There has been a critical error on your site.”

  • Resolved lola1979

    (@lola1979)


    4 years, 1 month ago

    When restoring a backup, my site stopped working and I no longer have

    access to it !!! And now what do I do? My site worked perfectly, I just

    wanted to restore to remove a change, I had never had this problem, I don’t

    want to lose my site!
    I am using the free version

    Message say “There has been a critical error on your site.”

    and the debug mode does not work because my site was ruined in a backup !! Help!

    • This topic was modified 4 years, 1 month ago by lola1979.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Hello dear @lola1979 ,

    Thanks for getting in touch with us.

    Could you please, send us the restore log file, so we can analyze the issue?

    You can download the mentioned log file by this article link:
    https://backup-guard.com/products/backup-wordpress/doc/download-restore-log

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    In case you still don’t have an access to your dashboard, you can download it using FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

    Thread Starter lola1979

    (@lola1979)

    Hello, I recovered access to my site because the error was from a plugin and it arose during the restoration of a failed backup, but none of the backups that I had in backupguard worked, so I deleted them all, That′s a pity! I cannot retrieve the log. I always saw that every few days some backup said “warning” but I ignored it and used others, the next time I see this notice I will download the log as you tell me and I will contact you again, for now my site is fine. Thank you very much for your kind answer!

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @lola1979 ,

    Thank you for the information.

    We are glad the site is up and running again.

    Should you need more help don’t hesitate to contact us.

    Take care. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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