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assad19
(@assad19)

9 hours, 44 minutes ago

Hello and good morning,
I am facing a serious problem on my website.

when I am trying to purchase a product through all different cards then I am getting this error (This card can’t be used for payments).

Please check this screenshot: https://imgur.com/a/cmNb44X

I have checked my PayPal account status and everything is fine.

Here is my website link: https://sogisweet.com

Here is my woocommerce system status:

` WordPress Environment WordPress address (URL): https://sogisweet.com Site address (URL): https://sogisweet.com WC Version: 9.4.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.2 Log Directory Writable: ? WP Version: ? 6.6.2 – There is a newer version of WordPress available (6.7.1) WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: ? Server Environment Server Info: LiteSpeed PHP Version: 8.1.27 PHP Post Max Size: 2 GB PHP Time Limit: 360 PHP Max Input Vars: 5000 cURL Version: 7.87.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 10.11.9-MariaDB Max Upload Size: 2 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 9.4.2 WC Database Prefix: wp_ Total Database Size: 96.12MB Database Data Size: 90.28MB Database Index Size: 5.84MB wp_woocommerce_sessions: Data: 0.28MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine 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Next scheduled: 2024-11-22 20:40:09 +00:00 Options: ? Notes: 114 Onboarding: skipped TI WooCommerce Wishlist Templates Overrides: – Action Scheduler Complete: 246 Oldest: 2024-10-22 11:16:19 +0000 Newest: 2024-11-22 06:11:35 +0000 Failed: 61 Oldest: 2023-08-22 20:52:56 +0000 Newest: 2024-06-15 06:25:09 +0000 Pending: 9 Oldest: 2024-11-22 06:12:35 +0000 Newest: 2024-12-07 00:20:12 +0000 Status report information Generated at: 2024-11-22 06:11:59 +00:00 Waiting for your response, Thanks `

Viewing 1 replies (of 1 total)

Plugin Support Krystian from Syde
(@inpsydekrystian)

5 hours, 36 minutes ago

Hello @assad19

Thank you for reaching out regarding this issue.

Unfortunately, this specific error can only be addressed directly by PayPal Merchant Support. The payment gateway you’re using operates as a modal embedded in an iframe, which means it is entirely managed by PayPal, and we are unable to analyze or resolve issues of this nature.

I recommend contacting PayPal Merchant Support for further assistance. Based on the error, it seems likely that PayPal is rejecting the card. They might share a bit more details if you’ll contact them.

Kind Regards,

Krystian

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