they refuse to send newsletter to my subscribers

  • Sendinblue refused twice to send a newsletter to my list of recipients. The first incident happened when we reactivated about 1500 email addresses that we put to sleep for a couple of months due to low engagement. But all addresses that we collected throughout the years using sign-up (opt-in).

    The second incident happened when we wanted to send another newsletter about 3 weeks after the first incident. We spent 500 Dollars in the meantime to run ads to get more subscribers to our newsletter, and Sendinblue refused to send our newsletter to these new subscribers as well.

    It is completely unacceptable how they impinge on our business operations.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Dear @volkerforster ,

    Thank you for bringing this to our attention. We’re sorry to hear that you’ve had issues with sending newsletters using our platform.

    We understand how frustrating it can be when your business operations are impeded, and we apologize for any inconvenience caused. We’d like to help resolve this issue for you as soon as possible. To do so, we recommend that you create a ticket on our Sendinblue platform and provide us with more information about the incidents you’ve experienced.
    Here’s the link : https://account.sendinblue.com/support

    Our team will review your ticket and work with you to find a solution that meets your needs. We appreciate your patience and understanding, and we look forward to helping you achieve success with your email marketing campaigns.

    Best regards,

    Alexis

    Thread Starter volkerforster

    (@volkerforster)

    Blah blah blah. No, your team will not fix the problem. Only telling me that they can’t fix the problem. When your system flags my newly opted-in emails and refuses to send my newsletter to them, and your staff tells me that there is no overwrite that manually, then I need to say that your product is out of control. Out of human control. Welcome to the new world, when computer dictate what to do.

    Sorry Alexis, but to try to stand up for an employer that is obviously not worth your efforts. If you are a person that loves to provide good support to customers, you should hire for a company that actually want’s to provide support instead of telling its customers that support is not possible.

    I deleted my account for good. No reason to try any marketing tricks on me.

Viewing 2 replies - 1 through 2 (of 2 total)
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