Hi @orenctc,
We’re very sorry that you are so unhappy with us.
I bought the plugin, decided not to use it at the end. didn’t cancle the subscription and forgot about it (…) after a year I was charged without any notice email or so
@orenctc
As you very well state, it was you the one who didn’t cancel the subscription. Even we did email you (yes, we did) a week before the charge was made to let you know the subscription renewal was approaching.
So please, don’t say we don’t send renewal reminders. That’s not true. We do send a renewal email. And it even lets you know how to proceed if you don’t want to renew.
when I asked for a refund (only for the renewal) a few days after, they barely answered with a “no” and didn’t even try to understand I’m not and didn’t use their plugin
@orenctc
As per our refund policy, the one you agreed upon purchasing, renewal payments are not refundable. And that’s common industry practice. And the only reason is to maintain the best possible pricing and availability for our users.
And don’t say we steal anything from anyone. Shame on you for that. We provide a service and get paid for it. We can understand you might be angry. But don’t blame us, take responsibility and blame yourself about forgetting to cancel.
