Third Party Theme Installation

  • Hello all, I have recently tried installing the X theme by themeco onto my WordPress site however every time I do it automatically becomes my active theme on dashboard and I am then unable to activate any other theme until I manually delete the X theme from my FTP. If any one could help me with this it would be greatly appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    How are you installing it? What do you see under appearance->themes after installing?

    Note: As you use a commercial theme/plugin and need support, please use their official support channel. We feel they are best equipped to support their products.

    https://themeforest.net/item/x-the-theme/5871901/support

    Commercial products are not supported in these forums. .

    Thread Starter conwayge

    (@conwayge)

    I use the wordpress dashboard to install it via zip file and am then forced to delete from the ftp when the theme automatically activates upon install. Once I install it I see that the X theme is active and I am then unable to activate another theme and must delete it from the FTP to change theme. I have asked the suppliers of the theme for their thoughts but they have not been very helpful. I was thinking it might be an install prefernce or something I have to change on the WordPress side of things.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    WordPress does not automatically activate a theme when it’s uploaded via Appearance->Themes.

    Thread Starter conwayge

    (@conwayge)

    So it is something to do with the vendor? I dont need to change anything in the wp-install config? Thanks for your help btw just trying to get to the bottom of this so I can install this for my friend.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    I’d work through the vendor on this.

    Thread Starter conwayge

    (@conwayge)

    Ok will do thank you for your help

Viewing 6 replies - 1 through 6 (of 6 total)
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