‘This field is required’ despite mandatory fields being filled

I’ve got a screenshot, which may be useful: https://i.paste.pics/e0ff7bcff6830722803c8b11eda0bfcc.png

Also to add, when I disable Google reCaptcha, I am able to submit the form. Which I guess means the problem lies somewhere within the reCaptcha element.

*UPDATE* I have enabled ‘Non-conflict Mode’ and it seems to solve the problem. What does ‘Non-conflict Mode’ do differently?

Many thanks,
Jon.

Hi lbbjon,

When we’ve seen this happen, it’s usually because the code that runs reCAPTCHA is getting loaded twice on the page — once by WPForms, and once by either your theme or another plugin. With the double code, the reCAPTCHA appears correctly but displays a validation error when it shouldn’t.

When the No-conflict mode is enabled, this will remove any other occurrences of reCAPTCHA on pages where WPForms is used, and this will prevent conflict with the reCAPTCHA code in WPForms.

You can also try to track down what’s generating the other reCAPTCHA code and, if possible, turn it off.

I hope this helps ??

I got right same issue today and reason was due to another (competitor) form on same page using CAPTCHA, as I was testing both.
Enabling the No-conflict mode has fixed it.

I am assuming if 1st form is removed, then no issues will occur.

CIAO
fabrizio

Hi efferre68,

Depending on how reCAPTCHA is used on the other form, you can try removing your form to see if that resolves the issue. If not, you will need to deactivate reCAPTCHA integration for that plugin in your WordPress admin area.

Alternatively you can continue using the ‘No-conflict’ mode in WPForms.

I hope this helps ??

Yeah, another form on my site was using reCAPTCHA too, but not on the same page. However, non-conflict mode seems to be resolving my issue, so may consider leaving it enabled.