This page isn’t working HTTP ERROR 500 when using /wp-admin to try to log on

  • When I try to log in to edit the website I am getting an error using the /wp-admin. The site itself appears to be working fine. Have tried clearing cache and using different browser but problem persists and I cannot log in to update my site.

    The page I need help with: [log in to see the link]

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  • Hi, @yakkerboo.

    Internal server errors (error 500) are often caused by plugin or theme function conflicts. As you don’t have access to your admin panel, try <a href=”https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus”>manually resetting your plugins</a> (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. As you don’t have access to your admin panel, access your server via <a href=”https://www.ads-software.com/support/article/ftp-clients/”>SFTP or FTP</a>, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    I hope this makes sense and helps.

    Best regards,

    The reason for the error should be visible in the error log. You can find it in your hosting area. If necessary, the support of your hosting can help you.

    Alternatively, you could also enable debugging in WordPress. How to do this is described here: https://www.ads-software.com/support/article/debugging-in-wordpress/ – also here the support of your hosting can help you if necessary to edit the file accordingly.

    In both cases you should be able to see what the cause is in the logfile.

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