There was a problem while sending the test email. – Mail service not enabled

  • Resolved steelermatt1

    (@steelermatt1)


    1 year, 5 months ago

    Hi all

    Looking for some help please, im getting the below error message on the WP SMTP setting, Ive followed the walkthrough twice step by step, everything worked fine, I am green ticked and “enabled” on the settings, I am external and in production, the only area im unsure of is Verificartion Status of “Verification not required” I did all the authorisation and allowing yet still getting the error: Please help!

    Versions:
    WordPress: 6.2.2
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 3.8.0

Params:
    Mailer: gmail
    Constants: No
    Client ID/Secret: Yes
    Auth Code: Yes
    Access Token: Yes

Server:
    OpenSSL: OpenSSL 1.1.1t FIPS 7 Feb 2023
    PHP.allow_url_fopen: Yes
    PHP.stream_socket_client(): Yes
    PHP.fsockopen(): Yes
    PHP.curl_version(): 8.0.1

Debug:
    Email Source: WP Mail SMTP
    Mailer: Google / Gmail
    {
    "error": {
    "code": 400,
    "message": "Mail service not enabled",
    "errors": [
    {
    "message": "Mail service not enabled",
    "domain": "global",
    "reason": "failedPrecondition"
    }
    ],
    "status": "FAILED_PRECONDITION"
    }
    }

Viewing 1 replies (of 1 total)
  • Plugin Support Victoria Sakal

    (@sakalvictoria)

    Hi, @steelermatt1!

    Thanks for reaching out!

    Please kindly know, that this error message is returned by Google.

    WP Mail SMTP just bridges a connection between your WordPress site and your email mailing service (in this case, Google/Gmail). Simply put, WP Mail SMTP makes it so your site can send emails efficiently. Without the plugin, WordPress can still send email but it does it in a less reliable way. You may end up with emails going into spam or not arriving at all. With WP Mail SMTP, we connect you to an email service that helps to ensure that does not happen.

    The error you’re seeing could occur due to many reasons, for example:

    1) your trial period could have expired (if you use one). Check your status at admin.google.com;
    2) your email address is not a Gmail account. It is possible to be a Google Account but not a Gmail account (for example if you use the account for YouTube but have never enabled Gmail), etc.

    So, please get in touch with Google support with this error message and they should be able to enable any missing features/services for you.

    Once they confirm, try creating the Gmail mailer connection again on your site (WP Mail SMTP -> Settings).

    Kind regards.

Viewing 1 replies (of 1 total)
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