this is a joke

Hi @zglocal,

First, you were rude from the first reply you sent, I always try to offer a clear communication (and even meeting sessions when needed) and your attitude was not the best one.

Secondly, I asked you for the login credentials for having a deeper investigation and you replied with a 1 star review? is this serious? Do you think is this professional from your side when I’ve been researching why you are the only one who has that specific issue (and even it’s not an issue that crashes your site like when we have much more CRITICAL cases?).

When you purchased our subscription (This is the review page for the FREE plugin, and the issue is for a paid plugin) you read and accepted our purchase terms and conditions and there we are clear on how we assist, and anyone can read it:

– https://getawesomesupport.com/terms-conditions/

I, as always, am open to solve this issue.

Regards.

Sorry, I was wrong. I wanted to give you zero rate actually. I bought your plugin and you said this is a problem on a free version. You are a clever on a wrong way.

You can create more problems rather than solve any. You really deserve zero.

• This reply was modified 4 years ago by zglocal.

@yeisonbp If a plugin or theme upsells to some PRO version, then it’s ok in the review to share the user’s experience about that PRO version, too.

@zglocal Please avoid being overly aggressive here.

@tobifjellner I’m sorry. You are right.

This is a support plugin we expect the developer can design a better support experience.

Hi @tobifjellner,

Thanks for the feedback, and noted for this and future reviews.

@zglocal, we don’t have the speed to resolve issues in 1 day as each environment is unique, things would be easier if all the sites had the same configurations, investigation tasks take time to find the cause of the issue, this is why I asked your login credentials, information that will remain secure and temporary until the issue is solved. Sometimes it’s a theme that causes a conflict, sometimes it’s a plugin, sometimes it’s the PHP version. The more you cooperate, the better I can assist you and use the resources my team has to solve the issue.

The ticket is open for resolution and a meeting for solving this is open as well.

Regards.

For clarity, I want to point (as @yeisonbp is aware) that we never ever endorse requests for login details between participants in these forums.
However: For support of paid products and OFF these forums, it will be needed in some cases.

@yeisonbp you seem to spend an inordinate amount of time replying to bad reviews and complaints on this forum yet you swat our sincere requests for help with canned responses and you clearly do not take the time to read our support tickets. Why is this? How can someone who develops a support plugin give such poor tech support?
I really wish you could improve this situation as I don’t want to look elsewhere because I actually like what you guys have done. My colleague and I even registered with PO to help translate AS into German. But when that did not work either we got another canned response to go ahead and register with PO. It’s almost comical. As if you are going out of your way to annoy your customers.

@stephanextragroup I’m going to reply and then I am going to close this review to any further comments. I may archive your reply and mine later.

How can someone who develops a support plugin give such poor tech support?

As if you are going out of your way to annoy your customers.

When a plugin on this site upsells then customers may come here and leave feedback about that experience. That is valid. But except for that limited use case, no one can support customers on this site.

Please do not use the topics and reviews to opine and target anyone for your ire or displeasure with the developer. This is not a blog and yours is not a blog comment. It’s rude and picking an argument for no reason at all.

Please refrain from that sort of behavior. If you need assistance for this plugin, including translation then consider opening a support topic (not ticket, those are not for this site) about that.

https://www.ads-software.com/support/plugin/awesome-support/#new-post

But if you do so then keep it respectful. No one is owed support or even a reply on this site. Rude behavior has a short tolerance on this site.