This Site Cannot Be Accessed

Hi @golfingherald

Your site is not currently connected to Jetpack, which is why you can’t access it through WordPress.com. There appears to be an issue with your SSL certificate for the site.

The error reported in our logs is this:

http_request_failed: cURL error 60: SSL certificate problem: unable to get local issuer certificate

That means that our servers can’t connect to your site because Jetpack cannot verify the SSL certificate.

Only the hosting company can fix this. Please contact them and ask them to configure the site’s webserver to supply the entire SSL certificate chain.

The information below may be helpful to share with the hosting company.

The problem is that OpenSSL doesn’t recognize the site certificate’s Certificate Authority’s (CA) certificate. The URL works in most browsers because they allow for certificate discovery by reading the “Authority Information Access” metadata from the certificate, which contains a URL from which the browser can download the CA’s certificate. OpenSSL does not do this, however.

The best solution is to configure the webserver to supply the entire SSL certificate chain, rather than just the site’s own certificate. Sending the entire chain will also make the site more compatible with older (and some mobile) browsers.

This link shows a report about the SSL certificate. The host may or may not need this, but I thought it could be helpful:

https://www.sslshopper.com/ssl-checker.html#hostname=https://golfingherald.com/

Hi @bruceallen

Thanks so much for your comprehensive response. I am not very technical but I do understand the gist of your detailed investigation and proposed fix. I will certainly contact Bluehost accordingly.

Before I close this ticket would it be possible to answer the following (and I apologise if these are really stupid questions)?

1) When I go onto my wp-admin Dashboard I am presented with Stats by Jetpack with Top Posts, Daily Bar Chart Graph, etc. so no change from what has been presented since I launched the website nearly 3 years ago…so how does that work if I am not connected to Jetpack?
2) When I go onto my wp-admin and click Jetpack-Settings I see the banner “Your site is protected by Jetpack”. How is that possible if I am not connected to Jetpack?
3) As per the above, no difference in the stats presented via wordpress.com…why is that?
4) I have been with Bluehost for nearly 3 years…so would this recent error indicate that Bluehost has inadvertently changed something? As I do not make any changes to the underpinning infrastructure, certificates, etc.

Thanks once again for your great help and I look forward to hearing from you re the above.

Best regards

Paul

Hi @bruceallen

Please ignore my previous comments.

I have now been in touch with Bluehost and I believe the issue has just been resolved by Bluehost.

The red warning circle has now gone and when I run the sslshopper link all looks OK (well at least to me).

Though if you don’t mind could you please just double-check from your perspective?

Best regards

Paul

Hi there, @golfingherald,

I’m glad to hear you spoke with the folks at Bluehost who worked this out for you.

I can now confirm that Jetpack is well connected and working fine as expected.

You’re all set! Please let me know if you have any further questions or doubts, and we’re happy to assist you. Otherwise we can mark this thread as solved ??

Hi @erania-pinnera @bruceallen

Thanks for all your support. I ‘cut and paste’ the response from @bruceallen and started a chat with Bluehost. Within 2 minutes all was sorted! Luck of the draw as for the previous five days they were unable to resolve but with your comprehensive feedback all was sorted…as you say I am now back up and running and connected with Jetpack…a huge relief!

I will now close this ticket.

Best regards

Paul