There was an error generating the PDF file / API issue

Hey i have the same problem pls fix it quick!

This is a major issue, that seems to be occurring more and more often. I don’t think they check their support email either.

Unfortunately, the service went down 10 mins after we went offline for the night. Our service provider has now been notified and they are working on the issue. We expect the service to be back up in the next few minutes.

Our apologies, we will be working closely with our provider to determine what needs to be done to avoid any further outages. While this is only the 2nd outage in a year, it is the 2nd outage in as many weeks.

We remain at your service.

The server is back up, we are waiting on details as to the cause of the outage.

We remain at your serivce.

Good news! Bad news. And, our sincerest apologies.

First, we have not located the exact cause of the bad news, what appears to be, a random memory leak.

You have our sincere apologies. We realize the trust and faith you have in PRO2PDF as we are humbled by it.

To mitigate the ongoing server stability issue, we doubled the server’s resources and will continue to monitor its performance closely.

Moving the server to a new host is also being considered. However, Nexcess has been highly reliable for all of us for many years, so we will try the resource upgrade, and then we’ll see how to proceed.

Finally, the good news!
#1. We’re committed to maintaining PRO2PDf as long as all the core apps remain compatible.

#2. We have reopened the offer to migrate to E2Pdf. Click here.

This offer was previously unavailable to users who purchased PRO2PDF after December 2018.

All single-site users who purchased an activation key (or purchase one by the end of this week) may migrate to the latest – and greatest ever made – PDF plugin for Formidable Forms and many other data capturing plugins, including WP Page/Post Meta and our latest Woo extension, E2Pdf.

Here’s a demo video of how to migrate your PRO2PDF license key.

PRO2DF field map layout templates may be converted to E2Pdf with our migrate tool. Here’s a video of how to migrate PRO2PDF field map layouts.

Did you know? E2Pdf can;

Span data across pages.
Save merged PDFs to your server.
Send PDFs to Zapier and/or Adobe Sign.
Instantly VIEW merged PDFs in WordPress after Submit.
Add conditional logic and HTML (limited) to the merged PDF.
Auto-create PDF Forms based on existing Formidable Forms.
→ → Auto-generate Formidable Forms ← ← based on an uploaded PDF form.
And, there’s more, too much to list here.

We remain at your service.