This order cannot be paid for. Please contact us if you need assistance.

Hello @jgh66g,

Since 20th, I’ve already got over 30+ orders, which are showing “pending payment”, after I clicked customer payment, the notification shows “This order cannot be paid for. Please contact us if you need assistance.”

We need more details to understand the issue.

Do you have active payment methods in WooComemrce > Settings > Payments? Where are you seeing the error and can you please attach a screenshot of it?

Could you also share a copy of your site’s System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Look forward to hearing back from you.

Hi there!@babylon1999

I have stripe and paypal only.

here is the system report:


### WordPress Environment ###

WordPress address (URL): https://www.wormholetattoosupply.com

Site address (URL): https://www.wormholetattoosupply.com

WC Version: 7.2.2

REST API Version: ?</img> 7.2.2

WC Blocks Version: ?</img> 8.9.2

Action Scheduler Version: ?</img> 3.5.3

Log Directory Writable: ?</img>

WP Version: 6.1.1

WP Multisite: –

WP Memory Limit: 256 MB

WP Debug Mode: –

WP Cron: ?</img>

Language: en_US

External object cache: –

### Server Environment ###

Server Info: nginx/1.21.3

PHP Version: 8.0.12

PHP Post Max Size: 128 MB

PHP Time Limit: 300

PHP Max Input Vars: 10000

cURL Version: 7.68.0

OpenSSL/1.1.1g

SUHOSIN Installed: –

MySQL Version: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1

Max Upload Size: 128 MB

Default Timezone is UTC: ?</img>

fsockopen/cURL: ?</img>

SoapClient: ?</img>

DOMDocument: ?</img>

GZip: ?</img>

Multibyte String: ?</img>

Remote Post: ?</img>

Remote Get: ?</img>

### Database ###

WC Database Version: 7.2.2

WC Database Prefix: wp_

Total Database Size: 1255.36MB

Database Data Size: 862.18MB

Database Index Size: 393.18MB

wp_woocommerce_sessions: Data: 73.08MB + Index: 8.05MB + Engine InnoDB

wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_order_items: Data: 5.52MB + Index: 1.52MB + Engine InnoDB

wp_woocommerce_order_itemmeta: Data: 50.59MB + Index: 30.09MB + Engine InnoDB

wp_woocommerce_tax_rates: Data: 0.08MB + Index: 0.09MB + Engine InnoDB

wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_woocommerce_payment_tokens: Data: 0.13MB + Index: 0.06MB + Engine InnoDB

wp_woocommerce_payment_tokenmeta: Data: 0.30MB + Index: 0.31MB + Engine InnoDB

wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_actions: Data: 7.02MB + Index: 9.05MB + Engine InnoDB

wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_actionscheduler_logs: Data: 5.02MB + Index: 5.03MB + Engine InnoDB

wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_affiliate_wp_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_affiliate_wp_coupons: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ahrefs_seo_backlinks: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_ahrefs_seo_blacklist: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ahrefs_seo_content: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ahrefs_seo_keywords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_aioseo_posts: Data: 4.52MB + Index: 0.05MB + Engine InnoDB

wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_cartflows_ca_cart_abandonment: Data: 15.56MB + Index: 0.48MB + Engine InnoDB

wp_cartflows_ca_email_history: Data: 1.52MB + Index: 1.80MB + Engine InnoDB

wp_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_commentmeta: Data: 0.48MB + Index: 0.48MB + Engine InnoDB

wp_comments: Data: 38.58MB + Index: 29.63MB + Engine InnoDB

wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB

wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_grp_google_review: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_grp_google_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_hustle_modules_meta: Data: 0.25MB + Index: 0.03MB + Engine InnoDB

wp_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_ig_actions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_ig_blocked_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_campaigns: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_ig_contactmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_ig_contacts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_ig_contacts_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ig_contact_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_ig_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_ig_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_lists_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ig_mailing_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ig_queue: Data: 0.02MB + Index: 0.13MB + Engine InnoDB

wp_ig_sending_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_imagify_files: Data: 0.08MB + Index: 0.11MB + Engine InnoDB

wp_imagify_folders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

wp_mailpoet_scheduled_tasks: Data: 1.52MB + Index: 0.97MB + Engine InnoDB

wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_mailpoet_statistics_unsubscribes: Data: 0.28MB + Index: 0.42MB + Engine InnoDB

wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_mailpoet_subscribers: Data: 13.52MB + Index: 19.20MB + Engine InnoDB

wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_subscriber_segment: Data: 3.52MB + Index: 4.03MB + Engine InnoDB

wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_mclean_refs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

wp_mclean_scan: Data: 0.45MB + Index: 0.08MB + Engine InnoDB

wp_nx_entries: Data: 0.13MB + Index: 0.03MB + Engine InnoDB

wp_nx_posts: Data: 0.06MB + Index: 0.05MB + Engine InnoDB

wp_nx_stats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_options: Data: 35.03MB + Index: 3.09MB + Engine InnoDB

wp_pms_member_subscriptionmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_pms_member_subscriptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_pms_paymentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_pms_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB

wp_pmxe_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB

wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_postmeta: Data: 319.83MB + Index: 140.95MB + Engine InnoDB

wp_posts: Data: 61.27MB + Index: 13.30MB + Engine InnoDB

wp_ppress_coupons: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_ppress_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_ppress_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB

wp_ppress_meta_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_ppress_ordermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ppress_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB

wp_ppress_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_ppress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_ppress_subscriptions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

wp_pys_stat_landing: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_order: Data: 0.14MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_product_order: Data: 0.30MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_pys_stat_utm_term: Data: 0.09MB + Index: 0.00MB + Engine InnoDB

wp_redirection_404: Data: 5.02MB + Index: 2.25MB + Engine InnoDB

wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_redirection_items: Data: 0.13MB + Index: 0.17MB + Engine InnoDB

wp_redirection_logs: Data: 2.02MB + Index: 1.17MB + Engine InnoDB

wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB

wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB

wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_revslider_sliders: Data: 1.30MB + Index: 0.02MB + Engine InnoDB

wp_revslider_sliders_bkp: Data: 0.39MB + Index: 0.00MB + Engine InnoDB

wp_revslider_slides: Data: 8.03MB + Index: 0.02MB + Engine InnoDB

wp_revslider_slides_bkp: Data: 4.52MB + Index: 0.02MB + Engine InnoDB

wp_revslider_static_slides: Data: 0.14MB + Index: 0.02MB + Engine InnoDB

wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_rspointexpiry: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

wp_rsrecordpoints: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_shipment_batch_process: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_snp_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_snp_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_statistics_exclusions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_statistics_historical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_statistics_pages: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_statistics_search: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

wp_statistics_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_statistics_visit: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_statistics_visitor: Data: 0.02MB + Index: 0.08MB + Engine InnoDB

wp_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_termmeta: Data: 1.52MB + Index: 0.16MB + Engine InnoDB

wp_terms: Data: 0.13MB + Index: 0.13MB + Engine InnoDB

wp_term_relationships: Data: 2.16MB + Index: 1.41MB + Engine InnoDB

wp_term_taxonomy: Data: 1.05MB + Index: 0.13MB + Engine InnoDB

wp_trackship_shipment: Data: 1.52MB + Index: 1.52MB + Engine InnoDB

wp_trackship_shipment_meta: Data: 31.50MB + Index: 0.09MB + Engine InnoDB

wp_trackship_shipping_provider: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

wp_usermeta: Data: 72.59MB + Index: 60.09MB + Engine InnoDB

wp_users: Data: 8.52MB + Index: 8.55MB + Engine InnoDB

wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_customer_lookup: Data: 2.52MB + Index: 1.97MB + Engine InnoDB

wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_wc_lottery_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_lottery_pn_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_lottery_pn_reserved: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

wp_wc_order_coupon_lookup: Data: 0.17MB + Index: 0.20MB + Engine InnoDB

wp_wc_order_product_lookup: Data: 3.52MB + Index: 3.92MB + Engine InnoDB

wp_wc_order_stats: Data: 2.52MB + Index: 3.36MB + Engine InnoDB

wp_wc_order_tax_lookup: Data: 0.08MB + Index: 0.09MB + Engine InnoDB

wp_wc_product_attributes_lookup: Data: 0.05MB + Index: 0.05MB + Engine InnoDB

wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_product_meta_lookup: Data: 1.52MB + Index: 2.19MB + Engine InnoDB

wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_reserved_stock: Data: 0.39MB + Index: 0.00MB + Engine InnoDB

wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

wp_woodmart_wishlists: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

wp_woodmart_wishlist_products: Data: 0.11MB + Index: 0.05MB + Engine InnoDB

wp_woo_shipment_status_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_woo_shippment_provider: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

wp_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_affiliates: Data: 0.20MB + Index: 0.00MB + Engine InnoDB

wp_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_tracking_tokens: Data: 0.44MB + Index: 0.00MB + Engine InnoDB

wp_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpforms_entries: Data: 0.08MB + Index: 0.02MB + Engine InnoDB

wp_wpforms_entry_fields: Data: 0.05MB + Index: 0.05MB + Engine InnoDB

wp_wpforms_entry_meta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB

wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

wp_wpmelon_advbedit_temp: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

wp_yoast_indexable: Data: 43.53MB + Index: 18.09MB + Engine InnoDB

wp_yoast_indexable_hierarchy: Data: 1.42MB + Index: 1.11MB + Engine InnoDB

wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

wp_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB

wp_yoast_prominent_words: Data: 2.17MB + Index: 4.03MB + Engine InnoDB

wp_yoast_seo_links: Data: 2.39MB + Index: 0.75MB + Engine InnoDB

wp_yoast_seo_meta: Data: 2.50MB + Index: 0.00MB + Engine InnoDB

wp_zorem_email_sms_log: Data: 4.52MB + Index: 8.56MB + Engine InnoDB

### Post Type Counts ###

attachment: 15726

awl-labels: 7

cms_block: 33

elementor_library: 1

es_template: 2

fgf_master_log: 1317

fgf_rules: 5

it_epoll_poll: 1

language_switcher: 5

mailpoet_page: 1

mc4wp-form: 1

nav_menu_item: 76

oembed_cache: 19

page: 45

popup: 1

popup_theme: 8

post: 113

product: 492

product_variation: 1275

raccartlist: 2761

racemailtemplate: 3

racmaillog: 9750

racrecoveredorder: 91

rainmaker_form: 1

responsive_accordion: 1

revision: 992

schema: 2

shop_coupon: 5109

shop_order: 26802

shop_order_refund: 364

snp_popups: 6

um_directory: 1

um_form: 3

wapl: 2

wc_membership_plan: 3

wc_user_membership: 4

whatsapp-accounts: 2

woodmart_layout: 1

woodmart_sidebar: 3

woodmart_slide: 12

wp_block: 1

wp_global_styles: 1

wpcf7_contact_form: 2

wpforms: 2

ywcm_message: 2

### Security ###

Secure connection (HTTPS): ?</img>

Hide errors from visitors: ?</img>

### Active Plugins (71) ###

WP Affiliate Manager: by wp.insider

wpaffiliatemgr – 2.9.18

Antispam Bee: by pluginkollektiv – 2.11.1

Ninja Popups: by ArsCode – 4.7.6

Ban Hammer: by Mika Epstein – 3.1.2

Classic Editor: by WordPress Contributors – 1.6.2

Classic Widgets: by WordPress Contributors – 0.3

Contact Form 7: by Takayuki Miyoshi – 5.7.1

Coupon Pro: by Progos Tech – 1.0.5

Customer Reviews for WooCommerce: by CusRev – 5.12.0

GTM4WP: by Thomas Geiger – 1.16.2

Easy WP SMTP: by Easy WP SMTP team – 1.5.3

Flexible Shipping: by Octolize – 4.18.1

Free Gifts for WooCommerce: by FantasticPlugins – 7.0

Google Listings and Ads: by WooCommerce – 2.3.4

Head, Footer and Post Injections: by Stefano Lissa – 3.2.5

Imagify: by Imagify – Optimize Images & Convert WebP – 2.1

Jetpack: by Automattic – 11.6

WPBakery Page Builder: by Michael M - WPBakery.com – 6.10.0

Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.10

MC4WP: Mailchimp for WordPress: by ibericode – 4.8.12

MailPoet: by MailPoet – 4.3.0

Mediamatic Lite: by plugincraft – 2.8.1

PixelYourSite PRO: by PixelYourSite – 9.3.7

Product Notices for WooCommerce: by CloudRedux – 1.3.1

Recover Abandoned Cart: by FantasticPlugins – 23.7

Redirection: by John Godley – 5.3.6

Responsive Accordion And Collapse: by wpshopmart – 2.3.9

Slider Revolution Duotone-Filters Add-On: by ThemePunch – 3.0.4

Slider Revolution Coming Soon & Maintenance Add-on: by ThemePunch – 3.0.0

Slider Revolution Mousetrap Add-On: by ThemePunch – 3.0.6

Slider Revolution Particles Effect: by ThemePunch – 3.3.0

Slider Revolution: by ThemePunch – 6.6.8

Safe SVG: by 10up – 2.0.3

Poll, Survey & Quiz Maker Plugin by Opinion Stage: by OpinionStage.com – 19.8.14

TrackShip for WooCommerce: by TrackShip – 1.4.8

Trustpilot-reviews: by Trustpilot – 2.5.914

WooCommerce international phone input: by Alex Masliychuk (alex91ckua) – 2.1.3

Converter for Media: by Image Optimization Team by matt plugins – 5.6.0

WhatsApp Chat by NinjaTeam: by NinjaTeam – 3.1.6

Advanced Shipment Tracking for WooCommerce: by zorem – 3.5.1

WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.21

Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.3

Product Feed PRO for WooCommerce: by AdTribes.io – 12.1.1

WooCommerce Advanced Bulk Edit: by George Iron – 5.0.1

WooCommerce Advanced Product Labels: by Jeroen Sormani – 1.2.1

WooCommerce Conditional Shipping and Payments: by WooCommerce – 1.13.0

WooCommerce Conversion Tracking: by weDevs – 2.0.10

WooCommerce Stripe Gateway: by WooCommerce – 7.0.1

WooCommerce Lottery Pick Number: by wpgenie – 2.3.0

WooCommerce Lottery: by wpgenie – 2.1.9

WooCommerce Memberships: by SkyVerge – 1.23.1

WooCommerce Payments: by Automattic – 5.2.0

WooCommerce PayPal Payments: by WooCommerce – 2.0.1

WooCommerce Pre-Orders: by WooCommerce – 1.7.0

WooCommerce Shipping & Tax: by WooCommerce – 2.1.0

WooCommerce: by Automattic – 7.2.2

Woodmart Core: by ?– 1.0.35

Yoast SEO Premium: by Team Yoast – 19.6

Yoast SEO: by Team Yoast – 19.13

WP File Manager: by mndpsingh287 – 7.1.7

WP Rocket: by WP Media – 3.11.0.1

ProfilePress: by ProfilePress Membership Team – 4.5.1

WPForms Mailchimp: by WPForms – 1.4.2

WPForms PayPal Standard: by WPForms – 1.5.0

WPForms Stripe: by WPForms – 2.6.1

WPForms: by WPForms – 1.7.6

WPFront Scroll Top: by Syam Mohan – 2.0.7.08086

Yoast SEO: WooCommerce: by Team Yoast – 14.4

YITH WooCommerce Cart Messages Premium: by YITH – 1.7.7

YITH WooCommerce Frequently Bought Together Premium: by YITH – 1.12.0

SMS for WooCommerce: by zorem – 2.0.4

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 3.0.0

### Settings ###

API Enabled: ?</img>

Force SSL: –

Currency: USD ($)

Currency Position: left

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: bundle (bundle)

external (external)

grouped (grouped)

lottery (lottery)

simple (simple)

subscription (subscription)

variable (variable)

variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

Enforce Approved Product Download Directories: –

Order datastore: WC_Order_Data_Store_CPT

### WC Pages ###

Shop base: #3006 - /shop/

Cart: #3007 - /cart/

Checkout: #3008 - /checkout/

My account: #3009 - /my-account/

Terms and conditions: #9765 - /terms-and-conditions/

### Theme ###

Name: Woodmart

Version: 7.0.4

Author URL: https://themeforest.net/user/xtemos

Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?</img>

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php

woodmart/woocommerce/cart/cart-item-data.php

woodmart/woocommerce/cart/cart.php

woodmart/woocommerce/cart/cross-sells.php

woodmart/woocommerce/cart/mini-cart.php

woodmart/woocommerce/checkout/form-checkout.php

woodmart/woocommerce/checkout/thankyou.php

woodmart/woocommerce/content-product-cat.php

woodmart/woocommerce/content-product.php

woodmart/woocommerce/content-single-product.php

woodmart/woocommerce/content-widget-product.php

woodmart/woocommerce/global/breadcrumb.php

woodmart/woocommerce/global/form-login.php

woodmart/woocommerce/global/quantity-input.php version 7.2.0 is out of date. The core version is 7.2.1

woodmart/woocommerce/loop/add-to-cart.php

woodmart/woocommerce/loop/loop-end.php

woodmart/woocommerce/loop/loop-start.php

woodmart/woocommerce/loop/no-products-found.php

woodmart/woocommerce/loop/orderby.php

woodmart/woocommerce/loop/pagination.php

woodmart/woocommerce/loop/sale-flash.php

woodmart/woocommerce/myaccount/form-login.php

woodmart/woocommerce/product-searchform.php

woodmart/woocommerce/single-product/add-to-cart/grouped.php

woodmart/woocommerce/single-product/add-to-cart/variable.php

woodmart/woocommerce/single-product/meta.php

woodmart/woocommerce/single-product/product-attributes.php

woodmart/woocommerce/single-product/product-image.php

woodmart/woocommerce/single-product/product-thumbnails.php

woodmart/woocommerce/single-product/rating.php

woodmart/woocommerce/single-product/related.php

woodmart/woocommerce/single-product/sale-flash.php

woodmart/woocommerce/single-product/tabs/description.php

woodmart/woocommerce/single-product/tabs/tabs.php

woodmart/woocommerce/single-product/title.php

woodmart/woocommerce/single-product/up-sells.php

woodmart/woocommerce/single-product.php

Outdated Templates: ?</img>

Learn how to update

### Memberships ###

Restriction mode:: Hide content only

Public content:: –

Excluded from discounts:: 6 products

Membership plans:: 3

365 days Wormhole prime:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years)

90 days Wormhole prime:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (90 days)

31 days Wormhole prime:: Members: 4Access method: Product(s) purchaseAccess length: Specific length (1 months)

### Subscriptions ###

WCS_DEBUG: ?</img> No

Subscriptions Mode: ?</img> Live

Subscriptions Live URL: https://www.wormholetattoosupply.com

Subscription Statuses: –

WooCommerce Account Connected: ?</img> No

### Store Setup ###

Country / State: United States (US) — Michigan

### Payment Gateway Support ###

Stripe: products

refunds

tokenization

add_payment_method

pre-orders

PayPal: refunds

### WooCommerce PayPal Payments ###

Onboarded: ?</img>

Shop country code: US

WooCommerce currency supported: ?</img>

Advanced Card Processing available in country: ?</img>

Pay Later messaging available in country: ?</img>

Webhook status: ?</img>

Vault enabled: ?</img>

Logging enabled: –

Reference Transactions: –

Used PayPal Checkout plugin: ?</img>

Tracking enabled: –

### Admin ###

Enabled Features: activity-panels

analytics

coupons

customer-effort-score-tracks

experimental-products-task

experimental-import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

multichannel-marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: minified-js

new-product-management-experience

settings

Daily Cron: ?</img> Next scheduled: 2022-12-29 07:12:58 +08:00

Options: ?</img>

Notes: 116

Onboarding: completed

### WooCommerce Payments ###

Version: 5.2.0

Connected to WPCOM: Yes

Blog ID: 195772492

Account ID: acct_1K6YFb2HtDAzsLPB

### Action Scheduler ###

Complete: 16,460

Oldest: 2022-11-27 16:51:07 +0800

Newest: 2022-12-28 16:32:21 +0800

Failed: 1,010

Oldest: 2021-06-25 15:39:09 +0800

Newest: 2022-12-28 16:27:13 +0800

Pending: 12

Oldest: 2022-12-28 17:02:10 +0800

Newest: 2023-01-14 05:51:11 +0800

### Status report information ###

Generated at: 2022-12-28 16:41:49 +08:00

How to send private content to you?

Howdy @jgh66g

Since 20th, I’ve already got over 30+ orders, which are showing?“pending payment”, after I clicked customer payment, the notification shows?“This order cannot be paid for. Please contact us if you need assistance.”

A picture is worth a thousand words, as the saying goes, therefore, could you also share a screenshot of the screens where these options and message(s) appear, please? https://snipboard.io/ is a good (online) tool of choice for sharing it here.

Kindly note that, in order to find the culprit, we need to narrow down the possibilities, and, with >70 plugins activated at the moment, they are many.

How to send private content to you?

What do you have in mind?

Just to note, this is a public forum, so sharing usernames and passwords is not permitted, as well as sensitive data.

You can share text using https://gist.github.com/ and screenshots via https://snipboard.io/, for example. No sensitive/private content, though.

Looking forward to hearing back from you.

Also in the same boat.

Hi @coop920

Thanks for reaching out!

I understand that you have a somewhat similar problem.

However, per forum best practices shown here, it is advised that you create a new thread so that we can address your issue(s) separately.

You can create a new thread here: https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

Thanks for understanding!

• This reply was modified 1 year, 10 months ago by Amir A. (woo-hc).