• Resolved CelieHair

    (@a3360765)


    There has been no data for four consecutive days.

    How can I restore it?

    Hope to get help.

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi @a3360765

    There has been no data for four consecutive days. How can I restore it?

    From what I understand, you’re experiencing an issue with your WooCommerce Analytics, where you’ve noticed a lack of data for the past four days.

    Let’s start by making sure that the system pulls data based on the date the order was created. Here’s how to do that:

    1. Head over to your WooCommerce dashboard, and then go to Analytics → Settings.
    2. Scroll down until you find the ‘Date type‘ option.
    3. From the dropdown menu, choose ‘Date Created‘.

    Next, let’s clear any lingering data that could be causing a glitch:

    1. Go to WooCommerce > Status > Tools.
    2. Look for the option labeled ‘Clear analytics cache.’
    3. Click on ‘Clear all.’

    Once you’ve cleared the analytics cache, it’s time to synchronize your old orders with the system:

    1. Still, in the Tools section, find and click on ‘Reimporting Historical Data.’

    Image Link: https://snipboard.io/wBV2vR.jpg

    If none of these steps work, could you please share your site’s System Status with us? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

    Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

    Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

    Thread Starter CelieHair

    (@a3360765)

    Hi @bisratlearn

    I didn’t find the ‘Date type’ setting item in Analytics → Settings. I went directly to ‘Clear analytics cache.’, but there is still no data.

    Below are some log reports, hope they can help

    ` WordPress Environment
    
    WordPress address (URL): https://www.mscocohair.com<br>Site address (URL): https://www.mscocohair.com<br>WC Version: 6.8.0<br>REST API Version: ? 6.8.0<br>WC Blocks Version: ? 8.0.0<br>Action Scheduler Version: ? 3.6.0<br>Log Directory Writable: ?<br>WP Version: 6.3.2<br>WP Multisite: –<br>WP Memory Limit: 256MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment
    
    Server Info: Apache<br>PHP Version: 7.4.18<br>PHP Post Max Size: 50 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f
    
    SUHOSIN Installed: –<br>MySQL Version: 8.0.28<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database
    
    WC Database Version: 6.8.0<br>WC Database Prefix: wp_<br>Total Database Size: 2314.51MB<br>Database Data Size: 1660.77MB<br>Database Index Size: 653.74MB<br>wp_woocommerce_sessions: Data: 14.02MB + Index: 1.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 8.52MB + Index: 3.52MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 343.78MB + Index: 42.02MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine 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    YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.23.0 Inactive Plugins (3)
    
    Angell EYE Updater: by Angell EYE – 2.0.18<br>EWWW Image Optimizer: by Exactly WWW – 7.2.0<br>Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.4 Dropin Plugins (1)
    
    advanced-cache.php: advanced-cache.php Settings
    
    API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>yith_bundle (yith_bundle)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)
    
    Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: – WC Pages
    
    Shop base: #3502 - /shop/<br>Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.<br>Checkout: #10 - /checkout/<br>My account: #11 - /my-account/<br>Terms and conditions: ? Page not set Theme
    
    Name: Elessi Theme Child<br>Version: 1.0<br>Author URL: https://nasatheme.com<br>Child Theme: ?<br>Parent Theme Name: Elessi Theme<br>Parent Theme Version: 4.9.9.4<br>Parent Theme Author URL: https://nasatheme.com<br>WooCommerce Support: ? Templates
    
    Overrides: elessi-theme/woocommerce/archive-product.php<br>elessi-theme/woocommerce/cart/cart-shipping.php<br>elessi-theme/woocommerce/cart/cart.php<br>elessi-theme/woocommerce/cart/cross-sells.php<br>elessi-theme/woocommerce/cart/mini-cart.php<br>elessi-theme/woocommerce/checkout/form-checkout.php<br>elessi-theme/woocommerce/checkout/form-coupon.php<br>elessi-theme/woocommerce/checkout/review-order.php<br>elessi-theme/woocommerce/checkout/thankyou.php<br>elessi-theme/woocommerce/content-product.php<br>elessi-theme/woocommerce/content-single-product.php<br>elessi-theme/woocommerce/content-widget-price-filter.php<br>elessi-theme/woocommerce/content-widget-product.php<br>elessi-theme/woocommerce/global/breadcrumb.php<br>elessi-theme/woocommerce/global/form-login.php<br>elessi-theme/woocommerce/global/quantity-input.php<br>elessi-theme/woocommerce/loop/add-to-cart.php<br>elessi-theme/woocommerce/loop/loop-end.php<br>elessi-theme/woocommerce/loop/loop-start.php<br>elessi-theme/woocommerce/loop/no-products-found.php<br>elessi-theme/woocommerce/loop/orderby.php<br>elessi-theme/woocommerce/loop/pagination.php<br>elessi-theme/woocommerce/loop/result-count.php<br>elessi-theme/woocommerce/loop/sale-flash.php<br>elessi-theme/woocommerce/myaccount/form-login.php<br>elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php<br>elessi-theme/woocommerce/single-product/meta.php<br>elessi-theme/woocommerce/single-product/product-image.php<br>elessi-theme/woocommerce/single-product/product-thumbnails.php<br>elessi-theme/woocommerce/single-product/related.php<br>elessi-theme/woocommerce/single-product/sale-flash.php<br>elessi-theme/woocommerce/single-product/tabs/additional-information.php<br>elessi-theme/woocommerce/single-product/tabs/tabs.php<br>elessi-theme/woocommerce/single-product/up-sells.php<br>elessi-theme/woocommerce/single-product-reviews.php<br>elessi-theme/woocommerce/single-product.php Klarna Payments Request Log
    
    2023-10-22 11:59:48: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:58:43: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:58:30: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:58:23: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:58:19: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:57:52: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:57:50: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:57:46: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:57:41: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:57:37: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:57:34: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:43:11: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:42:36: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 11:42:33: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID:
    
    2023-10-22 01:34:01: KP Create Session<br>Response code: 401<br>Response message: {"headers":[],"body":"{\"error_code\": \"PERMISSION_DENIED\"<br>\"error_message\": \"Authentication failed or permission not granted\"}","response":{"code":401,"message":"Unauthorized"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}}<br>Correlation ID: Klarna Countries
    
    Production Countries: US<br>Test Countries: No countries selected Admin
    
    Enabled Features: activity-panels<br>analytics<br>coupons<br>customer-effort-score-tracks<br>experimental-products-task<br>experimental-import-products-task<br>experimental-fashion-sample-products<br>experimental-product-tour<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>wc-pay-promotion<br>wc-pay-welcome-page<br>wc-pay-subscriptions-page
    
    Disabled Features: minified-js<br>settings
    
    Daily Cron: ? Not scheduled<br>Options: ?<br>Notes: 96<br>Onboarding: completed Action Scheduler
    
    Complete: 10,682<br>Oldest: 2023-09-16 12:02:56 +0000<br>Newest: 2023-10-17 11:21:12 +0000
    
    Pending: 111<br>Oldest: 2023-10-17 11:36:12 +0000<br>Newest: 2023-10-24 03:43:46 +0000
    
    Failed: 3,816<br>Oldest: 2021-05-13 03:48:53 +0000<br>Newest: 2023-10-17 06:04:12 +0000
    
    Canceled: 1,710<br>Oldest: 2023-10-12 03:45:24 +0000<br>Newest: -0001-11-30 00:00:00 +0000 Status report information
    
    Generated at: 2023-10-23 08:31:26 +08:00<br>`

    Hi @a3360765,

    I didn’t find the ‘Date type’ setting item in Analytics → Settings. I went directly to ‘Clear analytics cache.’, but there is still no data. Below are some log reports, hope they can help

    Thank you for providing the detailed logs and status report. I appreciate your patience and cooperation in this matter.

    Looking at the logs, we’re seeing a couple of potential issues that might be causing your WooCommerce Analytics to come up empty.

    First off, your WooCommerce version seems to be 6.8.1, while the latest version available is 8.2.1. This outdated version might be the reason why some features, including Analytics, aren’t working as they should. Updating your WooCommerce to the latest version is something I’d highly recommend.

    ?? A quick heads-up: Before you make any changes, we strongly recommend that you create a backup of your full site and database. This is a crucial step to ensure that in case anything goes wrong, you can easily restore your site to its previous, functioning state.

    Next, I noticed a series of failed sessions with Klarna Payments. The error message reads “Authentication failed or permission not granted”. This could be impacting your analytics data. Double-check your Klarna settings to make sure they’re correctly configured. Need a hand with that? Here’s a handy guide on ?? Klarna Payments.

    Lastly, your status report shows that your Cart page is missing the [woocommerce_cart] shortcode or the woocommerce/cart block. This is a vital part of WooCommerce’s functionality. Please make sure this shortcode is included on your Cart page.

    Please let us know how you get on with these steps or if you need further assistance. We’re here to help!

    Thread Starter CelieHair

    (@a3360765)

    Hi @bisratlearn

    I have upgraded woocommerce to the latest version today, I will check again to see if there is new data.

    The [woocommerce_cart] field for the shopping cart has also been added back in, any additional help is greatly appreciated.

    Thanks

    Hi @a3360765,

    I have upgraded woocommerce to the latest version today, I will check again to see if there is new data. The [woocommerce_cart] field for the shopping cart has also been added back in, any additional help is greatly appreciated.

    You’ve done a fantastic job updating your WooCommerce to the latest version and reinserting the [woocommerce_cart] field on your shopping cart page! These actions should start to resolve some of the problems you’ve been facing.

    Now, let’s wait a bit and see if your analytics data begins to fill in. While we’re waiting, would you mind revisiting your Klarna settings, as I suggested in my previous message? The error logs indicated some authentication issues with Klarna Payments, which could be affecting your analytics data. If you’re unsure about anything, feel free to ask for help.

    After making these changes, remember to clear your analytics cache once more. This will ensure the system can start anew.

    Keep us in the loop about how things are going. If the problem doesn’t go away, we’ll keep digging until we find a solution.

    Thanks for your patience and cooperation. We’re committed to helping you sort this out!

    Thread Starter CelieHair

    (@a3360765)

    Hi @bisratlearn

    The issue of klarna can be put aside for the time being, because I have not been notified that there is any problem with klarna’s data.

    After I updated woocommerce in the morning, I also re-‘Clear analytics cache.’, but so far, I still don’t have any data in Analytics.

    Thanks

    Hi @a3360765,

    The issue of klarna can be put aside for the time being, because I have not been notified that there is any problem with klarna’s data. After I updated woocommerce in the morning, I also re-‘Clear analytics cache.’, but so far, I still don’t have any data in Analytics.

    I see that you’ve updated WooCommerce and cleared the analytics cache, but you’re still not seeing any data in your Analytics. Thanks for your patience while we sort this out.

    Let’s take a few more steps to troubleshoot this:

    1. First, make sure the system is set to pull data from the date the order was created. To do this, navigate to your WooCommerce dashboard and then to Analytics → Settings. Keep scrolling until you see the ‘Date type‘ option. Select ‘Date Created‘ from the dropdown menu.
    2. Next, let’s clear out any remaining data that might be causing a problem. You can do this by heading to WooCommerce > Status > Tools. Look for ‘Clear analytics cache’ and click on ‘Clear all.’
    3. After you’ve cleared the analytics cache, let’s sync your old orders with the system. Go back to the Tools section, find Reimporting Historical Data, and click on it.

    Give these steps a shot and keep us posted on how things go. If the issue persists, we’ll dig deeper. We appreciate your patience and cooperation!

    Thread Starter CelieHair

    (@a3360765)

    Hi @bisratlearn

    I followed these steps yesterday, but there is still no data.

    Thanks

    Hi @a3360765

    I am sorry to hear that the analytics data is still not showing on your site after following @bisratlearn suggestions above.

    Checking on the screenshot you provided, can you please confirm if importing historical data became successful afterwards?

    Otherwise, it looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot as the previous one is hard to read on horizontal format.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Thread Starter CelieHair

    (@a3360765)

    Hi @xue28

    ` WordPress Environment</p> <p class=””>WordPress address (URL): https://www.mscocohair.com<br>Site address (URL): https://www.mscocohair.com<br>WC Version: 8.2.1<br>REST API Version: ? 8.2.1<br>WC Blocks Version: ? 11.1.2<br>Action Scheduler Version: ? 3.6.3<br>Log Directory Writable: ?<br>WP Version: 6.3.2<br>WP Multisite: –<br>WP Memory Limit: 256 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: – Server Environment</p> <p class=””>Server Info: Apache<br>PHP Version: 7.4.18<br>PHP Post Max Size: 50 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.68.0<br>OpenSSL/1.1.1f</p> <p class=””>SUHOSIN Installed: –<br>MySQL Version: 8.0.33<br>Max Upload Size: 50 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpstg0_woocommerce_sessions: Data: 2.52MB + Index: 0.05MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpstg0_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpstg0_wotv_woo_track_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wpmailsmtp_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wpvivid_scan_result: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wpvivid_unused_uploads_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wt_iew_action_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpstg0_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts</p> <p class=””>_pods_field: 1<br>_pods_pod: 1<br>acf-field: 1<br>acf-field-group: 1<br>al_product: 1<br>attachment: 22528<br>aw_workflow: 2<br>bnfw_notification: 1<br>cctor_coupon: 1<br>custom_css: 1<br>elementor_library: 1<br>flamingo_contact: 21732<br>flamingo_inbound: 7190<br>footer: 5<br>groovy_menu_preset: 1<br>lws-wre-event: 4<br>lws-wre-pool: 1<br>mailpoet_page: 1<br>nasa_block: 16<br>nasa_pin_pb: 13<br>nav_menu_item: 149<br>oembed_cache: 4<br>omapi: 2<br>page: 41<br>portfolio: 11<br>post: 365<br>postman_sent_mail: 27<br>product: 427<br>product_variation: 11996<br>revision: 1765<br>shop_coupon: 163<br>shop_order: 33419<br>shop_order_refund: 807<br>wp_global_styles: 1<br>wpcd_coupons: 2<br>wpcf7_contact_form: 12<br>wpforms: 1<br>wpmm_theme: 3<br>yay-currency-manage: 3<br>yith_wcan_preset: 2<br>ywar_reviews: 6697 Security</p> <p class=””>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (36)</p> <p class=””>Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.2<br>Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 3.5.3.1<br>Afterpay Gateway for WooCommerce: by Afterpay – 3.4.2<br>AIOSEO – Redirects: by All in One SEO Team – 1.2.11<br>Load More Anything: by Akhtarujjaman Shuvo – 2.4.7<br>All in One SEO Pro: by All in One SEO Team – 4.3.8<br>Advanced Shipment Tracking Pro: by zorem – 3.1<br>Contact Form 7: by Takayuki Miyoshi – 5.6.2<br>DCO Comment Attachment: by Denis Yanchevskiy – 2.3.1<br>Facebook for WooCommerce: by Facebook – 2.6.1<br>Flamingo: by Takayuki Miyoshi – 2.2.1<br>Insert Headers and Footers: by WPBeginner – 1.6.0<br>WPBakery Page Builder: by Michael M – WPBakery.com – 6.9.0<br>Klarna Order Management for WooCommerce: by klarna<br>krokedil – 1.6.8</p> <p class=””>Klarna Payments for WooCommerce: by krokedil<br>klarna<br>automattic – 2.8.1</p> <p class=””>WooCommerce Loyalty Points and Rewards: by Flycart – 1.2.17<br>LuckyWP Term Description Rich Text: by LuckyWP – 1.0.1<br>Nasa Core: by NasaTheme – 4.9.9.4<br>OptinMonster: by OptinMonster Popup Builder Team – 2.13.0<br>PayPal for WooCommerce: by Angell EYE – 3.0.38<br>Pixel Manager for WooCommerce (Premium): by SweetCode – 1.31.1<br>Sezzle WooCommerce Payment: by Sezzle – 4.0.3<br>WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13<br>CURCY – WooCommerce Multi Currency Premium: by VillaTheme – 2.2.5<br>WooCommerce Riskified: by Wenprise – 1.0.0<br>WooCommerce Shipping & Tax: by WooCommerce – 1.25.14 (update to version 2.4.0 is available)<br>WooCommerce: by Automattic – 8.2.1<br>Woosa – Adyen for WooCommerce: by Woosa – 1.4.2<br>Wordfence Security: by Wordfence – 7.6.0<br>WP Featherlight: by Cipher – 1.3.4<br>WP File Manager: by mndpsingh287 – 7.1.6<br>WP Mail SMTP: by WPForms – 3.6.1<br>WP Super Cache: by Automattic – 1.7.4<br>WP ULike: by TechnoWich – 4.6.2<br>Custom Product Tabs for WooCommerce: by YIKES<br>Inc. – 1.7.9</p> <p class=””>YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.23.0 Inactive Plugins (4)</p> <p class=””>Angell EYE Updater: by Angell EYE – 2.0.18<br>EWWW Image Optimizer: by Exactly WWW – 7.2.0<br>Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.4.4<br>Really Simple Featured Video: by Small Town Dev<br>Co. – 0.7.2 Dropin Plugins (1)</p> <p class=””>advanced-cache.php: advanced-cache.php Settings</p> <p class=””>API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left_space<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>yith_bundle (yith_bundle)</p> <p class=””>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)</p> <p class=””>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages</p> <p class=””>Shop base: #3502 – /shop/<br>Cart: #262 – /shopping-cart/<br>Checkout: #10 – /checkout/<br>My account: #11 – /my-account/<br>Terms and conditions: ? Page not set Theme</p> <p class=””>Name: Elessi Theme Child<br>Version: 1.0<br>Author URL: https://nasatheme.com<br>Child Theme: ?<br>Parent Theme Name: Elessi Theme<br>Parent Theme Version: 4.9.9.4<br>Parent Theme Author URL: https://nasatheme.com<br>WooCommerce Support: ? Templates</p> <p class=””>Overrides: elessi-theme/woocommerce/archive-product.php<br>elessi-theme/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0<br>elessi-theme/woocommerce/cart/cart.php version 4.4.0 is out of date. The core version is 7.9.0<br>elessi-theme/woocommerce/cart/cross-sells.php<br>elessi-theme/woocommerce/cart/mini-cart.php version 5.2.0 is out of date. The core version is 7.9.0<br>elessi-theme/woocommerce/checkout/form-checkout.php<br>elessi-theme/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1<br>elessi-theme/woocommerce/checkout/review-order.php<br>elessi-theme/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0<br>elessi-theme/woocommerce/content-product.php<br>elessi-theme/woocommerce/content-single-product.php<br>elessi-theme/woocommerce/content-widget-price-filter.php version 3.7.1 is out of date. The core version is 7.0.1<br>elessi-theme/woocommerce/content-widget-product.php<br>elessi-theme/woocommerce/global/breadcrumb.php<br>elessi-theme/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1<br>elessi-theme/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0<br>elessi-theme/woocommerce/loop/add-to-cart.php<br>elessi-theme/woocommerce/loop/loop-end.php<br>elessi-theme/woocommerce/loop/loop-start.php<br>elessi-theme/woocommerce/loop/no-products-found.php version 2.0.0 is out of date. The core version is 7.8.0<br>elessi-theme/woocommerce/loop/orderby.php<br>elessi-theme/woocommerce/loop/pagination.php<br>elessi-theme/woocommerce/loop/result-count.php<br>elessi-theme/woocommerce/loop/sale-flash.php<br>elessi-theme/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1<br>elessi-theme/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.4.0 is out of date. The core version is 7.0.1<br>elessi-theme/woocommerce/single-product/meta.php<br>elessi-theme/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0<br>elessi-theme/woocommerce/single-product/product-thumbnails.php<br>elessi-theme/woocommerce/single-product/related.php<br>elessi-theme/woocommerce/single-product/sale-flash.php<br>elessi-theme/woocommerce/single-product/tabs/additional-information.php<br>elessi-theme/woocommerce/single-product/tabs/tabs.php<br>elessi-theme/woocommerce/single-product/up-sells.php<br>elessi-theme/woocommerce/single-product-reviews.php<br>elessi-theme/woocommerce/single-product.php</p> <p class=””>Outdated Templates: ?</p> <pre class=”wp-block-code”><code> Learn how to update</code></pre> <p class=””>Klarna Payments Request Log</p> <p class=””>2023-11-01 00:17:19: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-11-01 00:17:16: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-31 02:00:59: KP Update Session<br>Response code: 404<br>Response message: {“headers”:[],”body”:”{\n \”correlation_id\” : \”e589eab4-20ca-417d-94bc-3f032ba4fe02\”,\n \”error_code\” : \”NOT_FOUND\”,\n \”error_messages\” : [ \”Invalid session id\” ]\n}”,”response”:{“code”:404,”message”:”Not Found”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:43:24: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:42:52: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:42:49: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:42:34: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:41:09: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:41:06: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:41:02: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:39:35: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 23:39:31: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 21:42:42: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 21:42:37: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID:</p> <p class=””>2023-10-30 21:40:53: KP Create Session<br>Response code: 401<br>Response message: {“headers”:[],”body”:”{\”error_code\”: \”PERMISSION_DENIED\”<br>\”error_message\”: \”Authentication failed or permission not granted\”}”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}}<br>Correlation ID: Klarna Countries</p> <p class=””>Production Countries: US<br>Test Countries: No countries selected Admin</p> <p class=””>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page</p> <p class=””>Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field</p> <p class=””>Daily Cron: ? Next scheduled: 2023-10-24 00:36:12 +08:00<br>Options: ?<br>Notes: 94<br>Onboarding: completed Action Scheduler</p> <p class=””>Complete: 10,702<br>Oldest: 2023-09-16 12:02:56 +0000<br>Newest: 2023-10-30 00:57:15 +0000</p> <p class=””>Pending: 447<br>Oldest: 2023-10-17 11:36:12 +0000<br>Newest: 2023-11-01 00:23:39 +0000</p> <p class=””>Failed: 3,816<br>Oldest: 2021-05-13 03:48:53 +0000<br>Newest: 2023-10-17 06:04:12 +0000</p> <p class=””>Canceled: 3,520<br>Oldest: 2023-10-12 03:45:24 +0000<br>Newest: -0001-11-30 00:00:00 +0000 Status report information</p> <p class=””>Generated at: 2023-11-01 08:31:21 +08:00<br>`

    Hello

    these are some system reports. Because we are an online website, I don’t know how to turn off all the plug-ins to test, so this is the only way.

    Thanks

    Thread Starter CelieHair

    (@a3360765)

    Hi @xue28

    This automatic import event will always run here, and the number of imported orders has always been 3332, without any change.

    Saif

    (@babylon1999)

    Hello @a3360765,

    Thank you for sharing the report

    I noticed your WooCommerce database hasn’t been updated for months. Kindly navigate to WooCommerce → Status → Tools and select “Update database”.

    But before you do, please ask your hosting provider to increase your server’s PHP Time Limit to 1000-1200, as 300 seconds might not be enough, this can also explain why the analytics import is stuck.

    Just to clarify, the PHP Time Limit is the maximum amount of time that PHP scripts are allowed to run. If any script runs longer than the set time, PHP will stop it and flag an error. You can adjust this by tweaking the max_execution_time in your PHP configuration file.

    It might be a good idea to create a backup of your site as well before making any changes, it’s comforting to know that if anything goes wrong, you can still recover everything. :?)

    Most hosting providers offer a backup solution with the plan, but you can also use something like Jetpack.

    Let us know how it goes!

Viewing 12 replies - 1 through 12 (of 12 total)
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