this site is not connected to that wordpress username

  • Hi guys

    I’ve got numerous site but jetpack only works with a few of them.

    When I go to look at stats on the iPhone all I get the error message

    this site is not connected to that wordpress username

    Jetpack is installed and I’ve added the correct username and password.

    I read a thread on here and you guys had to add the site manually back end. Is that the case?

    One of my sites is lionelmessi.co.uk

    Thanks

    https://www.ads-software.com/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    Can you please use Jetpack’s Debugger module to send us some more information about your site?

    To do so, follow these steps:

    1) Go to the Jetpack page in your dashboard (Jetpack -> Jetpack).
    2) Scroll down to the footer of the page and click the “Debug” link (shown here: https://d.pr/i/OF6d ).
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter jamlaw

    (@jamlaw)

    Hi

    Thanks for the reply. What information do you require?

    Plugin Contributor csonnek

    (@csonnek)

    Happiness Rocketeer ??

    If you sent in the debug information as requested, we will reply to you via email with more information or questions about your site configuration. Please note that we generally answer emails in the order received, so you may not hear back for a day or two.

    I hope that clarifies things!

Viewing 3 replies - 1 through 3 (of 3 total)
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