This subscription is not recurring.

  • Resolved Lens Digital

    (@lensdigital)


    1 year ago

    I get this error whenever I try to go to the account billing screen – now matter whatever I set the membership level to.

    “This subscription is not recurring. So you don’t need to update your billing info”

    Screenshot of membership levels – https://ibb.co/CJZb8tj

    I presume I am missing something simple but I can’t work it out.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to Paid Memberships Pro.

    To help us resolve your issue as quickly as possible, please provide us with Site Health information for your WordPress site? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

    Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.

    The entire output of your Site Health is now copied to your clipboard.

    You can paste this information (CTRL+V or CMD ?+V) into a reply here and we can take a further look into this for you.

    Plugin Support Jarryd Long

    (@jarryd-long)

    Because there have not been any recent updates to this topic, we will be changing the status to resolved.

    If you’re enjoying Paid Memberships Pro, would you mind rating it 5-stars to help spread the word? https://www.ads-software.com/support/plugin/paid-memberships-pro/reviews/

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘This subscription is not recurring.’ is closed to new replies.