There was a problem purchasing your shipping label Error message

Hi @fzoid

Thank you for reaching out!

Can you please let us know if this is happening for a particular order or for all the orders?

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Looking forward to your response.

### WordPress Environment ###

WordPress address (URL): https://www.compactdiscount.com
Site address (URL): https://www.compactdiscount.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.2
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: d10_
Total Database Size: 1129.90MB
Database Data Size: 1019.61MB
Database Index Size: 110.29MB
d10_woocommerce_sessions: Data: 765.95MB + Index: 27.18MB + Engine MyISAM
d10_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_order_items: Data: 1.90MB + Index: 0.74MB + Engine MyISAM
d10_woocommerce_order_itemmeta: Data: 11.61MB + Index: 7.86MB + Engine MyISAM
d10_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_actionscheduler_actions: Data: 3.42MB + Index: 1.40MB + Engine MyISAM
d10_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_actionscheduler_logs: Data: 6.38MB + Index: 1.48MB + Engine MyISAM
d10_apct_testimonial_detail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_atum_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_atum_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_atum_product_data: Data: 0.65MB + Index: 0.61MB + Engine MyISAM
d10_cartflows_ca_cart_abandonment: Data: 0.34MB + Index: 0.02MB + Engine InnoDB
d10_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
d10_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d10_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d10_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
d10_comments: Data: 2.77MB + Index: 0.67MB + Engine MyISAM
d10_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_ms_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_options: Data: 26.32MB + Index: 0.97MB + Engine MyISAM
d10_postmeta: Data: 146.70MB + Index: 47.41MB + Engine MyISAM
d10_posts: Data: 45.13MB + Index: 11.81MB + Engine MyISAM
d10_responsive_menu: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
d10_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_stock_log: Data: 0.11MB + Index: 0.06MB + Engine MyISAM
d10_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
d10_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_term_relationships: Data: 2.58MB + Index: 4.89MB + Engine MyISAM
d10_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
d10_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d10_usermeta: Data: 0.59MB + Index: 0.30MB + Engine MyISAM
d10_users: Data: 0.04MB + Index: 0.05MB + Engine MyISAM
d10_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wcpdf_invoice_number: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d10_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
d10_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
d10_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wc_customer_lookup: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
d10_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wc_order_product_lookup: Data: 1.92MB + Index: 1.59MB + Engine MyISAM
d10_wc_order_stats: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
d10_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
d10_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
d10_wc_product_meta_lookup: Data: 2.42MB + Index: 2.60MB + Engine MyISAM
d10_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
d10_wc_reserved_stock: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
d10_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wdp_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wdp_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wdp_rules: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_wfpklist_template_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_woocommerce_square_customers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
d10_woo_shippment_provider: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
d10_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
d10_wpforms_tasks_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
d10_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_yoast_seo_meta: Data: 0.21MB + Index: 0.21MB + Engine MyISAM
d10_zi2_conf: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_purchases_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_receipts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_receipts_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_sales: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_sales_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_shipments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
d10_zi2_shipments_lines: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

amn_om: 2
amn_wpforms-lite: 2
attachment: 38232
custom_css: 6
customize_changeset: 24
elementor_library: 2
groovy_menu_preset: 1
jetpack_migration: 2
jp_img_sitemap: 16
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
mc4wp-form: 1
nav_menu_item: 29
nw-item: 3
page: 17
post: 3
product: 36168
revision: 819
shop_coupon: 4
shop_order: 2100
shop_order_refund: 140
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.17.0
The SEO Framework: by The SEO Framework Team – 4.2.3
Code Snippets: by Code Snippets Pro – 2.14.3
Disable Comments: by WPDeveloper – 2.3.3
Jetpack: by Automattic – 10.7
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
SiteGround Optimizer: by SiteGround – 7.0.6
Storefront Top Bar: by Wooassist – 1.1.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.10

WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.19
Advanced Shipment Tracking for WooCommerce: by zorem – 3.3.1
Shipping Method Display Style for WooCommerce: by theDotstore – 3.7.5
Show Stock Status for WooCommerce: by Bright Plugins – 1.0.3
Direct Checkout for WooCommerce: by QuadLayers – 2.6.0
WooCommerce Extra Product Sorting Options: by SkyVerge – 2.9.0
WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Menu Cart: by WP Overnight – 2.10.4
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.23
WooCommerce: by Automattic – 6.3.1
WP Call Button: by Syed Balkhi – 1.3.0
WPForms Lite: by WPForms – 1.7.2.1

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: #6 - /cart
Checkout: #7 - /checkout
My account: #8 - /my-account
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront Child
Version: 2.4.5.1554047711
Author URL: https://woocommerce.com/
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 4.0.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storefront-child/woocommerce/emails/customer-invoice.php

### Action Scheduler ###

Complete: 10,050
Oldest: 2022-03-08 12:19:14 -0500
Newest: 2022-03-13 13:58:55 -0400

Failed: 1,988
Oldest: 2021-07-18 18:03:48 -0400
Newest: 2021-07-26 20:00:37 -0400

Pending: 14
Oldest: 2022-03-13 14:13:55 -0400
Newest: 2022-03-19 19:19:30 -0400

### Status report information ###

Generated at: 2022-03-13 13:59:11 -04:00

Hello @fzoid,

Thanks for sharing your site SSR. I am not seeing anything out of the ordinary there.

As a next step, please go to WooCommerce > System Status > WooCommerce Shipping & Tax and enable debug and logging. Now, try again to generate the log.

Finally, copy the log from WP Admin > WooCommerce > Status > Logs and share it with us here.

Thanks.

That did not work. Here is the Logs

2021-11-08T21:07:33+00:00 CRITICAL Uncaught WC_Data_Exception: Invalid billing email address in /home/customer/www/compactdiscount.com/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php:856
Stack trace:
#0 /home/customer/www/compactdiscount.com/public_html/wp-content/plugins/woocommerce/includes/class-wc-customer.php(1026): WC_Data->error('customer_invali...', 'Invalid billing...')
#1 /home/customer/www/compactdiscount.com/public_html/wp-content/plugins/fluid-checkout/inc/checkout-steps.php(2849): WC_Customer->set_billing_email('vd')
#2 /home/customer/www/compactdiscount.com/public_html/wp-includes/class-wp-hook.php(303): FluidCheckout_Steps->update_customer_persisted_data('billing_email=v...')
#3 /home/customer/www/compactdiscount.com/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('billing_email=v...', Array)
#4 /home/customer/www/compactdiscount.com/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#5 /home/customer/www/compactdiscount.com/public_html/wp-content/plugins in /home/customer/www/compactdiscount.com/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 856

Hi @fzoid,

Looking at the error log it seems like the issue is caused by an invalid billing email address. The plugin called Fluide Checkout seems to be related to this.

You mentioned earlier that you have tried removing plugins except for WooCommerce – Did you disable every plugin or have some of the plugins activated?

If it’s the latter, I recommend carrying out a full conflict check by following the steps mentioned below:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Let us know how it goes.

This could be a credit card issue. How do I change credit card info?

I figured out how to change the credit card and that what the problem was. Thank you for the help.

Hi @fzoid,

Glad to hear it – thanks for letting us know!

I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Thanks.