There was an error getting your inbox. Please try again.
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Hi there!
When I’m entering Woocommerce on my WordPress dashbord it shows me this error: “There was an error getting your inbox. Please try again”.
The only thing that I see on my screen is Reload buttom, but that’s not working.
WordPress version 6.3.2
WooCommerce version 8.2.1I will also post the log file and fatal error log.
Any advise? Thanks!
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` WordPress Environment WordPress address (URL): https://www.casa-aroma.nl Site address (URL): https://www.casa-aroma.nl WC Version: 8.2.1 REST API Version: ? 8.2.1 WC Blocks Version: ? 11.1.2 Action Scheduler Version: ? 3.6.3 Log Directory Writable: ? WP Version: 6.3.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: nl_NL External object cache: – Server Environment Server Info: Apache/2 PHP Version: 8.1.14 PHP Post Max Size: 2 GB PHP Time Limit: 120 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1p SUHOSIN Installed: – MySQL Version: 10.4.27-MariaDB-cll-lve Max Upload Size: 1 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.2.1 WC Database Prefix: wp_ Totale database grootte: 59.91MB Database gegevens grootte: 50.74MB Database index grootte: 9.17MB wp_woocommerce_sessions: Data: 0.25MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.36MB + Index: 0.36MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_bwfan_abandonedcarts: Data: 0.05MB + Index: 0.09MB + Engine InnoDB wp_bwfan_automationmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_bwfan_automations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_bwfan_automation_complete_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_bwfan_automation_contact: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_bwfan_automation_contact_claim: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Engine InnoDB wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.31MB + Index: 0.39MB + Engine InnoDB wp_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_grp_google_review: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_imagify_files: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_imagify_folders: Data: 0.02MB + 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Engine InnoDB wp_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpfb_total_averages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpf_logging: Data: 0.06MB + Index: 0.02MB + Engine InnoDB Post Type Counts attachment: 95 custom_css: 1 customize_changeset: 6 dt_portfolio: 12 dt_testimonials: 4 et_footer_layout: 2 et_pb_layout: 26 et_template: 2 et_theme_builder: 1 flamingo_contact: 115 flamingo_inbound: 74 nav_menu_item: 18 page: 18 post: 4 product: 23 revision: 534 shop_coupon: 3 shop_order: 284 shop_order_refund: 2 vc_settings_preset: 1 wfacp_checkout: 9 wffn_landing: 6 wffn_ty: 8 wfob_bump: 4 wp_global_styles: 1 wp_template: 2 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (16) Yoast Duplicate Post: door Enrico Battocchi & Team Yoast – 4.5 Flamingo: door Takayuki Miyoshi – 2.4 FunnelKit Funnel Builder Pro: door FunnelKit – 2.13.2 FunnelKit Funnel Builder: door FunnelKit – 2.13.3.1 Imagify: door Imagify – Optimize Images & Convert WebP – 2.1.2 Maintenance: door WebFactory Ltd – 4.08 Mollie Payments for WooCommerce: door Mollie – 7.4.0 Really Simple SSL: door Really Simple Plugins – 7.1.3 Rank Math SEO: door Rank Math – 1.0.203 Checkout Field Editor for WooCommerce: door ThemeHigh – 1.9.1 WooCommerce: door Automattic – 8.2.1 Wordfence Security: door Wordfence – 7.10.4 WP Fusion: door Very Good Plugins – 3.41.39 FunnelKit Automations Connectors: door FunnelKit – 2.6.0 FunnelKit Automations Pro: door FunnelKit – 2.6.0 FunnelKit Automations: door FunnelKit – 2.6.1 Inactive Plugins (3) Convert Plus: door Brainstorm Force – 3.5.24 Loco Translate: door Tim Whitlock – 2.6.6 SVG Support: door Benbodhi – 2.5.5 Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Winkelbasis: #16703 - /webshop/ Winkelwagen: #18448 - /winkelmand/ Afrekenen: #18444 - /afrekenen/ Mijn account: #18445 - /mijn-account/ Algemene voorwaarden: #17629 - /algemene-voorwaarden/ Theme Name: Divi Version: 4.22.2 Author URL: https://www.elegantthemes.com Child Theme: ? – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt raden we het gebruik van een sub thema aan. Zie: Hoe maak je eensub thema WooCommerce Support: ? Templates Overrides: – Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-10-18 20:30:36 +02:00 Options: ? Notes: 18 Onboarding: completed Action Scheduler Complete: 87 Oldest: 2023-09-17 19:36:30 +0200 Newest: 2023-10-18 09:07:13 +0200 Failed: 2 Oldest: 2023-09-23 16:48:00 +0200 Newest: 2023-10-18 09:09:00 +0200 Pending: 1 Oldest: 2023-10-18 21:00:57 +0200 Newest: 2023-10-18 21:00:57 +0200 Status report information Generated at: 2023-10-18 09:16:25 +02:00 `
Fatal error log
2023-10-18T06:43:34+00:00 CRITICAL Uncaught Error: Class “WPF_ActiveCampaign” not found in /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/includes/crms/class-base.php:446 Stack trace: #0 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/includes/crms/class-base.php(57): WPF_CRM_Base->init() #1 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/wp-fusion.php(707): WPF_CRM_Base->__construct() #2 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-includes/class-wp-hook.php(310): WP_Fusion->init_crm() #3 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #4 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #5 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-settings.php(495): do_action() #6 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-config.php(95): require_once(‘/home/u40457p35…’) #7 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-load.php(50): require_once(‘/home/u40457p35…’) #8 /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/u40457p35…’) #9 {main} thrown in /home/u40457p35976/domains/casa-aroma.nl/public_html/wp-content/plugins/wp-fusion/includes/crms/class-base.php op de lijn 446
Hi @signatures
When I’m entering Woocommerce on my WordPress dashbord it shows me this error: “There was an error getting your inbox. Please try again”.
The only thing that I see on my screen is Reload buttom, but that’s not working. WordPress version 6.3.2, WooCommerce version 8.2.1.
From what I understand, you’re having a bit of trouble with your WooCommerce inbox on your WordPress dashboard. You’re getting a pesky error message that reads, “There was an error getting your inbox. Please try again,” even after repeatedly trying to reload.
The error logs you’ve shared point toward a possible issue with your WP Fusion plugin. It seems like the system can’t locate a class called “WPF_ActiveCampaign”.
Here’s what you can do to fix this:
- Update your WP Fusion plugin: Plugin developers often release updates to squash bugs and enhance compatibility with WordPress and WooCommerce. So, make sure your WP Fusion plugin is fully updated.
- Deactivate and reactivate the WP Fusion plugin: Sometimes, simply deactivating and then reactivating the plugin can resolve the issue. Please go to your WordPress dashboard, navigate to “Plugins“, find WP Fusion, and click “Deactivate“. After it’s deactivated, click “Activate” to reactivate it.
- Review your WP Fusion settings: There might be a glitch in your WP Fusion settings. Double-check to make sure everything is set up correctly. You may need to re-enter your ActiveCampaign API details.
- Reach out to WP Fusion support: If the problem still persists after trying the above steps, it’s time to contact the experts at WP Fusion. They may be able to suggest a solution specific to their plugin.
If you’re still stuck after all this, could you please give us a bit more information? It would be useful to know if there were any recent changes or updates to your site before this issue popped up. A screenshot of the error message or any additional error logs would also be super helpful.
Thanks for your patience as we work through this together. If you have any other questions or need more help, just let us know!
There was an error getting your inbox. Please try again.
I am having the same issue. Brand new install. Activated a theme Twenty Twenty Four. Now I can’t even setup Jetpack, Cannot connect, Please try again. Jetpack is not connected to my WP account. Can’t get stats.
Cannot do anything until this is resolved. Every plugin I try now gives me and error. Not a valid JSON request, then the connection error.
Hey @alanadvs ,
It seems you are experiencing a similar issue to the one mentioned above.
Since each site setup differs, and in order to align with?forum best practices, please can you?start your own topic?so that we can address your issue(s) separately?
Thanks!
- The topic ‘There was an error getting your inbox. Please try again.’ is closed to new replies.