This tool is blocking a lot of customers randomly

  • Resolved jafetpg

    (@jafetpg)


    2 years, 3 months ago

    Hi! This service is blocking a lot of customers from different countries, I don’t have any blacklisted emails/IP’s or filters and some of the users are actually clients from a long time ago.

    This is the message displaying: “Forbidden. Your IP belongs to a high spam risk network.”

    I researched in the forum and found some similar problems where you only recommended to whitelist these contacts manually which is inefficient in this case because there’s a lot of clients affected and I would have to check the blocked list daily and white list them.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @jafetpg.

    Thank you for pointing out your website.
    In your case, please do the following:

    1. Update our plugin to the current version. This guide will help you: https://cleantalk.org/help/update-wordpress.
    2. WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Set cookies” to “Off” —> Save Changes.
    3. Clear all cache in your website.

    This should help.

    Also, based on requests from your website, we noticed a non-critical failure in one of our integrations with other plugins and would like to fix it. Could you contact us via our private Ticket System: https://cleantalk.org/my/support/open; and add a link to this topic, so we can identify you quickly?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)
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