“There was an error getting your stats”

  • Resolved rezocom

    (@rezocom)


    4 years, 10 months ago

    Hello,
    The plugin apparently does not manage to recover the statistics (error message “There was an error getting your stats”), I tested various things, without success, the fields remain systematically “white” with no data…
    Thanks for your help.
    cordially

Viewing 10 replies - 1 through 10 (of 10 total)

  • I have the same issue. (RESOLVED)
    furthermore, the historical data import procedure tells me that there is no order in the archive while I have more than 5000

    was an error in the site url. missing https (managed by nginx) cause error when get js from unsecured connection.

    • This reply was modified 4 years, 10 months ago by pucitos.
    Thread Starter rezocom

    (@rezocom)

    For me the historical data import is impossible, even click the button, i can’t…

    Thread Starter rezocom

    (@rezocom)

    It’s ok datas appears for me, maybe caching problem

    Hello @rezocom,

    Sorry to hear you were having trouble with WooCommerce Admin – is everything working as expected now?

    Thanks.

    Thread Starter rezocom

    (@rezocom)

    Hello @jeffstieler,

    No not really, always the same data problems that do not appear … everything is blank since the last update…

    Hello @rezocom,

    Sorry I misunderstood – your prior message said “It’s ok datas appears for me, maybe caching problem” so I thought your issue was resolved.

    The “there was an error” message points to an issue making the API call to retrieve report data. Are you able to open your browser developer tools to see the error in the console?

    Chrome: View > Developer > Developer Tools
    Firefox: Tools > Web Developer > Toggle Tools
    Safari: Develop > Show Web Inspector

    Thread Starter rezocom

    (@rezocom)

    hello Jeff,
    The problem was gone but returned ………….
    I have firefox, I see the development console, can you explain to me the exact procedure you want me to perform?
    I see a lot of 403 error for your plugin on the “network” part of the development console …
    Thanks

    Hi @rezocom,

    The 403 errors are likely the culprit – are they to endpoints like /wp-json/wc/v4/orders?

    If so, do you perhaps have a security plugin that restricts access to the WP REST API? Or perhaps some firewall rules at your hosting level that might restrict access?

    Thread Starter rezocom

    (@rezocom)

    Yes I modified some options of my security plugins, on the REST API side, and it seems to have restored the data analysis functions of your plugin, I will do some additional tests to see … Thanks

    Glad to hear you’re on the path to resolving this @rezocom!

    If you have any further questions or issues with WooCommerce Admin, don’t hesitate to open a new support thread.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
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