Where is the support and my bill?

  • I pay for the premium plugin ($199) and 2 points:

    1) I don’t have any confirmation by email.
    2) I can’t activate all modules with license keys (no error message or help).

    I contact the support 10min after via chat and they answer me “we will find a solution in a few days”. Really ? I pay and I cannot use it the same day?

    I opened a support ticket on Wednesday and they said “we’ll find a solution” and I can’t find my conversation in their website. So you ghost your customers?

    So beware, with this ridiculous team! You can find other plugins with professional support. On my side, I open a procedure to cancel the transaction with VISA.

    • This topic was modified 1 year, 6 months ago by fauveauxm.
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  • Hi @fauveauxm

    I am sorry you had a unpleasant experience with our support team,
    In order to make the experience better and try to resolve the issue, The support team is trying to connect with you on the support channel. It seems the issue is from your server end and hence the team is limited to provide help.

    In case if your issues are resolved, Please acknowledge, else, We are here to provide the help you need further.

    Regards,
    Priya

    Moderator Yui

    (@fierevere)

    永子

    @fauveauxm Please note, your review here should be feedback only, if you will need support – please continue plugin seller/vendor ticket system or whatever they use. Do not use reviews for refund mediation, plugin seller o your bank/transaction system does that.

    Just a little friendly warning on using reviews, so this review comments don’t go wrong. You dont have to reply to my comment.

Viewing 2 replies - 1 through 2 (of 2 total)
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