• Resolved valbrunpro

    (@valbrunpro)


    My customer payment page is giving an error message when clicked

    This is the invoice to the order above same error message is given when clicked on the link

    Here is the error message when clicked on either link

    Here is my system status report from WOOCOMMERCE. Please advise how to fix so I don’t miss out on this payment. Immediate help is needed and greatly appreciated!

    Using PayPal Gateway and Direct Bank Transfer for payments. Thank You!

    WordPress Environment
    
    WordPress address (URL): https://valbrunpro.com
    Site address (URL): https://valbrunpro.com
    WC Version: 7.7.0
    REST API Version: ? 7.7.0
    WC Blocks Version: ? 10.0.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ? Server Environment Server Info: Apache
    PHP Version: 8.2.6
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.85.0
    OpenSSL/3.0.8 SUHOSIN Installed: –
    MySQL Version: 5.7.39-42-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database WC Database Version: 7.7.0
    WC Database Prefix: wp_
    Total Database Size: 114.90MB
    Database Data Size: 92.05MB
    Database Index Size: 22.85MB
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    Newest: 2023-05-17 17:43:25 -0400 Failed: 963
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    `
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi @valbrunpro,

    Please confirm if you’re experiencing the error with all orders or if it’s specific to a particular customer order. Additionally, if you can provide the complete order link you’re trying to open for payment, it would be helpful for further analysis.

    Regarding the cache plugin on your website, I noticed its presence. To troubleshoot the issue, you can try deactivating the cache plugin temporarily and then test the payment link again. Sometimes caching plugins can interfere with dynamic functionality, such as order processing and payment links.

    Thanks!

    Thread Starter valbrunpro

    (@valbrunpro)

    It is a specific order and the cache plugin you speak of is my host plugin as i do not have an individual cache plugin. The order itself has. Since been deleted so i cannot provide a link.

    Hi,

    If I understood correctly, it appears that the order is created in pending payment status, and the customer have the chance to pay it later for the invoice.

    Pending payment means?— Order received, no payment initiated. Awaiting payment (unpaid). [Source].

    Payment Plugins for PayPal WooCommerce is a payment gateway not supported in this forum. You can check with your Payment gateway support to make sure you have the correct configuration to make it work correctly.

    Let us know if there are any questions after that.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘This order cannot Be paid. Contact us for help.’ is closed to new replies.