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Hi @sanlunhuiteng!

Thank you for sending the Status Report, but I can see it is missing some sections.

To further check, could you please send a complete copy of your System Status? You can use the Copy for support option found on WooCommerce > Status and then paste it here.

Along with it could you please also share a copy of your Fatal Error Logs> (if available). You can find it under WooCommerce > System Status > Logs.

Thanks!

this is the complete copy of my System Status

### WordPress Environment ###

WordPress address (URL): https://solarfounders.com/wp
Site address (URL): https://solarfounders.com/wp
WC Version: 6.5.1
REST API Version: ? 6.5.1
WC Blocks Version: ? 7.4.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0
WP Multisite: ?
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.29
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.83.0
OpenSSL/1.1.1o

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.38-MariaDB-cll-lve
Max Upload Size: 1 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.5.1
WC Database Prefix: wpjt_
Total Database Size: 3.46MB
Database Data Size: 3.11MB
Database Index Size: 0.35MB
wpjt_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wpjt_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_blogmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_blogs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wpjt_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_custom_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_dynamic_segment_filters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_feature_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_mapping_to_external_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_newsletter_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_newsletter_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_newsletter_option_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_mailpoet_newsletter_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_newsletter_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_newsletter_templates: Data: 1.05MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_scheduled_tasks: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_mailpoet_scheduled_task_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_segments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_mailpoet_sending_queues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_statistics_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_statistics_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_statistics_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_statistics_newsletters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_statistics_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_statistics_unsubscribes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_statistics_woocommerce_purchases: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_stats_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_mailpoet_subscriber_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_subscriber_ips: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_subscriber_segment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_user_agents: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_mailpoet_user_flags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_options: Data: 1.64MB + Index: 0.05MB + Engine MyISAM
wpjt_postmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjt_registration_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_signups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_site: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_sitemeta: Data: 0.27MB + Index: 0.01MB + Engine MyISAM
wpjt_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_usermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_wc_product_meta_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjt_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjt_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 1
mailpoet_page: 1
page: 8
post: 2
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (1) ###

WooCommerce: by Automattic – 6.5.1

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: CNY (￥)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /cart/
Checkout: #10 - /checkout/
My account: #11 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 4.1.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 8
Oldest: 2022-05-31 18:19:00 +0000
Newest: 2022-06-01 18:26:01 +0000

### Status report information ###

Generated at: 2022-06-02 04:51:55 +00:00

———————————————————————————-
the Fatal Error Logs

2022-06-01T17:24:57+00:00 CRITICAL /home/rhtdfewo/public_html/wp/wp-content/plugins/jetpack/modules/module-extras.php 中第 74 行的 require_once(): Failed opening required ‘/home/rhtdfewo/public_html/wp/wp-content/plugins/jetpack/modules/shortcodes/instagram.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’)

Hey @sanlunhuiteng

Thank you for sending us the status report, however, there is not much we can get from the status report.

Could you provide us with a copy of your Fatal Error Logs> (if available?) You can find it under WooCommerce > System Status > Logs.

Thanks

2022-06-01T17:24:57+00:00 CRITICAL /home/rhtdfewo/public_html/wp/wp-content/plugins/jetpack/modules/module-extras.php 中第 74 行的 require_once(): Failed opening required ‘/home/rhtdfewo/public_html/wp/wp-content/plugins/jetpack/modules/shortcodes/instagram.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’)

and I have deleted the jetpack plugins

Hi @sanlunhuiteng,

I’d suggest clearing transients in WooCommerce ? Status ? Tools and updating your database to MySQL version 5.6 or greater OR MariaDB version 10.1 or greater in line with the minimum server requirements.

https://woocommerce.com/document/server-requirements/#section-2

If the issue persists, you might want to reach out to your host as the warning could be caused by security headers. Depending on your server environment you will need to validate your security headers.

I hope this leads to a solution.

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.