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@zla520

After deleting the plug-in related parameters in the database and reinstalling it, the error still occurs.

How did you delete items from the database? Did you delete things directly, or did you use another method?

To ensure that all settings are properly deleted, you would need to add the following to your wp-config.php file:

define( 'WC_GLA_REMOVE_ALL_DATA', true );

You then need to deactivate and uninstall the plugin, and all of the settings should be deleted.

Could you try this whole procedure one more time?

If the errors still occur, could you provide the most recent logs for Google Listings & Ads? You can find the logs by going to Dashboard > WooCommerce > Status > Logs, and then selecting the most recent log that starts with google-listing-and-ads. Hopefully the contents of that file can shed some light on what is causing those errors.

According to your method, then it displays this interface and keeps turning in circles.
https://ae01.alicdn.com/kf/H3eeb2b3727794e099c496baba403c7d8c.jpg
https://ae01.alicdn.com/kf/Hc0053ba18f2843989c2de7a75dfd8879M.jpg
My website SSL certificate has not expired.

Hello @zla520

Thanks for the details.

Please contact your hosting service provider and ask them to update the cURL certificate stored in their servers. Additionally, make sure you are using an up to date browser.

The platform you are using need to trust the ISRG Root X1 certificate: https://letsencrypt.org/docs/certificate-compatibility/#platforms-that-trust-isrg-root-x1

You may also test the SSL here htps://www.ssllabs.com/ssltest/

Let us know how it goes!

https://ae01.alicdn.com/kf/H93f0a5ec91ec444fae5900d4e3b08f30Z.jpg
My ssl certificate has not expired, maybe it is another problem. Because I was able to use your plug-in normally last month, I found this problem because I downloaded all the files on the website and ran it in the local environment, and then re-uploaded it to my server. No matter how I reinstall your plugin, it still cannot be reinitialized.

Hi @zla520

Certainly, you are quite correct: this is not about your SSL certificate expiring – it’s about your host’s certificate trust store that appears to be failing a connection during the Google onboarding.

The platform you are using need to trust the ISRG Root X1 certificate: https://letsencrypt.org/docs/certificate-compatibility/#platforms-that-trust-isrg-root-x1

If you would prefer us to take a closer look, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hello, I changed the certificate several times and still did not solve the problem. It may be the SSL certificate problem of your plug-in!

Other Google plugins have encountered similar problems. Please fix your plugin as soon as possible.
https://ae01.alicdn.com/kf/Hcae3e27d67b04bc486790efaaf9bf4e7w.jpg

Hi @zla520

Thanks for sharing the information you’ve reviewed with us. This may point to a similar issue but I cannot say for certain each extension is experiencing the same problem.

To investigate your situation further, have you confirmed the platform you are using has trusted the ISRG Root X1 certificate: https://letsencrypt.org/docs/certificate-compatibility/#platforms-that-trust-isrg-root-x1?

If so and you’re still experiencing an issue, please contact us at WooCommerce.com > My Account > Support so we can take a closer look. You may need to create an account before you can access that page.

Still did not solve my problem.

Hello @zla520

If you have indeed confirmed that the platform you are using has trusted the ISRG Root X1 certificate we’d be glad to continue investigating this for you.

Please contact us at WooCommerce.com > My Account > Support.

Hi @zla520.

Still did not solve my problem.

I’m not sure what you mean here. Can you confirm the platform you are using trusts ISRG Root X1 certificates: https://letsencrypt.org/docs/certificate-compatibility/#platforms-that-trust-isrg-root-x1? Regenerating your SSL certificate won’t help if this is the issue.

Thanks!