They Don’t Properly Test Updates

  • Tim

    (@timsthailand)


    2 years, 9 months ago

    The latest update just completely crashed my websites – they are offline and I have no access to them through WordPress. This is absolutely inexcusable. And even worse, it has been many hours since the problem occurred and they have still not posted any information telling people how to restore access to their websites. They have done nothing to help people fix the huge mess they created.

    • This topic was modified 2 years, 9 months ago by Tim.
Viewing 1 replies (of 1 total)
  • Plugin Contributor Venkat Raj

    (@webulous)

    Hi @timsthailand

    We sincerely apologise for what happened and that your site went down.

    The crash happened for some sites who use caching functionality and
    when updating from version 3.2.3 to 3.2.4 using auto update feature.

    As soon as we are aware of the problem, we released the
    fix in version 3.2.5 same day.

    That said, we have reviewed our testing process to make sure releases work in
    every environment to ensure it never happens again.

Viewing 1 replies (of 1 total)
  • The topic ‘They Don’t Properly Test Updates’ is closed to new replies.