There is an error in the scrolling process.

Hi,

Thank you for reaching out to us.

We’re always here to help. The URL you shared is our theme’s demo URL, and it’s working fine on our end.

If possible, please share your website URL so we can take a closer look and assist you better.

Regards,
Support Team

Hi

Any update on this ?

I have the same problem on my site when viewing from a mobile browser “Adblock browser”

site gsett.ru

video of problem: https://jmp.sh/s/QknJgfnb0orCDEz0GnU0

Hi,@katarsyz

We have tested your website on both iPhone and Android devices, and everything appears to be working fine. The scrolling functionality is operating smoothly on both platforms.

Please find the videos below for reference:

• iPhone: Video link
• Android: Video link

Could you please provide more details about the issue you’re experiencing and let us know on which specific device you are encountering it?

Thank you for your patience.

Best regards,
Newsblogger Support Team

• This reply was modified 1 week ago by Akhilesh.

The problem occurs when I enable the ad blocker in “Adblock Browser”. If I turn off the adblocker, the site works fine. I have no problems with other sites in this browser. Mi9t phone

Hi. Sorry for the late response.

had to roll back 2 versions and the problem still persists. I have the same problem even when I run it from an incognito tab without any ad blocker. I will give an example from @katarsyz’s website.

Video Video Link

@atul-rahman can you help?

Hi @katarsyz,

We are currently investigating the cause of the issue and will provide an update here as soon as possible.

Thank you for your patience.

Best regards,
Newsblogger Support Team

• This reply was modified 4 days, 2 hours ago by Akhilesh.

@atul-rahman Hello! Sorry to bother you. But is there any news about this problem? I can’t promote my site while I have this bug ??

Hi @katarsyz,

We wanted to inform you that our team is currently on the weekend break (Saturday and Sunday). We will address the issue starting Monday and keep you updated.

Thank you for your patience.

Best regards,
Newscrunch Support Team

@atul-rahman oh, excuse me. Thank you for the answer!

@atul-rahman maybe this will help you: this bug appears for me even in Chrome if I use the Adblock Plus

Hi@katarsyz

We apologize for the inconvenience you’re experiencing. Rest assured, we will address this issue in the next update.

In the meantime, you can resolve the issue by following the instructions below:

1. Custom.js file
   Navigate to the?newscrunch?theme folder:
   newscrunch >> assets >> js
   Find the?custom.js?file and replace the code inside it with the code provided in this [link].
2. Style.css file
   Navigate to the?newscrunch parent ?theme folder:
   newscrunch >> style.css
   Open the?style.css?file and replace the code with the code mentioned in this [link].

Note: Do not make any changes in the newsblogger style.css file.

If you need any clarification or run into any issues, feel free to reach out.

Thanks for you patience and cooperation.

Best regards,
NewsCrunch Support Team

@atul-rahman Hi! thanks a lot for your help! i followed your solution from this thread: https://www.ads-software.com/support/topic/slow-site-36/

and I just deleted two lines. and everything seems to be working fine now. I wouldn’t want to replace the code in the css file, because I’ve already made changes there before