There was a problem submitting your feed to Amazon.

Hi @baurecom

Happy to assist you today.

The only time I have seen this kind of error was due to three possible reasons:

1.) You are trying to list to a marketplace that we currently don’t support.

WP-Lister for Amazon supports the following marketplaces:

amazon.com
amazon.co.uk
amazon.com.au
amazon.ca
amazon.de
amazon.it
amazon.es
amazon.fr

2.) There is a problem server related such as a security measure that is blocking your site from communicating with Amazon’s API. If you suspect this could be the issue, you would need to speak to your host about this.

Can you enable logging on the developer settings page of WP-Lister, then try to manually submit the feed on the feeds page of WP-Lister?

Then browse to the logs page of WP-Lister and view the log, then send us that log.

3.) Amazon is rejecting or denying your feed submission due to an account issue.

You could also try to manually update the feed by selecting them and then selecting “Update feed status from Amazon” in the bulk action drop down menu of the “feeds” page in WP-Lister. When you do that, do you see any error at the top of the page? If yes, please provide me with the error.

If you are receiving an error, is it about being rejected?

If yes:

There have been many other users that have received this error from amazon rejecting the feed like this and every time it required Amazon to fix it. When this happens, it appears it is caused by some setting in your account that Amazon controls. Now this is assuming you are listing to a marketplace that your account is approved to list in and your Amazon account is properly setup in WP-Lister. If that is the case, I would recommend you contact Amazon support and provide them with the feed URL and log URL. They may then ask you for answers to a series of questions. If they do, and you need our help to answer those questions, then I will need your dashboard URL and admin login credentials in order to help you answer their questions.

You should enable logging in the “developer” settings page. Then try to submit the feed again to create a log. Then open the log on the logs page and click “open in new tab” to view the log on it’s own page with it’s own URL. Somewhere in the response section of the log you will most likely see:

“SenderInvalidMarketplaceFeed rejected …”

If that is what you see then you will need to contact Amazon and tell them that anytime you try to upload product to Amazon you receive a “SubmitFeed request failed with error: Feed rejected”

You should also send them a link to the log so they can examine the feed and the log.

Or is it about being denied?

If yes:

Other users that received a message about actions being denied, was caused by re-authenticating their account but they used the wrong developer ID.

I suspect the problem may be with the authentication token somehow. Are you sure that both MWS Auth Token and Seller ID are 100% correct? You can view your token on https://sellercentral.amazon.de/apps/manage – but in case you have more than one token there, you need to make sure it’s the right one, for our developer ID which is 1464-3546-1406 for EU markets – 4566-1167-5522 for US and 1498-4611-2787 for AU.

If you can’t find that Developer ID on that page, then you didn’t authorize our developer ID and you took another MWS Token instead.

But if your Seller ID is correct, and the right MWS Token shows up next to the right Developer ID on https://sellercentral.amazon.de/apps/manage, then I’m afraid you’d have to contact Amazon Seller Support and ask them why your token isn’t being accepted by their API. So far we have never seen a case where everything was 100% correct and you’d get an error message like “Error: Access to XXX is denied”.

Let me know if you find anything that’s wrong (the wrong developer ID would sounds not that unlikely to me), but if you don’t then I’m afraid you’ll have to give Amazon a call about this.

The one other thing you could try is renewing your MWS access, as this can also happen if your MWS access needs to be renewed. You can renew it by logging into your Amazon account, browse to Settings > User permissions > click the “Visit manage your apps” button > Find “WP-Lister” and click the “Renew” button in the far right hand column, then try again.

Lastly,

Some users that had these nearly identical issues and were receiving that denied error seemed to find a solution after contacting their host. Have you contacted your host about this?

Did you make sure you meet all the requirements:

Professional?Seller account with Amazon (see FAQ)

WooCommerce 2.2 or better

WordPress 4.2 or better

PHP 5.4 or better with cURL support

decent webspace hosted on a linux server

single language site – multilingual sites are not supported yet and neither are multisite networks!

no more than approx. 10,000 products – depending on your server

Also ensure you are on the latest version of WP-Lister: Changelog

Or is it about an AWS access Key ID?

If yes:

Please browse to the accounts page of WP-Lister, mouse over the account in question, click “Edit”.

Then click the “Login with amazon” button, login to Amazon and go through the steps again.

Amazon sometimes fails to send the AWS access key and it requires you to connect the account again.

After doing that, try again.

Kind regards,
John

• This reply was modified 1 year, 12 months ago by WP Lab Support.
• This reply was modified 1 year, 12 months ago by WP Lab Support.