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Hello @prcm777 can you take a screenshot please so we can see exactly what you’re seeing? Use something like Snipboard or Imgur to paste there

Yes, here it is:

View post on imgur.com

Thank you!

It is located on the very bottom left of the screen when it pops up.

Hello @prcm777 thanks for that. That’s not going to help. Was hoping to see something else. So it looks like a paid extension isn’t updated or has an invalid license.

I should have advised to send us over a systems report as well. If you can add that to git hub that would be great or try submitting here using a code block. We’re just having problems with that block editor for some reason.

Go to WooCommerce > Status > Get Systems Report and pasting that here inside using a Code Block.

Hi @prcm777,

Thanks for sharing further details on this.

Just to add on to what @serafinnyc has just said, are there any fatal error logs under WooCommerce > status > Logs? These should also help shed some light into the issue you’re facing.

Looking forward to your reply.

Hi,

My apology for the delay – thank youy for your help.

Yes there are there are lots of this same error:

2024-08-21T17:42:30+00:00 Critical Uncaught Error: Call to undefined function FusionBuilder() in /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/class-fusion-woocommerce.php:171 Additional context{ “error”: { “type”: 1, “file”: “/var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/class-fusion-woocommerce.php”, “line”: 171 }, “backtrace”: [ “”, “#0 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(324): Fusion_WooCommerce->filter_woo_templates()”, “#1 /var/www/clients/client10/web15/web/wp-includes/plugin.php(205): WP_Hook->apply_filters()”, “#2 /var/www/clients/client10/web15/web/wp-content/plugins/woocommerce/includes/wc-core-functions.php(313): apply_filters()”, “#3 /var/www/clients/client10/web15/web/wp-content/plugins/woocommerce/templates/taxonomy-product-cat.php(22): wc_get_template()”, “#4 /var/www/clients/client10/web15/web/wp-includes/template-loader.php(106): include(‘…’)”, “#5 /var/www/clients/client10/web15/web/wp-blog-header.php(19): require_once(‘…’)”, “#6 /var/www/clients/client10/web15/web/index.php(17): require(‘…’)”, “#7 {main}”, “thrown” ] }

There are also some of these:

2024-08-25T03:32:23+00:00 Critical Uncaught Error: Call to undefined function wp_check_post_lock() in /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/class-fusion-app.php:2339 Additional context{ “error”: { “type”: 1, “file”: “/var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/class-fusion-app.php”, “line”: 2339 }, “backtrace”: [ “”, “#0 /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/class-fusion-app.php(1681): Fusion_App->get_post_lock_data()”, “#1 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(324): Fusion_App->live_scripts()”, “#2 /var/www/clients/client10/web15/web/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()”, “#3 /var/www/clients/client10/web15/web/wp-includes/plugin.php(517): WP_Hook->do_action()”, “#4 /var/www/clients/client10/web15/web/wp-content/themes/Avada/includes/lib/inc/fusion-app/templates/front-customize.php(27): do_action()”, “#5 /var/www/clients/client10/web15/web/wp-includes/template-loader.php(106): include(‘…’)”, “#6 /var/www/clients/client10/web15/web/wp-blog-header.php(19): require_once(‘…’)”, “#7 /var/www/clients/client10/web15/web/index.php(17): require(‘…’)”, “#8 {main}”, “thrown” ] }

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.2.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 8.2.19
PHP Post Max Size: 64 MB
PHP Time Limit: 600
PHP Max Input Vars: 5000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.6.18-MariaDB-0ubuntu0.22.04.1
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 842
avada_faq: 24
awb_off_canvas: 2
custom_css: 2
elementor_library: 2
fusion_element: 24
fusion_form: 2
fusion_tb_section: 1
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 60
oembed_cache: 10
page: 90
post: 20
product: 68
product_variation: 276
revision: 442
seedprod: 2
shop_coupon: 6
shop_order: 7
slide: 6
wp_global_styles: 1
wp_navigation: 1
wp_template: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Broken Link Checker: by WPMU DEV – 2.3.0
Potent Donations for WooCommerce: by WP Zone – 1.1.13
UPS Live Rates and Access Points: by Octolize – 2.3.9
Avada Builder: by ThemeFusion – 3.11.9
Avada Core: by ThemeFusion – 5.11.9
Simple Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.27.0

WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce USPS Shipping: by WooCommerce – 5.0.0
WooCommerce: by Automattic – 9.2.3
Wordfence Security: by Wordfence – 7.11.7
Yoast SEO: by Team Yoast – 23.3
WP Crontrol: by John Blackbourn – 1.17.0
WP Mail SMTP: by WP Mail SMTP – 4.1.1
Smush: by WPMU DEV – 3.16.6
WP Super Cache: by Automattic – 1.12.4
YITH WooCommerce Authorize.net Payment Gateway Premium: by YITH – 1.39.0

### Inactive Plugins (0) ###


### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: donation (donation)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 216 KB

### WC Pages ###

Shop base: #6 - /store/
Cart: #7 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #8 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #9 - /my-account/
Terms and conditions: #7177 - /terms-and-conditions/

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.11.9
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-09-05 17:03:55 -04:00
Options: ?
Notes: 209
Onboarding: completed

### Action Scheduler ###

Canceled: 1
Oldest: 2024-08-09 22:59:39 -0400
Newest: 2024-08-09 22:59:39 -0400

Complete: 144
Oldest: 2024-08-05 10:46:25 -0400
Newest: 2024-09-04 14:04:35 -0400

Failed: 26
Oldest: 2022-09-01 20:09:04 -0400
Newest: 2024-07-26 09:43:22 -0400

Pending: 3
Oldest: 2024-09-04 16:05:03 -0400
Newest: 2024-09-05 14:04:35 -0400


### Status report information ###

Generated at: 2024-09-04 15:40:58 -04:00

Sorry, I don’t see a code block, I was able to replicate the error for a while. I also had another developer who was able to replicate it, but now I cannot. Perhaps something updated and fixed it?

Hi @prcm777

From the error logs you’ve shared, the issue is not directly related to WooCommerce, but to the Avada theme, you are using on your site. The errors indicate that there are calls to undefined functions within the Avada theme files.

As a first step, I recommend that you ensure that your Avada theme is updated to the latest version. If it’s already updated, you might need to temporarily switch to a default WordPress theme like Twenty Twenty-Four to see if the issue persists. This will help us determine if the issue is indeed with the Avada theme.

If the issue disappears when switching themes, I recommend reaching out to Avada’s support for further assistance. They are better equipped to handle issues specific to their theme.

If the issue persists even with the default theme, please let us know so we can continue troubleshooting.

Thank you, it is updated, I will follow up with them, thank you!

Hello @prcm777,

Thank you for the update.

Please let us know if there’s anything else we can do to help or if you have any questions.

Thanks!

I have not seen this error again, I believe it must have been fixed during some update. Marking as resolved. Thank you!