This invoice has already been paid. For more information, please contact the mer

  • Resolved Guizzo

    (@guizzo)


    6 years, 3 months ago

    Hello!
    I have an issue with paypal check-in.
    Once I have purchased one ticked, if I want to buy a second one, even if it’s for a different event, with a different date, I get this message on paypal:
    “This invoice has already been paid. For more information, please contact the merchant.”

    I found a thread for the PRO version of the plugin, but it’s been solved privately.
    Has this occurred woth the free version before
    Can you help?

    Thank you.
    Chiara

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Barry

    (@barryhughes-1)

    Hi Chiara,

    That must be frustrating.

    We’re actually already investigating this very issue and so I’ve attached your topic to our internal bug report: once we figure things out we’ll come back and share an update.

    Once I have purchased one ticked, if I want to buy a second one, even if it’s for a different event, with a different date, I get this message on paypal:
    “This invoice has already been paid. For more information, please contact the merchant.”

    One thing I’m curious about: does this only happen in your own testing and are you making consecutive purchases from the same browser (might you also have logged in with your merchant account during the same session)?

    Also, have actual customers hit up against this problem, to the best of your knowledge?

    Any and all insights are appreciated ??

    Thread Starter Guizzo

    (@guizzo)

    Hi,
    thanks for your reply.
    The website is still under construction, so it’s been just me at the moment.
    I have asked my client (the website owner) to try and see if she gets the same.
    Yes, same browser (Chrome on windows).

    Plugin Contributor Victor Zarranz

    (@vicskf)

    Hi Chiara (@guizzo)!

    Just wanted to share with you that a new release of our plugins is out, including a fix for this issue ??

    Find out more about this release → https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/

    We apologize for the delay and appreciate your patience while we worked on this.

    As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

    Please update the plugins and let us know if the fix works for your site.

    Best,
    Victor

    Hey there,

    Since this thread has been inactive for a while, I’m going to go ahead and mark it as resolved. Don’t hesitate to create a new thread any time you help again!

    Ed ??

Viewing 4 replies - 1 through 4 (of 4 total)
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