There was an error processing your order.

  • Resolved 2chicks

    (@2chicks)


    4 months ago

    As of Nov 13th, all orders have failed. They receive this error: “There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again.” We’ve checked plugin conflicts and have all core, theme and plugins updated. What could be causing this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Krystian

    (@inpsydekrystian)

    Hello @2chicks

    I assume that this problem is related to orders processed through Advanced Card Processing?

    Recently we have identified that when JavaScript is not enabled on the checkout page, ACDC payments can be affected. This is unintended behavior, as ACDC should work independently of the smart buttons.

    As a temporary workaround, we recommend enabling Smart Button Locations (under the Standard Payments tab) on the Classic Checkout or Express Checkout page, depending on your current setup. This should resolve the issue until we implement a more permanent fix.

    If this workaround does not resolve the problem, please let us know. There is a possibility that, despite enabling the buttons, they might not appear due to conflicts with a third-party plugin or theme.

    In that case, we will work with you to investigate the issue further.

    Kind Regards,
    Krystian

    Thread Starter 2chicks

    (@2chicks)

    Yes, Advanced Card Processing. I enabled the Smart Buttons as indicated and an order was able to be processed by CC. Is there a downside to having those buttons displayed? Will a permanent fix be in a future streaming update?

    Plugin Support Krystian

    (@inpsydekrystian)

    Hello @2chicks

    Displaying the Smart Buttons alongside the Advanced Card Processing option doesn’t present any downsides. The Smart Buttons offer an alternative payment method, allowing customers to pay via their PayPal accounts, which can enhance the overall user experience.

    Regarding a permanent fix, we anticipate releasing a fixing package either this week or next, which will address the current issue. Following that, a regular update will be provided.

    Kind regards,

    Krystian

    Plugin Support Krystian

    (@inpsydekrystian)

    Hello @2chicks

    We wanted to inform you that we’ve recently addressed the issue you reported with Advanced Card Processing not functioning correctly on your checkout page. We have implemented a fix, and you can download the updated package here: https://drive.google.com/uc?id=1xgt-DHIg0zxKeVGzosTq5GG5twjoaHuO

    Please install it as you would any other plugin. This package includes the latest release along with the necessary fix. Additionally, this patch will be included in the next official release, which is scheduled for next week.

    Should you encounter any further issues, please don’t hesitate to reach out to us. We’re happy to assist.

    Kind regards,
    Krystian

    Thread Starter 2chicks

    (@2chicks)

    I uploaded it and it says I already have that version. Does it have the same version number as the one before? 2.9.4

    Hi, i have the same problem! Error processing order. No PayPal order ID found in order XXX

    Plugin Support Krystian

    (@inpsydekrystian)

    Hello @2chicks

    Yes, it’s the same version but with the fix included.

    Hello @jose_mariani

    You’re facing a different issue. Please open a new thread with your logs or contact us privately. You can request support here: Request Support.

    Kind regards,
    Krystian

Viewing 7 replies - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.