• Resolved Dimitri Grassi

    (@wordpresschef)


    Hi

    when I click on “Finish setup” I got this error:

    There was a problem redirecting you to the account connection page. Please try again.

    https://capture.dropbox.com/NNy718YxfiG3GzFs?src=ss

    I have to say that I’ve previously started the process of the account creation trough stripe but due to internet connection issue I didn’t complete it.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ryan Ray, a11n

    (@ryanr14)

    Hi @wordpresschef,

    I have to say that I’ve previously started the process of the account creation trough stripe but due to internet connection issue I didn’t complete it.

    Thanks for contacting us about this issue. I think we’ll need to dig into this further and see what may have happened with the initial attempt to create a WooCommerce Payments account.

    Would you mind contacting us at the link below and let us know the email address(es) that may have been used during that initial attempt. We’ll then dig into this more and figure out how to get WooCommerce Payments connected and up and running.

    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

    Thanks!

    I’m having the same issue but I get an error every time I try to submit a ticket using the form link you provided.

    Hi @teepp12, we’re happy to help.

    To help us better assist you, please create a new thread, describe your issue, and share a screenshot of the error you’re seeing with us.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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