There is no Facebook Page you can manage with your account!

Hi @beatfear89 !

Please try denying the permission than giving it agian in Facebook:

https://www.trustindex.io/frequently-asked-questions/#how-can-i-deny-access-for-trustindex-on-facebook

If it doesn’t help please send us the troubleshooting text!

Feel free to write us, if you need any assistance,
Trustindex

Hi,

Thanks for the response. I tried revoking the access, but I’m still having the issue.

Here is my troubleshooting text:
https://pastebin.com/53ErWYjT

PW: SyTtWCbBSS

Thanks!

I’m also getting the same error.

I had the plugin working, then when I tried to setup an account it seemed to break it.
Have remove access for the plugin in Business Manager, have turned them off using view and edit, have deleted the plugin, still nothing.

https://pastebin.com/cc4L9vT8
p/w: 5SWBnqQLG8

Hi @beatfear89 ,@breemcc !

We’ll check this and come back to you soon with a solution!

Feel free to write us, if you need any assistance,
Trustindex

Hi @beatfear89 , @breemcc !

Could you try reinstalling the plugin?

It should work now!

Feel free to write us, if you need any assistance,
Trustindex

nope. didn’t make any difference.
I deactivated it, then deleted, then reinstalled. didn’t work.

I deactivated it, then deleted, then downloaded the plugin, uploaded & reinstalled. didn’t work.

I think I originally got the issue after going to your website and setting up an account. After that it didn’t work

Hi @breemcc !

Did you connect the plugin with a free admin account?

If so, please disconnect.

Feel free to write us, if you need any assistance,
Trustindex

i had connected the free admin account, and when that caused the issue I disconnected.

I’ve installed W3 Total Cache to clear caches, but that didn’t work either.

Can you give any actual technical support?

Hi,

I have tried the following:
1) Deleting the app on my FB account.
2) Revoking access to my FB page and reassigning again.
3) Clearing the cache.
4) Deleting the plugin on WordPress and reinstalling again.
5) Trying to connect using another FB account with full admin rights to my FB page.

However I’m still unable to connect my page.

I have also “exclude Trustindex’s JS file: https://cdn.trustindex.io/loader.js” from my cache plugin.

I’m using WP Fastest Cache.

Kindly advise and thank you for your patience.

Hi @beatfear89 , @breemcc !

We’ll let you know when this is solved!

Thanks for your patience!

Feel free to write us, if you need any assistance,
Trustindex

Same problem, waiting for you to fix it. Thanks

Hi @tonyddragon !

We’ll let you know when it’s ready!

Feel free to write us, if you need any assistance,
Trustindex

Hi @beatfear89 , @tonyddragon , @breemcc !

We fixed the issue!

Could you check again?

Feel free to write us, if you need any assistance,
Trustindex

Thanks! It works with my FB account with partial rights!
You guys are awesome! 10/10 ??

Sorry, still not working for me.
The plugin’s loading the page into the popup now, and I can choose it, but it just sits and spins and doesn’t complete the connection.

I have no popup blockers.