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### WordPress Environment ###

WordPress address (URL): https://adwaterandstir.com
Site address (URL): https://adwaterandstir.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.29 (Ubuntu)
PHP Version: 7.4.14
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1i

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.18.04.1
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: ad_
Total Database Size: 116.07MB
Database Data Size: 88.16MB
Database Index Size: 27.91MB
ad_woocommerce_sessions: Data: 0.38MB + Index: 0.02MB + Engine InnoDB
ad_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ad_woocommerce_order_items: Data: 0.39MB + Index: 0.16MB + Engine InnoDB
ad_woocommerce_order_itemmeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB
ad_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ad_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_actionscheduler_actions: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
ad_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_actionscheduler_logs: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
ad_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_aepc_logs: Data: 24.52MB + Index: 0.00MB + Engine InnoDB
ad_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_commentmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
ad_comments: Data: 2.52MB + Index: 1.97MB + Engine InnoDB
ad_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ad_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_options: Data: 7.25MB + Index: 1.25MB + Engine InnoDB
ad_postmeta: Data: 19.52MB + Index: 13.03MB + Engine InnoDB
ad_posts: Data: 6.48MB + Index: 0.72MB + Engine InnoDB
ad_QuoteRotator_Plus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_redirection_404: Data: 1.02MB + Index: 0.30MB + Engine InnoDB
ad_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ad_redirection_logs: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
ad_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_rg_form_view: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_rg_lead_detail: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ad_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_rg_lead_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_rg_lead_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_sfa_abandoned_carts: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
ad_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_term_relationships: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
ad_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_usermeta: Data: 1.52MB + Index: 3.03MB + Engine InnoDB
ad_users: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
ad_wcpdf_invoice_number: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
ad_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wc_customer_lookup: Data: 0.20MB + Index: 0.16MB + Engine InnoDB
ad_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ad_wc_order_product_lookup: Data: 0.33MB + Index: 0.39MB + Engine InnoDB
ad_wc_order_stats: Data: 0.27MB + Index: 0.25MB + Engine InnoDB
ad_wc_order_tax_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
ad_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
ad_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_wfBadLeechers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfBlocks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ad_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfConfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ad_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfFileMods: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
ad_wfHits: Data: 0.41MB + Index: 0.20MB + Engine InnoDB
ad_wfHoover: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
ad_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ad_wfKnownFileList: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ad_wfLeechers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_wfLockedOut: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfLogins: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
ad_wfNet404s: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ad_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfScanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ad_wfStatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
ad_wfThrottleLog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_wfVulnScanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ad_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ad_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 607
br_notice: 2
custom_css: 1
cwginstocknotifier: 423
easy-pricing-table: 1
envira: 1
forum: 1
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
nav_menu_item: 44
page: 36
post: 30
product: 21
product_variation: 11
reply: 11
revision: 349
shop_coupon: 17
shop_order: 2344
shop_order_refund: 29
topic: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (43) ###

Gravity Forms: by rocketgenius – 2.4.12
Akismet Anti-Spam: by Automattic – 4.1.9
Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by codewoogeek – 1.10.8
BackWPup: by Inpsyde GmbH – 3.8.0
Better Search Replace: by Delicious Brains – 1.3.4
Cart Notices for WooCommerce: by BeRocket – 3.5.4
CC & BCC for Woocommerce Order Emails: by Dario Curasì – 1.4.1
Classic Editor: by WordPress Contributors – 1.6
Cornerstone: by Themeco – 5.3.3
Easy Pricing Tables by Fatcat Apps: by Fatcat Apps – 2.4.6
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.6

Enable Media Replace: by ShortPixel – 3.5.0
Fix Another Update In Progress: by P. Roy – 1.0.1
Flexible Quote Rotator Plus: by Steve Lescure – 1.1.0
Jetpack by WordPress.com: by Automattic – 9.6.1
Newscodes: by Mihajlovic Nenad – 2.0.5
Noindex Attachment Pages: by Jose A Ruiz – 1.0
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.7.6
Print, PDF & Email by PrintFriendly: by Print
PDF
& Email by PrintFriendly – 4.1

Really Simple SSL: by Really Simple Plugins – 4.0.14
Redirection: by John Godley – 5.1.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Say What?: by Ademti Software – 2.0.1
Simple Custom Post Order: by Colorlib – 2.5.4
Simple YouTube Responsive: by Eirudo – 2.5
GDPR Cookie Consent Banner: by termly – 2.3.15
Woo Total Sales: by Sh Shanker – 3.1.4
Woocommerce Add-to-Cart Custom Redirect: by Ren Ventura – 1.2.9
WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.3.2
WooCommerce Expand Tabs: by SilkyPress – 1.19
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.12
WooCommerce FedEx Shipping: by WooCommerce – 3.4.33
WooCommerce UPS Shipping: by WooCommerce – 3.2.31
WooCommerce USPS Shipping: by WooCommerce – 4.4.50
WooCommerce TM Extra Product Options: by themeComplete – 5.0.12.12
WooCommerce TM Extra Product Options Weight addon: by themecomplete – 1.0.4
WooCommerce: by Automattic – 5.2.2
WordPress Importer: by wordpressdotorg – 0.7
WordPress Notification Bar: by SeedProd – 1.3.10
WP Add Custom CSS: by Daniele De Santis – 1.1.6

### Inactive Plugins (8) ###

Ecommerce Order Tracking and Shipment Notifications - AfterShip: by AfterShip – 1.11.3
Envira Gallery: by Envira Gallery Team – 1.9.3
Facebook for WooCommerce: by Facebook – 2.4.0
Facebook for WordPress: by Facebook – 3.0.5
Product page shipping calculator for WooCommerce: by PI Websolution – 1.2.12
WooCommerce Admin: by WooCommerce – 2.2.1
WooCommerce Amazon Pay: by WooCommerce – 1.13.1
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.8

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: X – Child Theme
Version: 1.0.0
Author URL: https://theme.co/
Child Theme: ?
Parent Theme Name: X
Parent Theme Version: 8.3.3
Parent Theme Author URL: https://theme.co
WooCommerce Support: ?

### Templates ###

Overrides: x-child/woocommerce/emails/customer-processing-order.php
x/woocommerce/single-product/tabs/tabs.php
x/woocommerce/single-product-reviews.php

### WooCommerce Customer/Order/Coupon Export ###

Automated exports: 2
Custom formats: 3
Next export: Not scheduled

### Action Scheduler ###

Complete: 402
Oldest: 2021-03-23 09:22:16 -0500
Newest: 2021-04-23 07:28:41 -0500

Failed: 9
Oldest: 2020-04-04 08:11:53 -0500
Newest: 2020-06-23 09:06:20 -0500

Pending: 2
Oldest: 2021-04-23 14:41:27 -0500
Newest: 2021-04-23 14:41:27 -0500

### Status report information ###

Generated at: 2021-04-23 08:21:19 -05:00

Hi there,

Thanks for the report, that was very useful.
I forwarded your question to the payments team, who was very prompt in finding a solution.

Can you please try again and let me know?

Thank you!

Francesco

It is working now. Thank you.

Chris

Thanks Chris, glad to hear that!

Stay healthy and stay safe!

Francesco

I am having this same issue. Is there a way to resolve on my own or do I need assistance from the plug-in creator?

Hi @jesfarris,

I couldn’t find an account tied to your username on wordpress.com/woocommerce.com. Please open a new ticket at https://woocommerce.com/support and we’ll check what’s going on. In the meantime, I’ll close this topic for now.