This key is invalid or has already been used. Reset the password again if necess

NOTE FROM CUSTOMER/WEBSITE OWNER:

When customers are purchasing courses on our website, a login is generated for them automatically – and an email is sent to their email address with a ‘password set link’. This link now sends customers to their ‘dashboard’ as they are already logged in and encountering the ‘This key is invalid or has already been used. Reset the password again if necessary.’ error every time they click on the password reset link – ultimately, they are not able to finish the process of resetting their password.

Hello donebyconstant,

Thank you for contacting Woo support.

To help investigate further, could you please share a copy of your site’s System Status Report?
This will help me understand your website configuration.

Here’s how you can do that:
– Go to WooCommerce > Status in your WordPress dashboard.
– Click Get system report and then Copy for support.
– Click the blue “+” button and add a <code> block
– Paste the copied text.

Once you’ve shared that, I’ll be able to take a closer look and help you find a solution.

Looking forward to your response!

Here you go! Please can you take a look at this urgently.



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Hello donebyconstant,

Thank you for your reply.

I took a look at the System Status Report and saw that you have 64 active plugins.
This means the functionality of your site is heavily modified by these plugins.

I’d like to focus on the WP Courseware plugin for a moment.
The message you’re seeing isn’t a standard one from WordPress or WooCommerce.
“This key is invalid or has already been used. Reset the password again if necess”

It seems like this message is likely coming from the WP Courseware plugin.
As a next step, I suggest you reach out to the WP Courseware plugin support team.
Let me know what they have to say about this issue!

For reference, I am adding screenshots of my test site to show you how the default password reset function works.

This is the email.

This is the message when there is a problem with password reset link.

Lastly, could you also share screenshots like this from your end?
Please hide any sensitive information.

Looking forward to your response. ??

Best regards.

We are facing the exact same issues, sometimes with the admin panel, sometimes on the website – but the error message is the same every time. One of our admins said that when she resends password resets sometimes it works, sometimes it doesn’t.

Rather than focus on another companies plugin, please focus on your on own as shown in this ticket; https://www.ads-software.com/support/topic/this-key-is-invalid-or-has-already-been-used-reset-the-password-again-if-necess/

image found here: https://we.tl/t-QD6mPuKkPt

• This reply was modified 2 months, 1 week ago by donebyconstant.

Hi @donebyconstant

It seems like the issue might not be confined to the WP Courseware plugin; it also occurs in the admin panel and on the website. We need to isolate the problem to better understand and resolve it.

Can you please deactivate all plugins except WooCommerce and see if the issue persists? If it does, it could be a problem with the WooCommerce plugin or your theme. If the problem goes away, reactivate the plugins one by one until the issue reappears. This will help identify the plugin causing the conflict.

I understand the urgency of the situation, and I assure you that we’re doing our best to help you resolve this as quickly as possible.

We have the same issue, when Customers clicking on link from Password restoration email, they got a message: This key is invalid or has already been used. Please reset your password again if needed.

Same error. 50,000+ customers and none of them can reset passwords.

Update: In my case, the issue was caused by my caching plugin Nitropack. I had to exclude the parameter “key” from being cached in my caching plugin. For example, the password reset link contains the paramter ?key=
That was making the page load from cached page and the reset link was broken.
Now it’s working in my case.

Hello @korvak,

Glad to know that you were able to resolve the issue and thank you for sharing the solution and contributing to the WooCommerce Community.

@cbddotmarket, Since every setup is unique, kindly?create a new topic?so we can look further into this issue and assist you properly if your issue has not been resolved yet.?This will also help us follow the?forum guidelines.

Thanks!